Doordash

When I order a pizza on papa john's website, there is no mention of Doordash. Yet somehow they got contracted to deliver my pizza, and they didn't deliver the pizza. What the hell. Doordash is a SCAM, it's 100% FRAUDULENT. They got involved in my order with a third-party, without my consent, ruined the order, and then I had to call and have the charge reversed. NEVER DO BUSINESS WITH DOORDASH!

After being a customer for about 2 years I just had the worst experience ever. The restaurant didn't get my order so after an hour when the food was supposed to be here I receive a text stating that they won't make my order. Chat with customer service for another 25 minutes for them to tell me that the solution is for me to cancel the order and resend it which now would take another 90 minutes. You might think after two years of being a customer they would attempt to keep my business but they offered nothing except a refund that would take 5-7 business days. WORST CUSTOMER SERVICE I'VE DEALT WITH IN A VERY LONG TIME.

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DoorDash

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Valarie Gomes
2 reviews
US
Rated 1 out of 5 stars
DOOR DASH IS A HORRIBLE COMPANY AND…
DOOR DASH IS A HORRIBLE COMPANY AND THEY WILL CHARGE YOU FOR THINGS YOU DIDN'T AUTHORIZE. I JUST FILED A COMPLAINT WITH THE BETTER BUSINESS BUREAU BECAUSE THEY OVERCHARGED ME ON MY CARD AND THE RESTAURANT HAD FORGOTTEN TO ADD MY DESSERTS AND I CALLED DOORDASH 5 DAYS LATER TO GET MY REFUND AS I'VE BEEN BUSY WITH MY PACKING AS I'M MOVING OUT OF STATE BUT THEY TOLD ME I COULD NO LONGER GET A REFUND BECAUSE IT HAS BEEN 5 DAYS. ONLY A SHADY SHIFTY COMPANY WOULD CONDUCT BUSINESS IN SUCH A MANNER THEY ARE HORRIBLE AND I WOULD USE ANY OTHER DELIVERY SERVICE OTHER THAN THEM IF YOU VALUE YOUR MONEY. THEY HAVE A 1.4 GOOGLE RATING FOR A REASON FOLKS DO NOT USE THEM

The company that I work for was defrauded for thousands of dollars by someone using a Doordash account. Doordash refuses to even try to catch the thief. You've been warned.

I have ordered from Doordash too many times and had disappointment. I will not order again I ordered twice tonight, first order OK they've accepted it'll be 60-75 min... Shortly after phone rings we're sorry the store you ordered from is closed I've issued a refund 5-7 days... Well tomorrow is pay day so let's try daddies card... Second order, your payment has succeeded 30 min later exactly 1 min before the store closes. Your order has been canceled refund issued, soooo almost 300$ in the hole and hungry family nada. If you have 1 chance to feed your kids until payday this isn't the way to go. They have no idea if the store is even open apparently although the app says it is. They'll take your money and bend you over but wait a $20 credit for your troubles, ehh credit didn't even show up. I have no idea what the whole thought process was behind this but taking people monies before the order is even complete is a terrible idea. Some genius out there needs to do better... I'll order from you! Make that money...

This company allows their dashers to steal others food and post publicly about it on social media and does nothing about it. Then if more than five dashers have stolen your food or delivered it cold they will refuse to give you a refund.
You're not safe as a dasher either. I made an account to deliver on the weekends but hadn't used it for a few weeks after I made it. I had a scammer claiming to be from doordash call my phone and try to bully me into making my first delivery. He kept asking me when I was going to deliver. I kept repeating I don't know and finally he hung up on me. I called doordash and they confirmed they did not call me. Then they say "sometimes third parties can get customer information" and I said you mean scammers are able to get my number and see my account balance? I deleted my dasher account that day. I feel really bad for anyone who would make money with them just to have it taken from their account by a scammer. Word of mouth is the best advertising and I will tell everyone how I almost got my funds stolen on door dash. Beware of this company. Their security is lax and their policies are clearly geared towards making money, not the customers convenience or security.