Doordash

Tonight, we ordered a dinner from Chili's Morrisville for us and our kids. I ordered through the Chili's app. We paid for the order including food, delivery charge and driver tip. It should be noted that there is no delivery choice on the Chili's app; it has only two options – curbside pick up or delivery. When the order came, it was missing the kids' food, so I called Chili's trying to get it re-delivered. The lady on the phone said that I ordered through Door Dash and that I should address any issues directly with Door Dash. Chili's doesn't care and wouldn't do anything. I called Door Dash. Silly me. They said that because I ordered through Chili's, they couldn't issue a refund. They also refused to re-deliver because supposedly Chili's wouldn't pick up the phone when Door Dash called, and they refused to try again. Both Chili's and Door Dash suggested that we drive over and pick up the missing food (while the delivered food was getting cold and the kids were hungry and we paid for the delivery and driver tip). All we wanted was to have a nice family dinner. I've never experienced more atrocious service, more apathetic responses, or more colossal stupidity in my life, and I've had a pretty fulsome life. No more Door Dash deliveries, only if a restaurant delivers themselves.

Confused, dishonest, lost, and gives runarounds on refunds, will never use again. I normally use UberEats and they hadle issues immediately. I regret using doordash and do not recommend

Door Dash went into my bank account 4 days AFTER I made a purchase and took not only the $13.67 I had already paid at the time the order was placed, but an ADDITIONAL $30.80 for items I was refunded for (AT THE STORE before checkout) that were not in stock at dollar general. My total was $13.67, so I was refunded the balance of the $30.80. Apparently the dasher put in my items weren't available, refunded me, then kept the items for herself and then door dash got the updated receipt a few days later and charged ME for items I never received. They didn't even notify me of any discrepancies. I'm disabled and on a fixed income. I went online to re-up my son's lunch money acct and my card was declined because they STOLE every cent out of my acct for a $13.67 order I ALREADY PAID FOR! They said I'll get the $13.67 back in 5-7 business days. That's 100% theft. Watch your acct, because they can go in and take what they want, when they want, at any time, WITHOUT your knowledge or authorization. I'll be reporting them to my bank for fraud and contacting a lawyer for theft by deception.

If I could give 0 stars I would.
I decided to order some wings the other day. I didnt get my complete order and called within 5 mins of delivery. The lady that I spoke to wanted to give me $7 as compensation for a $40 order. I ended up speaking to another person after calling back because she hung up on me when I said that was unacceptable. The sencond person wanted to refu. D me $14. After 30 minutes of going back and forth I deleted the app and said I would cut my losses. About 2 hours later my debit card was charged agin for the 38.58. I called back again. The rep told me that my card was not charged agin so I offered to send a screen shot. I was redirected to my bank by her and she acted as though she didnt have time to be bothered. Saturday morning I called again because at this point I had paid almost $80dollars for the wings. She said to send in the screen shots of my account. Well its now Sunday and I have almost $80 out of my account for regular chicken wings. After checking the account again I have received the $14 credit but still was charged twice for the original order. Customer's beware! I am mortified by what has taken place. Especially during this pandemic when people are unemployed and counting their money. I think this is crazy! Of course they said someone would call me back but no call back has happened.

I placed an order with door dash for Applebee's and the total came to $50.38 but they charged my card $60.45. I want my $10.07 back.

On 6/29/2023 AND THIS IS NOT, NOT THE FIRST TIME, PROBABLY THE 7TH, I placed an order with Door Dash and the delivery person, DID NOT RING THE BELL, DID NOT LOOK AT THE NOTES AND LEFT MY FOOD ON THE GROUND. This happens WAY TOO OFTEN WITH DOOR DASHERS AND DOOR DASH DOES NOT PROPERLY TRAIN THEIR DELIVERY DRIVERS TO BE CORDIAL, RING THE BELL AND AND PEOPLE THEIR FOOD. NO ONE, NO ONE SHOULD BE PICKING FOOD, FOOD OFF OF THE GROUND AND NOT KNOWING IT WAS THERE BECAUSE THE DASHER IS TOO RUDE AND DISRESPECTFUL TO RING THE BELL AND HAND IT TO THE PERSON THAT THEY WANT THIS GREAT TIP FROM. THIS HAS HAPPENED SO MANY TIMES WITH MY ORDERS AND THAT IS WHY I AM WRITING THIS COMPLAINT. DOOR DASH, TRAIN YOUR DRIVERS PROPERLY, THIS IS INSANE. NO ONE WANTS FOOD THAT HAS BEEN LEFT ON THE GROUND AND NO ONE WANTS COLD FOOD OR NOT TO BE NOTIFIED THEIR FOOD IS AT THE DOOR.

I placed my order before 8 pm yesterday for 2 popcorn shrimp combos and a family chicken meal for easter dinner with my family. What I received was two chicken sandwich small meals to feed everyone. I immediately talked to the door dash delivery person and was told just file a complaint. However then I got a hold of door dash I was told I was being credited 15 something and $10 and my correct order would be redelivered. An hour later and still no food then I got a hold of door dash again and was told oops no redelivery was even ordered on their end. Then it was reordered a 3rd time. Another hour later was told there were no dashers available and my order was just sitting waiting. I canceled it. Here is my real issue. Right after I got the wrong order popeye's closed at 9. But no one from door dash could tell me that instead they kept us waiting until after 10 pm for food that I paid over $60 for. I used door dashquite often several times a week and I will no longer use service again! What happened to taking accountability for mistakes? What happened to taking care of your customers!

You will not get money back for incorrect orders. Very poor customer service. I will never use again.