END.

I placed six separate orders with END during April 2019. END were unable to complete three of these orders due to 'stock errors'. END claims that 'stock errors such as this are infrequent', and yet my experience is completely the opposite. I've never shopped anywhere online that is unable to complete 50% of my orders in a four week period. Be aware that whenever you shop online at END, it's a complete lottery as to whether they actually have the items they claim to be selling.

I placed an order and they charged my card and i have heard nothing from them in weeks. I tried to change the order and have not received a response. I subsequently tried to cancel it and, again, no response. I suspect that this operation is a scam.

My order came and one item was broken and another was not packed in. Missing. Agent insisted they packed it in and closed the case. It's a cheap item of US$44. Sent them pictures of how the items were packed. And how the other item was not packed in. Appalled that they just brush it off nonchalantly. Not a trusted company to deal with. Beware!

I ordered women's Birkenstocks online. I had misgivings due to all the terrible reviews on here. However I emailed customer service prior to ordering to check they had my size and got a response within 12 hours. I then ordered the shoes and they were dispatched to Australia within 1 day. Delivery was delayed as they got stuck in Singapore for a few days, but I got FedEx updates regularly and could see where they were, and this was not End's issue. Shoes arrived and were exactly as shown on the website, and as ordered. Very happy customer.

Worst online clothing store ever! Made an order on Nov 21, got a confirmation email with estimated delivery dates 25-26 Nov, on Nov 27 (1 week after the order) received a message that a tracking number was created by Fedex. It's now December 3 (1 week since the tracking number was created and 2 weeks after the order was created) and the order has not yet been picked up by Fedex Express. Support at End Clothing claim that the parcel was shipped but cannot explain why the tracking information has not been updated, they also refuse to send an official confirmation that the order has been shipped.

DO NOT order from END. My order was in an "on hold" status for days with no explanation as to why. I tried reaching them via email and phone. It was only after a few emails (with no response from END.) that my order moved from "on hold" to "in progress" My delivery date was promised for Wed Dec 22 or Wed Dec 23. I have no idea when or if they will actually arrive. After waiting about an hour in the "live chat" queue I finally got a customer service rep. I was offered a refund or discount on my items which was helpful, but no idea when anything will arrive. Still my order says expected delivery Wed Dec 22 or Wed, Dec 23rd - it's the 23rd and apparently nothing has even left their warehouse. END. Feels like a sketchy 3rd party site, unreliable and unprofessional.

For days and only started to slightly move when I began emailing, calling and waiting in a queue for an hour on their "chat" service. They are not reachable

Horrible Experience. Customer service lacks urgency and efficiency. Been going back and fourth with Khey for over 2 months about an item I ordered. I ordered an item and they have sent me the complete different item. I returned and asked them to correct and send the replacement in which I was informed I would be refunded and would have to order again. They got back to me and said i was refunded to my account but nothing was popping up in my account credits. I went back and about 2-3 weeks later they said they accidentally refunded me in the wrong currency and thats why it was not popping up on my account. I Then ordered the item, and about a few days later, at the EXACT same time and date, received 2 emails. 1 saying my order was cancelled and 1 saying that it was shipped. I then went back to support after 2 months asking them what the issue is now, and they came back saying that there was only 1 left but they still didn't send to me. Replies took forever even after going back and fourth and trying to solve this issue with someone who has been asking them constantly for 2 months on updates. Will not be shopping here again. Horrible Company and no compensation for lost time.

I've placed 3 separate orders and my clothes always arrive soooo fast. I'm only writing a good review because most retailers do not give the designer hanger that accompanies the item but each time I've ordered Versace they give me the Versace velvet hanger too which is why I'll only buy from them when possible. If I'm spending 1500k on a top at least give me the darn hanger and while other places don't, they DO. All my designer clothes have the respective hanger as I usually shop in store so this is a big deal to me and I appreciate this company going the extra mile. I hope they continue this policy forever. It's the little little things that are HUGE. Appreciate them sooo much!

These guys said I would get my order in 2 days yet it took 3 weeks. I ordered a hoodie for 160 thinking it's a great deal and ended up paying 150 to FEDEX for some fees that were never disclosed to me. This is bull$#*! and Ima get my bread back. $#*!ing scamming $#*!es

Bought a pair of trainers on the 12th of January, it has arrived quite quick, but the shoes were rather looking like secondhand! I couldn't believe how on earth they could send out an item in that kind of state to a customer! Really like the shoes as well, but had no choice to sent them back the next day. But it took 3 weeks until I literally had my refund after I phoned and emailed them for serval of times. Never shop from them again sorry.

I feel for the bad review writers but I had a really good first experience. I live in Alberta, Canada, I ordered some Nike shoes Jul. 9 in the morning. I received my order (as stated in shopping cart) Jul. 12 early afternoon. The shoes were exactly as advertised, proper size and in authentic Nike packaging. The price of shoes were comparable to Canada pricing. I paid $15.00 CAD shipping (standard) and another $17.00 CAD for import fees. I couldn't find the triple wolf gray Air Max 90s anywhere so the $30 extra was worth it! I'd use this site again.

END.com Not Valuing Customers
I had mistakenly placed a wrong order for a pair of sneaker from END.com in the UK. The sneakers received were in Boys Size instead of Adult. I'd thought UK 12 is an US 13. Long story short, I had to concur $66 dollars of return postage on a pair of $133 sneakers. When I reached out to Customer Service (David Baker) to plead forgiveness and in asking for a $66 credit to put towards future purchase. Guess what? Completely got shot down with a flat NO... Guess END is doing so well and that Customer Recovery is not within their vocabulary, especially to David Baker. Not going to be a sore loser but wanting to WARN consumers ordering through END. If that's the way they want to run their business, they will end up like their Company name...

Website scam. They don't sell in Canada. This is unacceptable. You must put a warning on your website to mention that fees will be charged on delivery. This is unacceptable. Especially since you are addressing a young clientele.

Ordered from USA and was never made clear at any point that this was a UK based company, and that return shipping for exchanges would have to be paid by the customer. One of the medium carhatt T-shirts I ordered was more like an extra large. The customer service person I email with, Olivia, was polite, and pointed out that they were different fits, but to me this was still unacceptable. Their website listed a difference in the fit size of 3/4 on an inch pit to pit and it was more like a 3 to 4 inch difference. The T shirt cost US $54 which is insane in the first place, but the cost to ship it from US to UK priority international was $57. Never again – US buyers beware

I was shipped damaged counterfiet product to which they charged me shipping and return costs. Essentially I paid $50 to end up with nothing and End is all the less affected. Their customer service was about as terrible as their shipping/returns/product quality...

I ordered a pair of Birkenstocks that I had been wanting for over 2 years and which were not available anywhere. I was amazed to find them at END clothing. The price was very competitive and they offered free shipping. I am in Australia and had never heard of END. I ordered them and they arrived very quickly in a little over a week to my rural address. They were well packaged and PERFECT. I highly recommend END.

I'm not one to complain but holyyy END has absolute $#*! customer service, never purchasing from them ever again. Just beware, if anything goes wrong don't expect END to care or help you. Paid almost $300 for a jacket and it arrived in poor, unclean, and worn condition (with hair on it…). The item was no longer in stock and they were unwilling to give me a partial refund. I didn't feel comfortable having to return all the way to the UK and the best they could do was offer a mere 10% discount on my next purchase… like what? Like deadass, you're better off ordering from HBX or another website. HBX's customer service is pretty good since they at least sent me a replacement when my item arrived faulty (and no I don't work for HBX). It's just wild how absolutely terrible some companies like END are. So yeah, save yourself the headache and money.