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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    823
  • Value
    833
  • Shipping
    810
  • Returns
    577
  • Quality
    794

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,734
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

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Timeframe

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user ajh33
Canada
1 review
0 helpful votes
  • Send Message
September 30th, 2020

I have been a loyal customer since 2014, always diligent about skipping my month. I skipped my month as usual and they still charged me. So I called and they refunded. Well turns out they can take the money out right away but it takes 7 days to refund. They apologized and admitted it was an error on their side. Yet would not do anything to help me. For a long time customer you think they would of tried to make an effort to fix their mistake. Just be careful and watch your bank account. Also this isn't the first time they have done this to me over the years. I cancelled my membership and will never support or buy from this company again.

Date of experience: August 21, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Aj,

Thank you for writing a review! We are sorry for the negative experience you have encountered, especially when skipping the month. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user sadiez
Canada
1 review
11 helpful votes
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June 12th, 2020

Once you buy something from Fabletics, you have entered into a membership where you will be charged $70 (Canadian) plus shipping each month. And if you try to cancel right away they will cancel your first order that got you subscribed in the first place. Shame on Kate Hudson for being affiliated with a trashy scam company. I'm so disappointed.

Date of experience: May 23, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Sadie,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user jordanh292
Minnesota
1 review
17 helpful votes
  • Send Message
April 12th, 2021
Verified purchase

I enjoy the sets I get each month but shipping is annoying. I pay an extra $5 for shipping which isn't much but I NEVER get my stuff on time. It is almost always, without a doubt never actually "shipped" until the day it is supposed to be arriving to my house. Up until the day of it says the date and I go to check and it's bumped back another 2 business days. It only gets bumped back once if I'm lucky but 2 push backs isn't unheard of by any means. Just very frustrating.

Products used:
Leggings, sports bras, and tops

Service
Value
Shipping
Returns
Quality

Date of experience: April 12, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Jordan,

Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user michaelo2201
South Carolina
1 review
3 helpful votes
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July 2nd, 2023

Great photos, slick website, excellent marketing. I did feel tricked when I discovered the new customer price of $29.95 was only available if I committed to pay $59.95 a month for a year (>$600!) when all I need is one single pair of simple scrubs and just wanted to try out a new company. I will see how these look and if the quality is poor then it's back to FIGS for me!
I found them via TikTok - I've been burned before buying things I saw on TikTok but we shall see - I'll edit this review when I receive the products.

Date of experience: July 2, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Michael,

Thank you for taking the time to leave a review and your feedback about our VIP program is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Thumbnail of user adamp811
New Jersey
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Was informed package was delivered. Never received package. Company would not address issue upon contacting... Furthermore, products lack the quality. These are Walmart clothes with a huge price tag. Also, the company has very poor customer service, and extremely BAD shipping practices. I see this company going out of business very soon...

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Adam,

We appreciate the feedback you shared regarding the status of your order. Our Member Services Team will contact you right away for further assistance.  

Best,
Lia

Thumbnail of user traceyg245
Illinois
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

Fabletics had some really cute styles for all ages when it first started. Now I feel like they are catering to all the young skinny girls who like crop tops and shimmery fabrics. How about have a nice mix for those of us that have cellulite and don't want to show off every asset we have.

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tracey,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user debm278
Oregon
1 review
0 helpful votes
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January 19th, 2022
Verified purchase

I joined up with Fabletics due to a friend's recommendation. The entry-level 70% sale was fabulous. However, the $50/mo is getting to be a bit too much, especially when that's only 1 credit and what one can get for that credit is not a whole lot. I'm reconsidering my membership for that reason. Otherwise good quality, fun styles, accurate sizing.

Date of experience: January 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Deb,

Thank you for your review and for joining the VIP Membership Program. We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user yvonneh84
Georgia
1 review
0 helpful votes
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January 5th, 2020
Verified purchase

I really enjoy the items I purchased from Fabletics as I exercise at least 6 days a week. The products have style, variety and are durable. Don't believe the higher priced competitors claims that Fabletics gear is not well made. It's excellent quality. My favorite feature of their leggings and bras are the pockets! I walk so having a place to put my cell phone and doggie doo bags is essential. The pricing (when you become a "VIP") is reasonable. The regular non-VIP prices not so much. The skip option is okay, but once I had plenty of updated work out gear, there was no more need for a monthly delivery and I kept forgetting to skip so I cancelled. I may join again next year when I decide to update my workout wardrobe. As for now, my Fabletics gear look almost brand new. I have about 5+ sets of matching bras, leggings and tops and wash and wear them at least once a week - they still look great!

Date of experience: January 2, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Yvonne,

The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.

XO,
Ivy

Thumbnail of user emmam42
GB
2 reviews
23 helpful votes
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October 21st, 2014

When I placed my first order I saw the VIP conditions and didn't tick the box and paid postage instead. However the company still signed me up for their VIP membership without my permission. I contacted Paypal who arranged an immediate refund and I cancelled the pay plan they had set up via my PP account. This company is breaking consumer laws left right and centre and are hoping people will just cancel without trying to get a refund. My advice, forget going through them but contact your bank or paypal instead. They can cancel any payment plan AND get you a refund.
As for the clothes- nothing special and fairly cheap fabric. Not worth the money

Service
Value
Shipping
Quality

Date of experience: October 21, 2014

Thumbnail of user demig17
Georgia
1 review
0 helpful votes
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January 14th, 2022

I was very excited to get my order, I ordered like 8 items from them on black friday. It is now January 14 and still no answers. They make you figure out what happened with your shipment. That shipping company Lasership is terrible. They mark your order as delivered on a random day. I checked the tracking number every day and then suddenly they marked it as delivered from 15 days before. Fabletics then credited me only $25 for 4 items that now went out of stock. FOR 4 ITEMS! They don't care at all.

Do not order from here. You're better off ordering on Amazon.

Tip for consumers:
TIP: DO NOT ORDER HERE!!

Products used:
Never received anything!

Service
Value
Shipping
Returns
Quality

Date of experience: January 14, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Demi,

Thank you for your purchase and for sharing with us your concern about the order! We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.

Bes,
Renz

Thumbnail of user lolar6
Missouri
1 review
7 helpful votes
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November 24th, 2014

I would give this company 0 stars if it would let me. I'm not going to go into the gruesome details but lets just say I had a terrible experience, tried to call and talk to them about it and got hung up on! Completely rude. Then I asked them to remove my information from their system and they told me they didn't have any of my information... ok, then why can I log in still and see my credit card info, name, address, phone number, etc. Seriously people STAY AWAY from this company. They are a scam and could care less about keeping business.

Service
Value
Shipping
Returns
Quality

Date of experience: November 24, 2014

Thumbnail of user shahire1
California
1 review
0 helpful votes
  • Send Message
August 14th, 2023
Verified purchase

You just don't make enough clothes in my size. Like, it seems pretty obvious that you should sell BLACK workout shirts. But you haven't had any in stock for months. Do I want a hot pink workout shirt, or a lime green one? No. And neither does anyone else. That's why they are the only colors available. Solve your supply chain issues. Make some shirts in BLACK. Clearly the fact that they have been out of stock for three months shows that people want them? I feel like your company is all promise but cannot deliver.

Date of experience: August 14, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Shahir,

Thank you for sharing your experience with the availability of the items we offer. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user pamelab110
Arizona
1 review
13 helpful votes
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March 1st, 2018

I got sucked into the holiday special of ordering 2 for $24. Didn't realize I just joined the VIP membership, $49.95/month. Sneaky & dishonest. Will never purchase anything here again. I will also tell my friends. Beware of a deal that is too good to be true.

Date of experience: February 27, 2018

Thumbnail of user laurinej
Canada
1 review
1 helpful vote
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December 8th, 2021
Verified purchase

I am enjoying the clothing I have purchased. They are good quality, and fit well. Customer Service leaves something to be desired. I don't always get my questions answered and that has left me pretty frustrated.

Date of experience: December 8, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Laurine,

Thanks for your effort in writing a review! It's great to know that you are satisfied with the quality and fit of your purchase. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user sarahd309
Wisconsin
1 review
5 helpful votes
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December 15th, 2018

Just don't do it. Anything you buy off of Fabletics isn't worth the $50 charge every month. I had absolutely no clue about it until I was charged. I just talked to a robot on their call line and was told I would be refunded in 3-5 business days. Which is fine, but by these reviews I'm hoping I actually get my money back. Also by these reviews I can't imagine what it'll be like to try and close my account...

Date of experience: December 12, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Sarah,

We count on our members to bring situations like this to our attention, so thank you. Here at Fabletics, we want all of our members to have only the best experiences, and we regret having fallen short. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

Thumbnail of user asmaeb1
Florida
1 review
0 helpful votes
  • Send Message
August 20th, 2020

I ordered some items on 07/01/2020, we are on 07/21/2020 and guess what? Im still waiting for my stuff to come, the tracking number doesn't say much, I'm just pissed right now! You guys just lost a customer I'm not ordering again.

Date of experience: July 21, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Asmae,

Thank you for writing a review regarding the order you've made. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user rileyl8
California
1 review
14 helpful votes
  • Send Message
March 9th, 2015

Hidden fee $49.95 per month charged to two of my emails because I forgot I had already signed up and NEVER realized I'd be charged? For 6 months? Never getting that money back and got nothing for it... disgusting business practices can't believe Kate Hudson would represent.

Service
Value
Shipping
Returns
Quality

Date of experience: March 9, 2015

Thumbnail of user javierc260
New York
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

I saw one day an ad abut Fabletics and its offer and decided to give it a try. At first, I simply bought a pair for the fair price and nice colors, but I soon realized I got more than that. Honestly, it is the best pair of shorts I have. They are extremely comfortable and breathable. With previous shorts, they usually felt tight, sweaty and uncomfortable; but Fabletics are very stretchy, cooling, and so far, I have washed them many times in the laundry machines and the color does not fade away. They feel modern with their multiple pockets, ties and design. I strongly recommend this brand, and I recently made another purchase for shorts and sweatpants.

Products used:
shorts and sweatpants

Service
Value
Shipping
Quality

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Javier,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user maddief8
Ohio
1 review
0 helpful votes
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June 12th, 2020

I spent over $100 on three outfits that were made to look like quality products. However, when I received my order and worked out in each outfit, I came across nothing but issues. Fabletics ads often pride themselves on not being see through, yet two if the three leggings i ordered were INDEED see through. Another problem I had with the leggings is how much they showed cellulite, even though the brand advertises that their product "works for all body types".
When it came to the bras I purchased, the sizing was inconsistent. While all size small, one was extremely tight while the other was very roomy. Finally, I one if the bras i ordered had a seam on the front that consistently rubbed up again my skin, making it red and irritated.
This brand is too expensive for products that made me feel more self-conscious about my body. Very frustrating!

Date of experience: June 2, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Maddie,

We are sorry to hear that you are not satisfied with your purchase and that you are not pleased with our prices. We value you as a customer and want to make things right! Our Member Services team will email you within 48 hours.

Best,
Chad

Thumbnail of user lizj15
California
1 review
6 helpful votes
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April 24th, 2015

Unbelievably cheap outfits. The shirt stretched out immediately, and the pants rode up to give me a "camel toe." The "sports bra" was not fit for anything involving "sports" other than yoga-- possibly. Do NOT enroll in this program. I've spent over $800 (2 accounts... one for a friend) and not found anything worth purchasing. And the membership costs $49.95/month but the outfits are mostly $59.95 and up. You're better off at Target, Nordstrom Rack, Ross or Marshall's.

Date of experience: April 24, 2015

Thumbnail of user tobiasd17
California
1 review
1 helpful vote
  • Send Message
January 14th, 2021

They charge you $50 per month for your "reward points" and somehow expect you to read their marketing emails where they disclose this small detail. Totally untrustworthy company with icky business ethics and a rip-off default for the customer. Stay away.

EDIT: They finally refunded me the subscription. I appreciate that.

Service
Value
Shipping
Returns
Quality

Date of experience: January 14, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Tobias,

Thanks for writing a review regarding our products and services! We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Thumbnail of user abigailg60
GB
1 review
1 helpful vote
  • Send Message
June 12th, 2020

Absolutely terrible company! Having tried to order on the website I kept encountering an undisclosed error on the page. When I got in touch with the team I got an almost immediate response to tell me that they only deliver to mainland UK. Upon explaining that 10 minutes outside of Edinburgh is central scotland and most definitely mainland UK (Even sent a wee map with a pin on it...) and that this may be an error with their post code logic, I was informed that nope, it is not part of mainland UK. I will need to remember that when I dont use a ferry, plane or bridge to travel from my home to anywhere on mainland UK...

Again, questioned whether this was correct and previous 2 day turn around for responses has become 3 weeks.

Left confused and disappointed. Disgraceful service!

Date of experience: June 5, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Abigail,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user lozzaf
Australia
1 review
2 helpful votes
  • Send Message
October 28th, 2020

About a month ago I ordered 2 things from this site. I haven't ordered anything since, however recently fabletics has taken $72.91 out of my bank account. I contacted them via social media and email they responded by giving me a disconnected number and not getting back to me after that. Do not shop here this website takes money!

Date of experience: October 28, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Lozza,

Thank you for bringing this to our attention! We're sorry for the negative experience you've encountered with Fabletics. We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user nicoles1742
Pennsylvania
1 review
0 helpful votes
  • Send Message
February 11th, 2022
Verified purchase

Love my Fabletics leggings & tops. Very comfortable. They wash & wear very well.
Unfortunately, for the last 2 months, when i get "my picks" at the beginning of each month, I've tried ordering more items... The website has been crap. My shipping info "isn't found" and shipping is impossible.
I'd be Happy to order more but can't... It needs to be FIXED!

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Nicole,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you have encountered an unpleasant experience with our website. We’ll be sending you a private message right now. Thanks!

Best,
Clark

Thumbnail of user jackieb30
Pennsylvania
1 review
3 helpful votes
  • Send Message
May 19th, 2015

I only bought these clothes because it was from Kate Hudson... terrible reason. I dont think the monthly charges should be that much considering you only save me like what... 30 bucks on an already overpriced outfit. Also, when I went to cancel my VIP I got some woman who could hardly string a sentence together and continued to tried and convince me three times to keep a membership that I said I wanted to cancel. The call was terrible and all I heard was background noise, a woman who was hard to understand, and would say "like" and "um" after every word... UGH! I am so disappointed with this company.

Tip for consumers:
Better wear this stuff every day and have a crud ton of money to spend on these clothes... or just their membership fees.

Service
Value
Shipping
Quality

Date of experience: May 19, 2015

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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