Doordash

NEVER AGAIN DOOR DASH!

While at my friends house, we opted for pizza for dinner. Since pizza hut was close by we decided to get pizza for us and the kids. Money being limited, the pizza and wings came to $47.47 and between the two of us it was doable. She paid with her card, and i gave her cash for my half. Well...after waiting for an hour and no food, we call the store and they tell us that the driver has already left the store. I tell her well no driver has delivered so what should we do. She says well you will have to contact door dash. Immediately I was angry, Because we didn't pay door dash, we paid Pizza Hut, She proceeded to tell me that once the door dash driver leaves they are no longer responsible and gave me a number for Door Dash customer service. While on the phone with them, the driver calls to say that there wasn't an apartment number on the ticket so they left our food on the concrete pillar at the entrance. WHAT! And she added, "there was a nice little kitty cat down there who was very friendly". I'm still in awe of that statement. The entrance to where my friend lives is about 1/4 mile from the house. I went up to Pizza Hut replaced the order, and PAID AGAIN! This happened on July 25,2023, It is now July 30,2023 and each door dash rep that I have spoken to says "we will send your money to Pizza Hut and they will call you to pick it up" LIARS!
Pizza Hut says, "Refunds come directly from Door Dash!"
So when you are ordering from any restaurant, ask who is responsible for the order if something happens. If it is anyone other than the restaurant, hang up! Especially if it is Door Dash. We order a lot of food on my job, we have now started asking who delivers. Door dash has lost all of our business in our plaza at work and people in my neighborhood will no longer do business with door dash. I told the last door dash rep to just drop the complaint, Their lies were getting more ridiculous, Hit them where it hurts, IN THE POCKET!

I've been experiencing food not being delivered for two weeks now! You think I would have learned my lesson then! So I wrote to customer support telling them the situation. The dasher picked up my food and completed the order without showing up to my address. However, during me complaining to customer service the dasher called then hung up. Customer service tells me that because in the past I received compensation for deliveries that was never delivered I couldn't receive compensation for the current order. I'm asking them politely to check the dashers data he never once came to this location. Check his route check the timeline I have screenshots of everything as it was happening! Still DoorDash Members tells me I'm lying and trying to get compensated! It's only $30.00 why would I be lying about food that I paid for that I didn't receive. Scamming $#*! company has gotten of 100s of dollars from me throughout the years I've been a loyal customer why would I lie about a $30 order I didn't receive? I'm beyond pissed! They basically told me that I can't have a refund because my food wasn't delivered too many times these past few weeks! It's against the law to steal and that's what just happened. Their worker stole and now I can't get my money back because they think I'm lying

I guess the Drivers just eat your food. Twice now we have had to go back to the original restaurant to get our food. FO... Never again...

The attached pic of the conversation says it all... Please note the 3rd operator finally took the bullet and still no resolution... Principle

I have had two experiences with this company- both terrible. The first was when I ordered food through them, and received it over an hour late. I got a notification saying my order had been picked up and then it did not arrive until an hour later. I live 10 minutes from the restaurant, and I checked my GPS to make sure there wasn't any traffic, which there wasn't. I never got a call or message in the hour between when it was picked up and dropped off, and the only explanation I got from the driver was "technical difficulties". What does that even mean? My food was of course cold and ruined. When I emailed customer service they were not very apologetic at all, just told me they would credit me $3 for free delivery next time. I had just signed up so I got free delivery for 30 days. I immediately emailed back and said I thought that was hardly fair considering I had spent way more on my food and my entire dinner was ruined. I received an email in one minute that said the case had been closed "due to inactivity." It had literally been a minute since my reply to them, and only a few minutes since my initial complaint. I could not believe how uncaring and unprofessional they handled the situation. I vowed never to use them again. A few months later I ordered food online from a restaurant and chose delivery, unbeknownst to me they used DoorDash. My food never came. I called the restaurant 5 minutes before close and got a refund. It had been an hour and a half since I ordered. I only use UberEats now, and out of the probably 50 times I've used them, I had one small issue where part of my order was missing and they immediately sent the entire order again for free. Do yourself a favor and never use DoorDash.

So my boyfriend is blind and he uses doordash alot due to the fact that I am always at work so I can't drive him anywhere to get food. Today he decided to order from LaCrawfish (his usual). To make a long story short the dasher picked up his food from the restaurant and then cancelled the order, so the food never came. He called doordash customer service, the first rep that he spoke to was so nice he said that he would place the order for myfriend and refund the money back to his card. After waiting for a hour for the text msg that normally comes and didnt he called me. He told me the story and instanly got mad because I feel its wrong on so many levels. I chatted with two ladies named hazel and porchia they were very rude and didnt wanted help or anything also ended the chat in the middle of me typing. So the end result of this is we would have to basically pay twice in one day for the same meal. Imagine paying almost 60 dollars for a 25 dollar meal. Please read this review before ordering with them.