Doordash

Worst driving delivery service I have EVER experienced.

The driver picked up someone else's coffee order and when we met outside of my apartment, and I told her that wasn't my order, she kept saying "This is what they gave me" over and over again.

She made me call the store on the spot, came WAY too close in contact with me & every time I kept backing away, she kept walking towards me. Complete oblivious that we are in the middle of a pandemic! Over the phone, the coffee shop employee stated, that everyone's drinks/orders are placed on a rack for Doordash pickups where it CLEARLY states the customer's name. She was entirely unproffesional & was yelling who was going to pay her, when this was entirely the driver's fault.

I called DoorDash's customer service team to see if they could send another driver to pick up my order and they said they couldn't do that. The order had already been placed & they could not authorize another driver. I thought that was entirely unprofessional & inconvenient for me, their PAYING customer. Seriously, worst customer service I've ever experienced.

I ended up walking 4 miles to get my coffee, that the wonderful shop prepared again for me, fresh. After speaking with DoorDash customer service again for a refund, they finally gave me a delivery fee refund, which I appreciated since I still received my coffee, but the hassle for that minimal of a refund will never make me use their services again.

Never ever use DoorDash. Absolute WORST delivery company out there.

Forgot half our food, was supposed to redeliver - said that they had and then found out the restaurant never received our re-order. Get it together!

Ordered from a local resteraunt that apparently uses doordash. Received a phone message that driver was here and waited 5 minutes but had to leave because she couldn't find my building and had another delivery and would not be able to come back. She said I could call her and maybe we could meet somewhere so she could give me my food order. SERIOUSLY!! I called back and there was no answer, I left a message that the bldg and unit was provided and is shown on my receipt and NO i would not be meeting her anywhere she needed to come back. She returned a text that said I needed to call customer service and they could refund my money. Since i ordered through the restaurant I called them and they credited my account. I also called doordash to find out where my food was, they tracked down the driver and she came back. This time she texted and said I'm here. I told her to bring the food up to my unit. She said she couldn't find the bldg, after yet again providing the details. I don't live in a complicated complex, its one street straight up and down. This delivery person wad lazy and hateful and probably would have taken the food home for herself if I hadn't pushed the issue.

Food order was completely wrong. Paid 24.00 for nothing. When I asked for a refund, They only applied $7.00. Don't bother.

First of all DoorDash is over priced, second the way the app is set up for ordering is stupid if the person picking up the order can't see exactly what they are suppose to get before they leave. People are human we all make mistakes dashers should be double checking that the order is correct. Further more they should not be allowed to accept multiple dashes at once especially if they are delivering hot/cooked/already made food. Anyone ordering in this manner would want their stuff fresh. Those hot bags do not work while you ride around dropping off multiple different orders. Also the people who review complaints for missing/wrong items or you received someone else's order, whatever it is that goes wrong when you're spending your hard earned money, are the very worst at reconciling issues. They don't fully do their job to actually help the customers. And if it wasn't for the costumers this whole DoorDash wouldn't be able to work and pay your bills that goes for anyone who works for DoorDash, learn costumer service. Not saying that some costumers aren't wrong, but do your job before not actually helping those that are right. This company should be shut down for how bad they operate and for how they are truly getting over on people.

Don't even honor this lame company they let me go after 2 years of exceptional service because of a lie

I had a 4.92 customer rating with somewhere around 30 above and beyond marks. Then two days after a couple of wks of 1)orders not being in merchants systems when I arrived, 2) app freezing, 3) being sent to pick up where there was no restaurant period 4)being made to feel like I had to accept high mile low pay orders for ex. $2.50 for 16 miles and not drive back miles 5) missing pay totaling $81. 00. 6) not being able to get support by phone or chat for two wks for help when any of these issues. Then finally I did reach dasher support by phone one night after letting the phone ring for 40 to 45 minutes I reported my issues that I had already reported several times by email and leaving chat messages. I told the support person about the missing money and after checking she stated I was correct and that I would be receiving the money but instead two days later my account was deactivated and my dasher direct visa card blocked with my money not the $81 but money previously earned working for doordash. I am very disappointed with them. I stuck it out with them through their absence and mistakes, glitches etc and then when they could gain $ from deactivating me that's just what they did!