END.

They cancelled my order, and put the items back to original price, very unprofessional also they haven't refunded me.

Brutal. Con artists! Hidden costs, bad customer service…. Just brutal! I will never order from them again.

Negative stars
If I could give negative stars I would have! I purchased shoes based on their size chart. They sent a men's size instead of a women's size. I had accounted for the difference & the difference between US & UK sizes. NOWHERE does it state on their site sizes on the size chart are ONLY men's sizes & I looked all over the site before purchasing as I'm in the US & didn't want to have to exchange or return. I called the customer service line & explained thinking they would send a return label & they told me it was my fault. I would have to incur all shipping charges back to the UK to return the shoes as it clearly states they are a menswear company on their site. I asked him to tell me where on the site. I pulled up the site & asked him to tell me where to go to find that info because I had looked before I made my purchase in the first place.He couldn't tell me where to find the info because it DOES NOT STATE IT ANYWHERE! Then he said all women's shoes are labeled women's & I said then men's should be labeled men's. I bought a floral shoe & he said that it shouldn't be assumed just because it's floral it's a women's shoe so I told him just because a shoe is a brown lace up it shouldn't be assumed/considered a man's... it goes both ways & his own argument was ridiculous. They should label both, not just men's. Despite all of this he still refused to accept the return shipping costs. So I have no shoes & have spent $40 in shipping charges for a pair of $75 shoes. I would have kept them or given them away but I don't know anyone who wears a 10 1/2 women's shoe.

This company promised me a refund, they got the item back unopened and now they are attempting to keep my money, AND the items.

THIS IS INSANE AND THEFT.

Absolutely appalling customer service…END.
Absolutely appalling customer service, I have ordered pair of shoes which has not been delivered once I contacted customer service team they said shoes has been delivered and they decided to close the case, they also told me to report it to the police as theft.
I spent a lot of money and also paid for a delivery, have been waiting all day at home for the product to arrive which has never happened. Once they conducted their own investigation with DPD they told me the driver delivered the shoes. Do they really think I would bother myself to contact them if I had my product... I feel very disappointed that Jasmyn Rogers took driver word over mine, when I am the effected customer who never received their product, as at the end of the day I have lost the money, therefore I want to warn all customers to stay FAR AWAY from END.
I can't help myself by mentioning the rudest customer service rep called BETH DOWSE which had a,, what do you want from me attitude "and tried to get rid of me by telling me to go to the police straight away,

Stay away do not shop from END. Online store! As you will loose the money and you won't get any help from their customer service team.

Totally waste of time. They cancelled my order and up - to now didn't refund my money. They will just give hard time.

I placed an order for my holiday. The projected shipping date came way later than initially said. Over $100 duty charge on arrival. Brutal.

Any savings or access is negated by the horrible, non-existent customer service, abhorrent shipping delays and random order cancellations.

Customer Experience Post

I have been an END. Customer since 2018, and am sad to report that I've had issues with each of my orders. From receiving the incorrect size shoes, to long delays clearing customs, and getting entirely the wrong items... needless to say, each order progressively got worse.

During a recent sale, (at a time where we cannot go out shopping due to the pandemic) I submitted a larger order then usual, which took a couple weeks for them to ship, due to a "stock" issue. All the same, it seemed fine given the fact that it was it was over a month before Christmas, as many of the items were intended to be gifts.

Fast forward to two weeks after Christmas, on January 12th, the boxes were finally released from customs, and delivered... but horror soon emerged as I saw that one of the three boxes had been badly damaged (see photos below), with many of it's items missing. Upon further inspection it appeared that these boxes must have been made, and not your typical boxes (e.g. Larger inner flaps, uneven cuts), and in another box I discovered broken items.

The overall packaging of all three boxes were not sturdy, had inadequate cushioning, nor the support for the weight. My advise to END, reeducate your warehouse with the FedEx general packaging guidelines, and elevate your standards.

Things to beware of:
-Placing large orders outside the U. K.
-Slow response times from support

Shipment details/facts

Status: Unresolved
Days since reported: 22
Order date: November 19,2020
Delivery date: January 12,2021
Days to deliver: 54
Total items ordered: 52
Total shipment(s) weight: 51.01 lbs
Order MSRP: 5,000+ USD
Shipping method: FEDEX Priority Service
See: FedEx General Packaging Guidelines

I was in the market for a Saint Laurent Denim jacket. After searching online at numerous stores with numerous options, I ultimately chose End. Clothing as the website promoted "Free Express Shipping" on orders over "X" amount of dollars. To entice a consumer into making a faster decision, the website even goes as far as to place a timer when you click on merchandise. "If order is placed within the next blank blank hours and minutes, your order will arrive on..." That was what I needed. I needed a guarantee of arrival mid-week as I was leaving town for several days and needed to retrieve package before my departure. I placed my order for a $900 jacket from Texas on a Monday afternoon with the confidence order would arrive Wednesday or Thursday per the End's purchase timer and promotion. Tuesday passed, no shipping confirmation. Wednesday passed, no shipping confirmation. I emailed End, and asked when item would ship. I received a response stating delays in processing due to high volume, blah blah blah. I responded explaining my particular situation that I was leaving town and needed package to arrive before I left town. I also explained that if package was not able to ship by COB that Wednesday, to please go ahead and cancel my order because I knew it wouldn't arrive until the following week. I magically received no response the rest of the day. Thursday morning I finally received a response from same bonehead customer service agent stating order was already "locked" in and beyond cancellation or amending. I emailed back in frustration explaining the misleading shipping promo, and that my biggest concern was having a $900 package sitting on my front door during the holidays for several days. I also asked if at the very least, could they note the order for "Saturday" delivery as I was leaving town late Saturday afternoon, and that gave me a fighting chance to retrieve package. No response. Instead a couple of hours later I received a "Your order has been shipped" email from End. Now it's Friday. Still no movement on shipping. Package didn't move until Saturday evening. End only created a label to appear they had shipped. I had to call a friend to hang out at my house for a Monday arrival. Needless to say, I'm returning the jacket for a refund and will never do business with End again. Dishonest shipping promotions and lousy customer service. Cut and paste responses. Do yourself a favor and pay a bit extra and use other options like SSense and Mr Porter. Fantastic customer Service and reliable arrival times.

I made an order on Novermber 14th to be delivered in Portugal.
On december 2nd, after seeing that my order had been sitting in FedEx's wharehouse in Madrid for a couple of weeks, I asked END's customer service to locate and deliver the parcel.
After some waiting, an answer was promissed withing 3 working days, but 5 passed with no feedback.
After almost one month of having payed for my sneakers and after getting to know that the parcel had been blocked by the Portuguese customs for more than 2 weeks (while FedEx's tracking was still showing Madrid) I decided to take action and asked a forwarder to clear the parcel.
Unlike stated on END's website, I had to pay VAT and on top of it handeling fees to FedEx (more than I had payed for the sneakers).

After this, I contacted again END's customer support asking for a refund of the expenses I had had due the problem they created and that they proved unable to solve (attaching all the invoices).
I patiently waited another 17 days for a response, but it only came after I threatened to expose the problem on a reviews website.
The aswer came saying they are not "liable to cover the costs if you chose to take action yourself and use an external party to clear the parcel".

END. Provided a service that was not in accordance to their shipping policy (where they say no taxes or duties are charged on shippments to the EU) and showed to have zero capacity to solve the problems they created and finnally I end up paying for it.

My advice:
If you live in the EU, think twice before making an order. I'm not sure End has the means to provide the service they advertise.