Fast service at the desk. Nice and clean car. Returning the car was difficult because you shall not follow the car rental return signs
The car was fantastic, everything was fine, just it took too long to return the deposit of the warranty.
I reserved a car with this site, all good, it was a car for Sixt Company and it was very good. I really appreciated!
Do not go anywhere near this company,, TOTAL SCAM,, they seem really great as you are setting up your rental but then know car unable to contact them and MONEY GONE!
It was good experinece. You can compre all the prices. Only cons of the website They get comission from us.
This company is by far the worst car rental service I have ever used.
I dropped off the car on the 2nd of September 2019 and today, almost 8 weeks later, I am still waiting to get my down payment back. The provider Almo in Corsica (which aim is also to rip off their customers) mentioned some minor scratches on the car (no visible damage or accident happened) and refused to release the down payment, they said it was up to EconomyCarRental to refund me this money, as I have taken out full insurance in case of any damage.
Since then, every other day EconomyCarRentals requested and gave me new information. Every day I have to explain my situation to a new customer service rep as they don't bother to read the history of the conversation nor bother to log any precious communication they have had with me. It has been an ongoing conversation with clearly untrained staff that simply don't care or have no knowledge about the rules or policies they provide. It has been more than frustrating to deal with such incompetent people to fight for the money that they owe me. Now, almost 2 months later, I will seek legal advice as this is getting ridiculous. What exactly is the point of taking out and paying full accident insurance if the company makes it extra difficult to get your down payment back? I have told all my friends and colleagues about this experience and they will never rent cars through this company again. All they are trying to do is rip off people, delay answers and not get back to you for weeks in hope that the customer will give up and they get to keep the money.
The latest information I received today is that I should send a pile of documents via post to some headquarters in Greece. I live in Switzerland and have taken the policy from here. This is the cherry on top as I never received any paperwork via post. And I will most definitely seek legal advice as my rights as a paying customer have been neglected. My tip never ever go with this company when it is about renting a car. The most incompetent people you will ever come across.
Dear Katharina F.
Thank you for your review and for giving us the opportunity to respond to you.
We have contacted you via private message to investigate this case further.
We are looking forward to hearing from you.
Kind regards,
EconomyCarRentals.com
Except several malfunctions - the overall experience was very good thanks to good comunication with the rent office staff.
Worst Rental company ever! Stay away! Still owe me 300 AUD!
Worst Rental company ever! Stay away! Still owe me 300 AUD!
Dear Mark M.,
Thank you for your review and for giving us the opportunity to respond to you.
We have contacted you via private message to investigate this case further.
We are looking forward to hearing from you.
Kind regards,
EconomyCarRentals.com
Overview
EconomyCarRentals has a rating of 1.6 stars from 299 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with EconomyCarRentals most frequently mention credit card, customer service and full insurance. EconomyCarRentals ranks 212th among Car Rental sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Oliver S.,
We would like to inform you that as we can see your reservation created online by your side for the total cost of € 172,47 / £ 156,50.
You paid online a part of this cost € 19,27 / £ 17,49 and the balance should be paid locally.
As per a check we did on the final invoice and the signed rental agreement, this price was honored by the local supplier.
The difference in the rate is due to the addition of the extra insurance SCDW, which is subject to the local taxes and fees.
This is what was written on the rental agreement and what was signed by your side as well.
Kindly understand by the side of EconomyCarRentals, all the promised charges were correct and the relevant proof is already emailed to you. By our side everything was made as promised and as per a check we did a detailed explanation of the charges was given by our customer service for your reference.
We are in the car rental market for more than 10 years and we are proud to be a customer oriented company. When we are able to assist our customers, we put all our efforts to assist in the best way we can.
Please do understand though, that we are not in a position to say to the local car rental company (Firefly) that you do not accept the charges made, as you signed the rental agreement and they provided it to us as a proof of your signature.
EconomyCarRentals.com