Car had no air conditioning I booked it with but it not working too much paperwork and overcharging.
Excellent service and value for money! On my speed-dial list for whenever I need a car in Mauritius.
Don't rent a car at Economy car! Waste of money. Worst service. Too expensive. Especially from Montreal airport.
We use them a lot and never had problems! The first website I visit when I need a car rental offer for our next getaway!
I have rented my car via the service economycarrentals.com with the full insurance package but they've never insured me or paid back the fees after a real accident...
When you book with these kind of "low rate company", you have to pay the excess fee in advance to the car agency and they are supposed to reimbourse you this fee if in case you have an accident.
But in my experience, economycarrentals.com is not honnest with their insurance package. They basically never paid me back what I was supposed to receive. They probably insure themselve on their own without an insurance company, so the result is that they need to pay as less as possible and rip off as much customers as possible!
Here is more information on how my (bad) adventure happened:
I had an accident during my holidays, so the renting company took the full amount of the excess fee and said that economycarrentals.com will reimbourse me as I took the insurance. In reality, I had some contact with them but they were asking unrelevant questions and ask me to send the files and said they never received it. Their goal is to continue until the customer abondon its claim. Which I did after one year of going back and on and back,...
Basically, if you really want to save the extra money, my advise would be:
1.Don't do it with economycarrentals.com
2. If you really have to; take the additional insurance from the renting company and not the one from economycarrentals.com (which is a trap)
Be aware that this website hides behind the shape of words that they display in their general conditions. Indeed they speak at all times of credit card and leaves you only 2 options for payments, credit card and PayPal. But this does not prevent them from debiting your DEBIT CARD for their fees knowing that their providers will probably ask you for a CREDIT CARD.
Of course, once their commission has been debited from your DEBIT CARD, you end up with a rental that cannot take place because the service provider requests a CREDIT CARD, WITH ALL THE DISADVANTAGES IN WHICH THE SITUATION LEADS YOU.
ESPECIALLY DO NOT COUNT TO BE REFUNDED because they will hide behind the term CREDIT CARD that they display at all costs, except for their commission for which there is no problem to charge you.
I therefore submitted the case to my bank with a view to contesting this debit which they do not want to reimburse.
My case is recent since it dates from the end of February 2021 and I strongly advise against this unscrupulous, incompetent and disdainful site of its customers. A SHAME.
Dear Jose C.,
Thank you for the review. Your comments are important to us as they are giving us the opportunity to respond to you.
We regret to read you didn't use this reservation we had arranged for you. We would like to inform you that under the terms and conditions and as stated on the conditions a valid credit card in the name of the driver should be presented in order to pick up the car. Please take in consideration that the conditions show in every step of the booking process and it is important to check prior of finalizing the request.
As our website is flexible, we accept debit, credit and also PayPal for the online prepayment. The balance that is written on the voucher is being charged directly by the local supplier, so in this case, the Payment policy is different and they are based on the conditions of the rental as stated at the time of booking.
Can you please let us know the order/voucher number to check this reservation further? Thank you in advance.
EconomyCarRentals.com
Good professional approach. No complaints at all with the service or the car. Would definitely use again.
They just cheated with me. Charged me 2 tmore. Also I didn't get car on time. It was 4.5 hours late and refused to refund
Made a booking Malpensa. Car provider Sicily By Car advised there is no booking in the system. No help AT ALL FROM ECR.
Do NOT book with them, SCAMMERS
Dear Yevgen L.,
Thank you for your comments.
Our customer service team has checked this issue raised with the local supplier and responded to your request accordingly.
Thank you.
Kind regards,
EconomyCarRentals.com
Overview
EconomyCarRentals has a rating of 1.6 stars from 299 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with EconomyCarRentals most frequently mention credit card, customer service and full insurance. EconomyCarRentals ranks 212th among Car Rental sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kathleen O.,
Thank you for your comments.
Please advise your voucher number or send an e-mail to customerservice@economycarrentals.com in order to check this issue raised further if you have not already contact with our customer service department.
Thank you.
Kind regards,
EconomyCarRentals.com