Doordash

Ordered Subway and it was supposed to be delivered by doordas. It never showed and I have not received a refund even though I have talked with them several times.

I am a faithful customer of doordash. Me and a family member made an order today, 11 am same time, different accounts, same location. Her order came right away. Mine NEVER CAME, so I cancelled it. Tried again at 8pm tonight, once again, never assigned a dasher. Contacted support by phone and the rep kept cutting me off, putting me on hold mid sentence, so I decided to contact them through chat message while still on the phone with rep. Chat rep found me a dasher, but phone rep cancelled my order while dasher was on the way because the call disconnected after I told her a dasher was found and she continued to tell me that was not true. Supervisor for door dash called, and continued to cut me off while explaining the situation NEVER recieved my order AGAIN and gave me door dash credits instead of a refund to my account. DO NOT TRUST DOORDASH!

No, actually, your application's dysfunction are a result of bad programming, not my 2 phones.
And, your customer service people refer to buttons and menus that do not exist. Maybe they are referring to the iphone app (I'm on Android).
But there is no excuse when your application is literally telling me "go left" at the same time another voice (from Google Maps -- which YOU launched by the way) says "go right"
Nor, is it acceptable that you send me 17 miles each way for a dash, which I only accepted because the Map was in the way of your app, and the Dasher has 45 seconds to respond -- causing a panic.
The result is when you factor in gas and car expenses, the net income is around $3 an hour. Less than slum Indian wages. And, certainly illegal in America.
• Your app is faulty to the point of absolute liability for Door Dash if there was an accident. Easily provable on two separate cell phones including a brand new $1100 Samsung Galaxy s22Ultra.• Your app does not have the menus and features your customer support refer to. They DO NOT exist.• Your scheduling is flawed -- I arrived 45 seconds after I received an order and it was already STOLEN from a Chick-a-Fila and wasted another 30 minutes (unpaid) on the phone with Customer Support.• Your app gives conflicting directions, causing DANGER to the public.
The shiny nice intro videos are false advertising to potential employees who in good faith want to serve the public and make some extra money.
DOORDASH is a joke and a massive target for litigation against them.

They Don't care. DoorDash is long on automated apologies and short on driver oversight. Is it too difficult to CHECK the order before delivering it? I am constantly missing items and/or getting someone else's food instead of mine. The Dasher always says the same thing, "Call the restaurant-I trusted them."

Your job is simple! Check the order-deliver the order. The quality of the DoorDash service takes a nosedive every time they hire a negligent and uncaring Dasher. Even more upsetting is seeing the driver take twice as long getting to me with my meal, ignoring the freeway on-ramp right next to the restaurant and taking back roads while making other stops before delivering my meal. Enjoy your cold spicy chicken sandwich, fries and melted milkshake! They just don't care. And the names of the driver's are made of the stuff Matadors step in! Karen turned out to be a dude! Like I said, zero oversight. DoorDash has earned a poor rating by being as apathetic about the quality of their delivery service as their drivers are. Great idea for a business but this is the worst execution of a business plan I have seen. Automate everything including the apology, rake in the coin and ignore the obvious problems plaguing your company.

This was my last order they literally screw it up 50% of the time. Check the order-deliver the order, seems pretty simple right? Not for Dashers. Time to try the other guys. This review drafted after placing several dozen orders... probably close to 80 of em.

The service isn't perfect. Orders are sometimes perfect and sometimes not as accurate, but what sets DoorDash at the top of my list of food delivery services (for those times I can't or am lazy and don't want to go out myself) is that DoorDash stands by their service. They make it easy to share mishaps and gladly compensate for errors! I can't say that about other services! With DoorDash, you don't even have to talk to someone unless you desire to do so! Problems are able to be addressed right there on the app! Easy! Professional! And the drivers come right up to your front door! (Postmates drivers stay in their car in the driveway until you come out searching after your doorbell never rings.)

Other services promise $100 free in delivery charges for your first month. Don't fall for their ploy! They pad food prices above what the driver pays the restaurant and still charge a service fee which their website states is 9%, yet, somehow the fee is much highercloser to 21%! When the issue is addressed, they don't clarify they just say, "No, that's the right price." And Menus are not even from the restaurants! They just pull from non-restaurant online menu sources!

I am not affiliated with DoorDash; after what I just went through with PM, I hope to help others avoid being ripped off and left hungry!

Bottom line: DoorDashGood; PM and other food delivery services like themBad.

I have not seen my mother for over one year due to COVID. She just turned 73 and I wanted to send her her favorite desserts. Additionally, we lost my father before that so it is terrible she has to celebrate alone.

I ordered from DoorDash under their ‘New' gift service. You can have them deliver and they send a virtual card to the recipient and they can also follow the delivery.

My Mom was excited because she got the invite to follow the driver and was so excited she called me to thank me.

Then I got a call back from her and she said the driver stopped and she still had not received anything.

I spoke to a representative from Doordash. They were located out of the country. She did not see how it was their fault that I did not receive my food since their drivers car broke down. She told me she cancelled the order and would return my money and that was the end of it. No responsibility taken.

She would not offer a credit or a gift certificate or anything for me or my Mom. She simply said I could reorder and buy it again at full price and that was all they are willing to do. I then told her that I just missed my Mom's birthday and that is too late to order again. She acted like that was my problem and that I should just reorder and pay on another day then.

This is a huge fail. They have no moral compass at Doordash. They are responsible for their door dashers, period. They can go F themselves.

I can't even give them a star. I ordered an Arby's meal with a total of $57.27. My bank account was charged $80.44. Not to mention the dasher forgot some of the food that was ordered so I had to go to Arby's myself and pick up what was missed. The dasher offered to pick up what was missing and then said never mind. I complained to door dash about my service and driver. I was offered a $13 credit and a $10 credit. Not a single person can explain to me why my total was $57 but I was charged $80. I asked for a full refund and was hung up on. I have called back several times and even had a conversation through the app and not a single person will explain the over charge. I am being told my account is going to be credited $23 which equals the total of the meal in the first place. I am furious and will NEVER order from this place again. This is FRAUD even after I show pictures of what my total is $57.27 on door dash and then what I was charged I was ignored and pretty much told oh the promotion didn't work too bad. I asked for a refund several times and the corporate number and was told there is no number. I am disgusted and will be going on every sight I can with this review. Try Grubhub or someone who will not try and steal your money. I Will NEVER use this company again.

We work in a doctor's office and had lunch scheduled to be delivered, in between clinics. Our suite number had been included in our order. Tracking the order, it showed the driver was at our location, but he never came up to our office. I then went downstairs and was told by the security guard, the driver walked in, didn't know where to go and went outside to make a phone call 3 minutes prior. I walked outside and he was no where in sight. He tried calling my home phone, which was on the order, but obviously did not let it ring enough for someone to answer and did not leave a message. I was able to contact DoorDash and found the driver had told them he couldn't find us, had a problem getting hold of someone and donated our lunch to a homeless person. To say that I was livid, was an understatement. At that point the options were a full refund, which would take 7-10 business days or resend the order, which would take another 45-60 minutes. There was no choice but to have the order redone, even though it was going to probably be delivered during clinic time. I saw who the driver was and did state he is never to deliver for us again. None of us were happy how this ended up and none of us ever want him to deliver to any of us in the future. Of course, we're all wondering if we should ever use DoorDash, again.