website thubmnail of Doordash
How would you rate Doordash?
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Texas
1 review
0 helpful votes
Follow Fredrick R.
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I wish they would let us send pictures on these atrocious services out of 35 doordash orders 18 of them were refunded and given a credit because of grossly negligent vendors or grossly negligent Dashers. I am definitely allergic to onions my wife is deathly allergic to avocados and mushrooms both of Us carry epi pens with us. We make it as blatantly clear as possible not only do we choose the option for no onions but in the special instructions we make them know that we have an allergy for onions and an allergy for avocados and mushrooms and they still don't care. Today the Dasher Andy send a text saying he's having a hard time finding my property and left the food in the street underneath the sign that said my address.

At this stage I feel more beneficial to file the class action lawsuit along with many other people and Sue doordash for deliberate negligence the Dasher doesn't confirm the order when he goes to the store the vendor doesn't care about the order when they cook the food all they care about is how many orders they can get in and turn them over quickly.

And customer service which is in the Philippines only wants to tell you that we will give the Dasher corrective action and that will be escalated up to management but if my wife would have died what would have been the corrective action for that this is by far the worst food delivery company on the face of this planet every single one of the employees should be executed because they know about the actions and deliberately say and do nothing so that makes them as guilty as anyone else for attempted murder on multiple occasions because if I tell you that this is a problem and you do nothing about it and you willingly know about it doesn't that make you equally as culpable as the person who does the deed?

Rest assured we will not be ordering from doordash ever again and I assure you that was in relative speed will be filing a lawsuit against doordash.

Date of experience: August 13, 2021
Virginia
1 review
1 helpful vote
Follow tim w.
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They lie and poor customer service i ordered like 15 times 3 different times had problems 2 they cleared up this last time we have to investigate they tell me then later i check again online it said it was resolved you have been issued a credit wow to me that means theres a credit but they lie no credit i call them back rep say we have to investagate again what the heck are they crazy it clearly says resolved credit was issued i got mad both times the way reps treated me and hung up i called back told them disable close my account so they did, also the referral links area ll different mine saidf new customers get $7 off $10 order others say $10 off a $10 order and some get $25 off a $25 order wow really well after i tell all my friends and sahre the link they tell me i told them wrong well doordash changed my referral link offer to free month of delvieries no discount for new customers and i didnt even know it. They do not treat their customers the same i will never ever order again and i will dispute the full amount at my bank since they never resolved it and lie say they did. They are not trustworthy in my opinion i will use another delivery service heck with doordash the way its being run now they wont be in bussiness long anyway. Thank you

Date of experience: June 9, 2019
Texas
1 review
0 helpful votes
Follow Robert P.
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Not even a full star!
October 19, 2022

How is it possible that, every time I order through Doordash, that they mess up my order? They should at least refund my tips!

Date of experience: October 19, 2022
Florida
1 review
0 helpful votes
Follow T-BONE g.
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Not real image of the article, creating dubious information.
And no refund of the money paid for the item

Date of experience: December 19, 2023
Tennessee
1 review
0 helpful votes
Follow Willis S.
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Had 2 orders, 1 was delivered and the dasher used the photo from the first order as "proof of delivery".
CUSTOMER SERVICE WAS NO HELP. NOONE WOULD TALK TO ME, ONLY CHAT AND EMAIL.

Date of experience: October 31, 2023
Colorado
1 review
2 helpful votes
Follow Harry F.
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Just that. A surprise fee for an order from a restaurant we had used DoorDash for before. This was in addition to the anticipated delivery fee.

Date of experience: May 13, 2019
Texas
1 review
2 helpful votes
Follow Shae S.
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If they mess up your order, well... too bad. It's not their problem.
It's not worth using them. There are plenty of other options out there.

Date of experience: June 14, 2019
Illinois
1 review
0 helpful votes
Follow Nicholas S.
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Awful company
December 18, 2022

Stole my money and delivered no food on 3 separate occasions! Will never use this app again. Thriving company.

Date of experience: December 18, 2022
Connecticut
1 review
0 helpful votes
Follow Roberta A.
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Both times I used them my products were delivered to the wrong address. Customer service was no help.

Date of experience: November 11, 2021
California
1 review
0 helpful votes
Follow William B.
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I don't like being ripped off. Door Dash likes ripping people off. I place an order. Pay Tracking shows the restaurant is preparing the food, then shows the driver going to the restaurant to pick up my food then ORDER CANCELLED. The explanation was that there was no driver available to pick up my food. SO WHY WAS THE ORDER ACCEPTED IN THE FIRST PLACE? This has happened 3 times. A sticker on the bag says the order was double checked for accuracy. So how did my Del Taco 2 for $4 fish tacos only have one taco? I don'f think you can even order one fish taco but's that's all I got after DoorDash double checked my order! Adding insult to injury - DoorDash has been charging me $9.99 every month for a Dash Pass since December 2019! They kept this on the DL - every 3rd of the month they charged me $9.99 but did they email or text me with "Hey Dash Pass subscriber its another month and another $9.99 to us now here's what we can do for you". Ah HELL NO! Not a peep to suggest I was subscribed to anything! I never saved a dime on deliveries unless I was ordering the $12 for free delivery so I have no idea what the $9.99 a month was supposed to be for. Like I said I don't like being ripped off and if you don'eteither stay away from Door Dash because they're nothing but THIEVES!

Date of experience: June 12, 2020

Overview

Doordash has a rating of 1.2 stars from 1,016 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Doordash most frequently mention customer service, credit card and wrong address. Doordash ranks 173rd among Food Delivery sites.

service
433
value
409
shipping
281
returns
314
quality
371
+267