Doordash

DESPICABLE company! I ordered from Buffalo Wild Wings on Sat. And they used Door Dash as their delivery service. We received our food about 35 mins AFTER it had been picked up, as the Dasher drove 20 mins in the complete OPPOSITE DIRECTION of our house, AFTER picking up our food! It was COLD from sitting in the Door Dasher's car the entire time! When I called to complain to Door Dash about it, they kept me on and off hold for almost an hour. Finally, they got back to me saying that the RESTAURANT was willing to refund me for the inconvenience, if I'd call them after our call... even though it was DOOR DASH'S fault! The restaurant was great! They had the order out in 10 mins and I'm sure it would've been great if delivered hot! Why would Door Dash make the MERCHANT pay for THEIR OWN MISTAKE?! Finally, the cust. Service rep refused to allow me to speak with a higher authority, and then refused to hang up the phone, so that i could take their after- call survey! I am DISGUSTED w/their policies! NOT EVEN WORTH the promos!

On October 8th, I ordered Chicken Enchiladas with Queso, beans and a coke from On The Border. I got the wrong order and it was a dried out shell with hard dried out cheese and chili on it. The beans and rice were cold and looked like they had been sitting around for days. It also had half a taco shell that had been eaten off. The coke was also 2/3 full as though someone drank from it and it had nothing to cover the lid. The food was trash and unfit to eat. I texted the DoorDasher to come back immediately and put the food outside with the trash. They did not come back to get it. However when I went to the DoorDash site to ask for my money back but they only offered 1 option of a credit on my next order. They gave no option for me to receive my money back. They only gave a credit on the next order. Next Order?. I don't want to order again from a restaurant I disliked. I don't want a next order. I chatted and advised them that I wanted my money back and not a credit on a future order. I am seeking to get my money refunded to me. I contacted them by chat and they refuse to fix it. They also filter reviews and post very few 1's. They did not post my review in the app.

Today I placed an order Through Door Dash to pick up an order from a local restaurant. I indicated that I wanted my order handed to me as opposed to being left at my door. The reason I wanted it handed to me is because I live in an apartment building and leaving my order at the door to the apartment building is unacceptable. I I also asked that I be notified when my order was picked up from the restaurant, I could get to a place to receive the order. While waiting to be notified, I received a text saying that my order had been delivered. However, no one notified me when and where I might find my order. I tried calling the driver Sarah who did not get back to me. I contacted the company to file a complaint, and I was reassured by their claim: Certified Experts are available 24/7 to answer your questions in minutes. Unlimited Chats. Chat with Certified Experts until you are satisfied. Experienced Experts. All Experts have relevant experience to address your situation
We've already helped thousands of users..."
Yet, when you contact them, you get a Bot response:
"Welcome! How can I help you with your question?" [I voiced my complaint]
"Ok! Anything else you want to share with Expert before I connect you? The Expert will be able to help you!"

However, I was never referred to an expert to help me. Instead, I was referred to a third party to which I would have to pay $1 to talk to:
Payment page | Ask-Crew
"cancel"
https :// ask-crew.com/payment/#:~:text=renewal%20until%20you-,cancel,-it.%20Cancel%20anytime

Door Dash clearly does not deliver on its promises. I do not recommend dealing with them.

I ordered food from a restaurant via Door Dash and when my order was completed I was automatically charged a tip for the driver. I went to change the amount and I accidently cancelled my order. Notified Door Dash and they were extremely rude and said I couldn't get my money back for the food just for the tip and tax. I then continued to complain and they wouldn't refund the money back on my credit card only a Door Dash Credit. Door Dash insisted it was my fault because I canceled the order. I explained it was an accident only to correct the tip amount for the driver and Door Dash REFUSED to correct it. DO NOT ORDER through DOORDASH.

I won't use Doordash in Angola, IN because of their choice to hire Rochelle Malott. Terrible delivery person! Avoid at all costs!