Doordash

Doordash customer service reps love hanging up on customers, I was hung up on twice, the supervisor is worthless as well.

So, I've been doing doordash for about 2 months now. If I weren't pathetically desperate, I would have stopped at week 2. The VAST MAJORITY of the time, the app fails miserably. The last 5 times I've attempted to dash, the app failed, and caused me to sit there making no money for 45 minutes to an hour, or even longer. Also due to this, it's hurt my metrics with the company. I've never refused an order, nor been late for any reason within my control. The app does not acknowledge this, so as it continues to not work, I continue to look worse as an employee. Very important note here: At all points in time I'm having issues, I'm not making money, and doordash will not even consider compensating me for my time. Add this onto the fact that, in my town, I can only schedule to work about 2-5 hours any given week. Typically I lose about 3-4 out of 5 hours of work time to the app failing. Tonight I worked for an hour and 30 minutes. I made under 5 dollars, due to the app. Two nights ago, I made 3 dollars in an hour an half, also due to the app failing to work properly.

The first two weeks they allow you work when you want. Those weeks, I made about 300-400 dollars. Every week since then, even getting to 100 dollars has been a struggle. If they ever just start paying an hourly rate, maybe it's worth doing. I say this because, even when the app does work right (that's happened twice so far out of over 20 dashes) you're being forced to drive back from the customer for free, to get back into busy zones. Sometimes it will take me out of the city limits even... so... yea driving back to town for 30 minutes for free, for someone who didn't even tip me, made me go down a dirt road, and gave me a total of less than 5 dollars for over an hour of my effort... is very common.

If you are trying to make money for anything other than your meth addiction, I do not recommend using Doordash to do it.

They really need to stop letting just anybody deliver food because I'm convinced like 75% of them can't read. Just stupid. I'm done with them

I ordered food from Panda Express. I had never used a delivery service before. They brought my food early which seemed like a good thing. My child accepted the order and is young so they weren't aware of what to look for. By the time I got there the door dasher was gone and by the receipt I saw the order was intended for someone else. I called Panda and they gave me the number for where I should call. Took forever for door dash to answer and then once I explained the situation the gentleman had to transfer me to someone else. I told them Panda was going to replace my order and they just needed a driver to drop it off to me. She said she had to call Panda to verify and have them schedule a driver. She called and said Panda wasn't answering so I asked her to call back. She did and said it was all taken care of. I waited about an hour and called Panda Express because I hadn't received a text, email or call. The lady at Panda Express said they called her and she let them know she just neede a driver to deliver the food. DD told her that they woul call me to verify and would send a driver. I explained that no one called me. She ended up calling them with me on the line and asked if a driver was being sent. DD kept transferring her to other departments and finally she hung up on them and pulled one of her employees from the line to drop off the food to me. Above and beyond on the part of Panda Express.

I tried to place an order from Door Dash on a Thursday night for my anniversary, they quickly charge my credit card right away but the app crashed and the order never went through! I also never received any type of confirmation for my order through email or text. So I called customer service right away and they DID confirm the order had not gone through but they said they have to pass this on the higher management claims department to further "investigate" the matter. Wow What is there to investigate? The person on the line right away confirmed the order hadn't gone through, the refund should happen right away. He said in 24-48 hours the "proper department" will call me back, view my case and the refund should go through then. Well, It is next week, Wednesday morning now, had still not received any call back from them (very horrible service) so I called them once more and they gave me the run around again, "we need to investigate" and refused to issue the refund. No matter how much arguing with the supposed supervisor, she kept saying the case is still under investigation and we need to wait 5 more days. So when I first called its 24-48 hours now it is an additional 5 days, wow this company is a joke. The app crashed, order did not go through, you guys charged my credit card right away (It is funny that part of the app worked so smoothly) it was confirmed my order never went through but they are refusing to give me a refund and giving me the run around. This is an absolutely unbelievable and ridiculous business practice, I am absolutely floored they are still in business with this type of customer service. I know they saw the order did not go through, so what is this BS about "investigating the issue" this is being scammed. It has been over 5 business days already and now they are saying need to wait 5 more days to finish investigating the case. What is there to investigate for so long? This is clearly a scam, clearly a very poor business practice, very unprofessional. This was my first time and last time ever using door dash I will tell everyone I know to not use this company. Poor customer service and app crashing after conveniently taking your money! And absolutely no service in return!

3 times this week order never arrived and door dash don't refund never order from here go Thur grubhub and instacart

I have had several bad experiences with using Doordash, but this latest and last one has finally broke the Camels back. On the 16th of this month I use Doordash to make a delivery for me from a Pizza place. Yes it was a Snow strom day here on the east coast. It was well past the time of projected delivery but no one had called. When I called they told they couldn't get a driver, which I understood. So I figured I would get a full refund. Days later I happen to look at my bank statement when I notice a charge for 4.26, I called Doordash and asked them why I was charged 4.26? They said it was taxes. So I asked them if the order was cancelled how can you charge taxes on nothing and when I did r3ceive anything? They said I had 72 hours to notify them, something I was unaware in their policy. Second, it wasn't until I looked at my bank statement that I noticed the deduction. Eventually, after arguing back and forth they said I wouldn't get my money back So I told them I was done with them. Use Doordash at your own risk, they will rip you off.

Customer Beware ---I've been a loyal DoorDash customer for more than 2 years. Not Anymore! After receiving Wrong items, or never receiving items I ordered and paid for, DoorDash told me they were sorry I was "disappointed" but REFUSED to Refund me for even 1 item! I'm Vegetarian, and when the restaurant added Chicken to a dish I ordered --making it Inedible to me-- along with not receiving a whole other item I'd ordered, I simply asked for a Refund for Only the dish with the chicken. This amounted to about $20 of an $80 order, which I tipped $15 on. They outright REFUSED to even Credit my account for the amount! Their reason was that I had apparently reached some random refund limit they have which I was unaware of. So --They're penalizing Me -their Loyal Customer- because I've also had other items in the past that were missing or made wrong BY THE RESTAURANT, and acting like they were doing me a favour by CORRECTING those orders and were not going to do me any more "favours" by correcting any more INCORRECT or Missing items for me. Wow. If that's what passes for "Customer Service" these days then No, Thank You. I'll just use UberEats, Postmates or any one of a million other services. Reported to my bank and Canceled my DashPass. DoorDash Fail.

DoorDash is the worst of any delivery of any kind in the city.

Every other delivery service delivers directly to my apartment door with no problems. DoorDash uses a farcical fraud routine to avoid delivering to the door at all every time. They start before the driver arrives by having a dispatcher text message that the driver cannot find the apartment, will wait 5 minutes, and leave the food after. They give a contact number for the driver. The message is the same and happens every time regardless of the driver. There's usually a text message or call after. There is desk in my building's lobby that has someone at it day and night. I ask the driver to get directions from the person at the desk, and that always results each driver getting flustered because they've never entered the building. Usually, the conversation starts going in circles with questions at that point. Since the only line in the script that they've been given is "I can't find your apartment", that usually gets repeated even after it's clear that they've never left their car. Since the dispatcher and driver are a part of the routine, and it happens every time regardless of driver, it's clear that the lie is process and policy of at least the local portion of the company. It's a ridiculous scheme to get customers to go to the driver's car to get the drivers to be able to leave quicker.

Beyond the fraud to avoid delivering to the door (Door is in their name, so even their name is fraud), DoorDash is the only food delivery service where none of their drivers use any kind of thermal pouch to keep food hot. Dominoes, Pizza Hut, Papa Johns, and GrubHub all do, but none of the DoorDash drivers even have a thermal pouch for pizza, so the food always arrives cold.

Customer satisfaction is infinitely less important to DoorDash than shaving costs by increasing the number of deliveries per driver and even ridiculously small costs life thermal containers to maintain food temperature. And customer satisfaction is infinitely less important to them than it is to all of their competitors.