EconomyCarRentals

Short story: economycarrentals.com costs your time and money for nothing!

Long story:

I rent a car through the website and was charged. When I tried to collect the car, the provider tried to gave me a wrong car which is not usable for me. I reject it and she refused to give me a reasonable time to fix it. I have to find another car from another rental company.

I then wrote the economycarrentals.com to complain. Twice, no replay! Then I went to live chat. The guy on the other end is really slow. It took more than 30 minutes without a result. I figured that the guy was just trying to troll me. Here is the conversion.

Just in case you cannot find my email. Here it is: xxxxxx
I have been waiting for 10 minutes. How long do you need to figure this out? If it takes long time, can you reply my email within 24 hours?

Let me check. One moment please.

Hello?
It has be more than a week! When do you think you can fix this?
I already send 2 but no reply!
Our customer service will investigate your complaint and you will get an aswer from us.

OK. Can you please send us your complaint to the email address *******@economycarrentals.com?

But I have 3 people.
They made a mistake and got a wrong car, which can only hold two people.
May I ask the reason? Did you get an explanation from ATLAS regarding their refusal to provide you with a car?

Yes.

Is that what you want?
This is order number

Xxxxxxxx
1 second

What is your voucher number please?

Hi, I booked a car through your website and was partially charged. But the car provider, namely ATLAS, was not able to provide the car. Can you refund me?
Hello, how can we assist you?

Welcome to Economy Car Rentals.com!
You will be transferred to one of our operators. Please write your question here, and we will assist you!

This company uses a scam to bail you book your car rental with them. Usually the rental rate is very attractive and you would not resist the temptation. As soon as you arrive at the airport, you would wait for their free shuttle to take you to off airport for your "reserved vehicle". You would then discover that what you had booked did not exist. They would offer you an alternative either a lower class vehicle for your reserved rate or more expensive vehicle. After you have spent a couple hours on this and you know that your options are very limited, you have to take their offer.

I reserved a midsize automatic transmission SUV (category: SMAS, 4 days including 2nd driver and GPS for US$180) at Lisbon airport on 11/18/2022 and tried to pick up at the airport on 12/8. The shuttle took us to Okmobility off airport, where we discovered that there was no automatic transmission vehicle at this site. The options were either take a stick shift vehicle or a very small one (Toyota Yaris) automatic for the same price. We ended up renting a vehicle from Guerin for €385 at the airport. If you happen to book a car at Lisbon airport, please directly book from Guerin, which is the largest rental car company affiliated to National, Enterprise, Budget.
Announcement: I have received no incentive from Guerin and I'm not promoting it. But my advice is to reserve your rental car from a bigger company.

Also EconomyCarRentals would charge you a non-refundable fee (I was charged $48). Any change of your reservation, you have to be charged another non-refundable again. When you see a rental car offer too good, it's fishy. I really don't want to see your vacation ruined by a poor car rental company.

If I have an option to select 0 star, I would definitely rate 0.