Doordash

I recently deleted the app. I'll never order food delivery through DD again. Not only are they horribly over pricing the orders, charging ridiculous fees, there's been SEVERAL times I'd place orders in the evenings and the dasher would wait until 5 minutes before the place closed to pick up the order then drop the DD order effectively stealing my food. Called DD, as expected customer service was useless, after explaining the situation - she said another DD would pick up the order. Like a true idiot - as if she didn't even hear me. I re-explained I had already called the restaurant and confirmed the order was picked up by a bald middle eastern man with a beard named Khalid, and the restaurant was now closed. All she could do was cancel the order and issue a refund. Lied and said a "specialty" team will investigate what happened with the order. I snapped - how the $#*! are you going to investigate what happened when you just told me you were going to find another Dasher for the delivery. They don't know who the $#*!'s delivering these orders, unless the order is completed. $#*! DD, $#*! DD drivers. A refund doesn't make up for inconvenience and the theft of my order.

I ordered food from doordash the total on the bill was $31 the food was incorrect it contained bananas I'm allergic so I called them they offered me a refund of $5.33 towards a $31 order I was unable to eat anything they are ridiculous the price is for what I ordered was $19 for pancakes for 3 of them Which I can get the same size pancakes at McDonald's for $3 they are ridiculous they're unbelievable their customer service is a joke I will never again order from them and I suggest nobody else does Either they do not fix their issues or make refunds for incorrect items doordash is a scam their prices are unbelievable

Door dash as an app/company is great. Customer service issued me a refund with no questions asked. I give them props for that. But they must just let anyone deliver for them. I ordered lunch. And normally it will say "driver is approaching" well it did not. I then got a message that the order was delivered. The driver left my food at some random business half way across town! I sent them a message with no response and called them and was met with a response of "I left it at *blank blank* store" and my response was "well you still didn't bring it to my house". I had to give the driver my address 4 times and I guess that still wasn't enough. I contacted support and they were fabulous and gave me a refund and credit points to my account. I then got a phone call from someone else from support asking me to send the driver my address (again). I did so, and still no food was delivered. I mean I'm grateful I got my money back. But if someone can't follow simple directions and use a GPS, and then just leave someone's food sitting in front of a business that isn't even open on sundays. They shouldn't be driving for a delivery service!

They take on the task of bringing someone their food but don't seem to care if they get it to before its cold. They would raise hell if someone brought them cold food.

I got a coupon that I did all the requirements, the coupon didn't work. When I went to complain and find a solution to my problem they didn't help me with anything

I order some food Firehouse Subs yesterday through doordash.com from too different restaurants. The first order came, the delivery driver was okay. For the second-order, the delivery driver came in her bedroom shoes. She practiced the no contact and she was not wearing gloves nor a face mask. I mean if doordash.com don't know what their delivery drivers are being professional or not. They are waiting to hear the customers report about their services. I say they need to tell the delivery drivers to be professional when delivering people's food. This girl was not professional at all. She looked like she was waiting at home and when it came for her to make a delivery she just slid her bedroom slippers on and out of the door she went, not considering how she may look to the customer. We are in hard times now and people that are ordering from business in the community are trying to help by ordering their food and using whatever delivery services that will bring the food. When they start wearing bedroom shoes to make the deliveries, it is time to start complaining because something needs to be said and corrected. If the driver is getting too comfortable, then I guess it time for me to go out and pick up my food because being unprofessional is showing that you don't care who you are working for. I wished I had caught a picture of her leaving my resident that day. Doordash, you need to upgrade on professionalism with the delivery driver. But I must admit not all the drivers are unprofessional just some of them who are just doing this because they don't care.

Will you get what you ordered? You never know. Will they make it right? Or will they simple tell you too bad? Its the uncertainty that makes this service unusable.