About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,738 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
My Fabletics team member, David, made it a hassle-free experience. Quick, easy, and refreshing. Thank you! Once Fabletics changes direction of their exercise gear I may want to join again.
Changed their policy without notifying customers so that you are charged for "not skipping a month" even when you've made a purchase that month! This is illogical and crazy--just to get your money!
Hello Donna,
Thank you for writing a review! We appreciate the feedback you have about how the enhanced VIP membership works. Our Member Services Team will email you right away further assist you.
Best,
Dean
Fabletics has fantastic quality in items that will last. The clothes are practical, comfortable and have style! Having an active job I am able to be professional and stylish!
Hello Maura,
Thank you for your review. We are happy to hear that you are happy with our product quality, style, and service. Thank you for sharing this with others. Stay awesome!
Best Regards,
Clark
The compressed leggings were tight on my legs and felt sore, however, these ones I could have full range of motion for all types of activities such as cardio, strength and flexibility
Hello Ranjani,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product you purchased. Our Member Services Team will get in touch with you right away.
Best,
Allison
I was unable to find any way to cancel my membership online as the contract agreement states you can do. When I called customer service, it said all agents were busy and to call back at a later time.
Hello Sam,
Thank you for writing a review! We are saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
Dealing with the Fabletics website has been great. Customer Service is always helpful and I totally like the deals! Looking forward to a future of more fun patterns and put together outfits!
I'm very happy with my purchase! If your looking for leggings I recommend trying them out yuh won't regret! I love how smooth they are and they make me feel confident :))
Hello Maddie,
Wow! Thank you for the positive feedback! We are happy to know that you love all our products. Rest we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
My partner and I absolutely love our Fabletics outfits we go all around town with a hot cold any type of weather because these holding feel good in any kind of climate
Hello Jet,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Ordering was east of course. Shipment came quickly. Shorts are amazing! I have finally found an athletic shirt that is comfortable to wear regardless of the activity and looks good to boot.
Hello Brian,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Everything operates fine until you need help. Then prepare to be on hold for obscenely long amounts of times and have to do the process multiple times.
Hello Aimee,
Thank you for taking the time to leave a review about the services you received from us. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
Placed an order for several items after joining VIP club, but quickly cancelled when I discovered EVERYTHING I ordered was made in communist China. Why would any one have anything made in china except fortune cookies?!? China is the world's largest polluter, they steal technology from the rest of the world, has an evil human rights record, still supports wholesale slavery, poisons the world with fentanyl in partnership the the Mexican Cartels, has invaded our universities with spies who infiltrate communism and anti-American propaganda, and operatives bent on executing Marxism throughout the world, and the list goes on. And that's just the tip of the iceberg for the acts of the Multinational Crime Syndicate known as China. The remaining 99% of Chinese are good, hard-working people.
Hello Ken,
We regretfully note that we received your feedback regarding our products. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I have never had a worse experience with any retailer. Their promotions and membership structure are deceiving and very misleading. The customer service is absolutely terrible. I've had orders cancelled for no reason, falsely advertised promotions, refusal of refunds, discounts not applied, store credit being denied... everything that can go wrong does go wrong with Fabletics. I always read terms and fine print, they really are falsely advertising discounts and just not honoring the advertised prices. The clothing is overpriced and the quality doesn't reflect the high price tag. Shopping the site is a huge hassle and has tons of technical issues. I've given them many chances and every single time it sucks. No wonder there are so many bad reviews all over the internet. I just can't get over how ridiculously incompetent and rude the customer service agents are. The last one I spoke to was so condescending and uninformed. I have spent hours trying to resolve an issue and I'm giving up on this brand completely.
Hi Wafa,
Thanks for your effort in writing a review! It is always our goal to provide you with excellent service and it is so sad to know that it was not what you have experienced. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I've never been disappointed by a Fabletics purchase. I've recruited dozens of fam and friends to experience the greatness as well. It's all I wear for work, gym, and my weekend gear.
Hello Austin,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!
Best regards,
Chad
Misleading advertisement made me buy 2 legging for x price, but would have to pay 50 dollars a month to keep receiving their products. However, didn't have much trouble cancelling it.
Initially, I was very pleased with my experience. However, after some time, Ive had issues with refunds, not receiving full orders, and being charged when I chose to skip the month.
My experience was good. Shipping can be faster but its ok. I just don't like the fact that i have to click each month on a link or i'll be charge. It make us forced to buy something.
Hi Veronique,
Thanks for your effort in writing a review of our VIP program! We will be emailing you right away for assistance.
Best,
Cathy
QUality is better at Wal Mart! So, so disappointed. Then they took months to automatically re-charge my credit card and did twice at one time! I am livid. Will contact Monday.
Hello Rosario,
Please accept our sincere apologies regarding your recent purchase with Fabletics. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Samar
To their credit, they resolved in a timely manner via text; i still feel the exercise was unnecessary, they should steer clear of deceptive after sale $49.95 charges. That was awful.
Hello Bob,
Thank you for sharing your experience regarding our promotion and the monthly credit charge. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
Didn't really like the situation where you have to pay once a month in order to purchase from this company I guess I don't need any work out pants that bad!
Hello Nicole,
We appreciate the feedback you shared regarding our monthly membership fee. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
They had a sale... 2 for something like $25... They sent me 1. And charged me full price which was about $50.
Horrible products, bad service, dishonest. Don't buy from them.
Hello Letta,
Thank you for writing a review! We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Anita,
Thank you so much for your feedback! We love you and your wonderful review! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by David. We always want to make sure you are treated as a valued member and your satisfaction means everything to us. We will definitely relay this review to the whole team to let everyone know of your positive experience!
Best,
Zeth