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North Carolina
1 review
0 helpful votes
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Worst customer service
December 31, 2023

Customer service is useless and rude. Chats ended while customer is still typing.No resolution to issues.

Date of experience: December 31, 2023
Colorado
2 reviews
1 helpful vote
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Working Dasher
February 28, 2024

I started working with Doordash, and everything went well for the first two weeks, from 02/16/24 when I opened the app I no longer found hotspots and couldn't even make appointments. I made several contacts by email, phone and text message to doordash support and every time I got different information, always PASSING THE RESPONSIBILITY ON ME (USER). On 02/26/24 I managed to make an appointment for Limon (a city that is two hours from my city) to my surprise when I arrived in the city of Limon there was no more appointment I made, I had to call the attendant 5 times the last time informed that: the dasher works for two normal weeks and then he will need to make appointments BECAUSE THERE ARE MORE DRIVER THAN DELIVERY offers. We were never informed of this at any point and even worse, it is unreliable that the schedules that were scheduled will be maintained, especially because I scheduled one for Saturday 03/01/24 and it has already disappeared, meaning I am unable to work like that. NEED HELP.

Date of experience: February 27,2024

Date of experience: February 28, 2024
New York
1 review
0 helpful votes
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I ordered an item from a specific shop, but Doordash delivered a poorer quality product to make money. I won't buy from Doordash again.

Date of experience: August 30, 2023
North Carolina
1 review
0 helpful votes
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I decided to give Doordash a chance and order from Viva Chicken. Why Viva Chicken does business with Doordash is beyond me! I will never order through DoorDash ever again!

I placed an order at 6:45/6:50 p.m. Based on Doordash, I was supposed to receive my order at 7:32pm. It's now 7:55 p.m. The status of my order is still stuck on "Order Received". I tried to call Doordash annd got a quick-busy signal. I tried chat and got a message that the chat couldn't connect, although I can navigate to Sitejabber just fine.

I had to call Viva Chicken to make sure they received my order. I spoke to the manager, and he confirmed that my order was waiting for Doordash to pick it up. I was livid. I paid for my food and delivery and this is the type of service I get from Doordash? They take my money. Never pick up my food. Leave no way to contact them, and their client, Viva Chicken, had to pick up their failed responsibility and deliver my order... WTF? I still have to pay delivery charges, and they did not deliver! I've NEVER had this issue with Ubereats!

Doordash SUCKS! AGAIN! DOORDASH "COMPLETELY SUCKS!" I'm going to find every review website and leave this seething review. SOB's!

Date of experience: September 16, 2020
Washington
1 review
0 helpful votes
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They toke my money
October 23, 2023

I never got my money back or my food and when I talk to them they told me I'm not getting it and when I cancel it and it said I was getting my money and now I'm not crazy

Date of experience: October 23, 2023
Texas
1 review
1 helpful vote
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I ordered food from them and when I did not get it get it I asked them for my money back and they told me no

Date of experience: March 23, 2022
Georgia
1 review
0 helpful votes
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Bad
August 29, 2022

Terrible app do not use. They do not care about you. They only care about your money. If they cancel, you will starve. They dont give a $#*!,.

Date of experience: August 29, 2022
Indiana
1 review
1 helpful vote
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Ordered hooters wings and fries. Order side of cheeses and ranch. Driver took 3/4 of fries and both cheese and ranch.

Date of experience: November 27, 2019
Texas
1 review
0 helpful votes
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I ordered from Subway. I Never received my order. DElivered to wrong address. DON'T USE! Big MISTAKE

Date of experience: August 29, 2022
Texas
1 review
0 helpful votes
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False advertisement, theft, and fraudulent customer service. Denial of service advertisement and further theft of time resources

Date of experience: January 16, 2021

Overview

Doordash has a rating of 1.2 stars from 1,016 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Doordash most frequently mention customer service, credit card and wrong address. Doordash ranks 173rd among Food Delivery sites.

service
433
value
409
shipping
281
returns
314
quality
371
+267