• Fanatics

Fanatics

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Overview

Fanatics has a rating of 2.5 stars from 3,911 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fanatics most frequently mention customer service, day shipping, and business days problems. Fanatics ranks 1st among Jersey sites.

  • Service
    868
  • Value
    593
  • Shipping
    662
  • Returns
    479
  • Quality
    507

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 79.7%
Positive
707
Neutral
12
Negative
168
533
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How would you rate Fanatics?
Top Positive Review

“Kudos for "Courtney"!”

Jerry H.
8/26/24

Courtney | Fan Relations did a wonderful job taking care of me with my order and followed-up afterward, to ensure everything was received properly and the quality is what is expected from these expensive items. Please reward Courtney for excellence in customer service!

Top Critical Review

“Virginia Tech Metallica T-shirts”

Alex R.
10/4/24

I ordered 2 of the VT Metallica shirts for my wife back in August. I was told 3 weeks in only one was ready and I asked them to ship it and they sent the request to do that. As of today both items are now on back order until mid October. What's the point of preordering them. Don't you know how many you can sell. You took my money and now I am without product. Shady!

Reviews (3,911)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1277) credit card (127) order number (71) gift card (69) return label (77) quality products (58) fan cash (51)
Thumbnail of user teresag1026
North Carolina
1 review
0 helpful votes
  • Send Message
January 24th, 2024
Verified purchase

The products are great. The fact that you have to pay shipping and handling these days is not. Also, for returns, the fact that they subtract shipping cost from your return is crazy. Other than that, Fanatics is a great site to shop for all sports related items.

I was inquiring about the return policy.

Reason I chose this business:

Reliable and legitimate.

Service
Thumbnail of user jeffreyk31
California
2 reviews
0 helpful votes
  • Send Message
January 24th, 2024
Verified purchase

I bought my son a Giants hat for Christmas to get ready for the upcoming MLB season. And then I realized my Giants hat is getting old and needed a fresh one. Fanatics had my back with the fast shipping and got my new hat 2 days after purchase. Thanks for the great service!

Reason I chose this business:

They have the best selection and prices. The shipping speed is unmatched.

Thumbnail of user jeannines88
Illinois
1 review
0 helpful votes
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March 7th, 2024
Verified purchase

I have had good customer service overall when I order. The items I have ordered have come in a timely manner and I'm satisfied with everything I have ordered.

Reason I chose this business:

I love sports and I love to find something that I can support the teams I love.

Thumbnail of user rheah25
Pennsylvania
1 review
0 helpful votes
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January 27th, 2024
Verified purchase

I had to call customer service about my order because I had made a mistake. When I was talking to the representative, she was very helpful with me getting my order straightened out very kind, professional and courteous.

The customer service representative was very professional, kind and helpful

Service
Thumbnail of user jenmueller97
Missouri
1 review
0 helpful votes
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December 18th, 2023

I ordered a Dallas Cowboy's sweatshirt for Big and Tall. It took 2 weeks to arrive. The color quality was so poor. The sleeves were purple and no way matched the logo. Now I have to pay to return. $10. Will not order again.

Tip for consumers:
You have to pay to return

Products used:
Gonna shop somewhere else

Service
Value
Shipping
Returns
Quality
Thumbnail of user caroler308
Arkansas
1 review
0 helpful votes
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December 30th, 2023

Ordered two jerseys. One has defective stitching on the big number on the back. Contacted customer service and they offer to let me keep the damaged one and will send me a replacement only if I agree to pay another $25 in shipping! NEVER doing business with Fanatics again and warning everyone I can every chance I get.

Tip for consumers:
Buyer Beware! Fanatics DOES NOT stand behind their defective merch

Products used:
Jersey

Service
Value
Shipping
Returns
Quality
Thumbnail of user williama2476
Florida
1 review
0 helpful votes
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January 24th, 2024
Verified purchase

I have ordered a Michigan cap and a Detroit Lions cap and a Michigan Wolverines sweatshirt and am very happy with the price, the quality and the delivery service. I am currently waiting on delivery of a Detroit Lions lawn banner which is scheduled to arrive in a few days. Products, once ordered are easy to track online. I would certainly highly recommend Fanatics products and services to anyone.

Reason I chose this business:

Initially, it was price and email ads that got my attention

Thumbnail of user bonnieb1143
Ohio
1 review
0 helpful votes
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January 24th, 2024
Verified purchase

I purchased a Cleveland Browns jersey (Myles Garrett) for my brother-in-law for Christmas. He was thrilled. The quality is excellent and the fit was perfect. The ordering process was easy and delivery was quick. I will be back for more items.

Reason I chose this business:

I had heard good things about Fanatics, and they were right.

Thumbnail of user mariem1500
Florida
1 review
0 helpful votes
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January 25th, 2024
Verified purchase

I found a specific team's sneakers for my husband's birthday. The ordering process was easy and the product was received in less than 48 hours. The product matched the description, it fit, and hubby was happy!

Reason I chose this business:

It was recommended by a friend.

Thumbnail of user theresam1480
Ohio
1 review
0 helpful votes
  • Send Message
January 24th, 2024
Verified purchase

I bought several Christmas Gifts off of Fanatics this year and all recipients were thrilled with their gifts. I was very pleased with the ease of purchasing through the site and the prompt delivery. I will definitely be purchasing more from Fanatics! Ohh and I love the Fan Cash!

Reason I chose this business:

Selection and Price

Thumbnail of user kristineb254
New York
1 review
3 helpful votes
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January 3rd, 2024

Ordered a jersey in stock in November to be told it's not in stock and they change the delivery date 2 times so far. This makes the package past Christmas. They lie to the customer and state before Christmas but they are selling items they don't even have. The customer service guy says I can give you a 20 percent of I laughed as if I will support your business ever again! You are liars

Products used:
All

Service
Value
Shipping
Returns
Quality
Thumbnail of user thomasw3191
Virginia
1 review
0 helpful votes
  • Send Message
January 24th, 2024
Verified purchase

Fanatics' website was easy to navigate. Price of merchandise was very reasonable. I have made numerous purchases through Fanatics and have been thoroughly satisfied with the products and the buying experience,

Reason I chose this business:

Quality of Products, Diversity of Products, Fair Prices and prompt delivery.

Thumbnail of user miak52
Tennessee
3 reviews
0 helpful votes
  • Send Message
January 24th, 2024
Verified purchase

I purchased a jacket knowing that it was too big. It was so cute, I wanted it anyway. Needless to say it came quickly, I was excited, then disappointed because it was definitely too big. However, because it is so nice, my husband wanted it. I obliged and now I'm patiently waiting for a restock. I need this jacket!

Reason I chose this business:

Facebook ads

Thumbnail of user nedraw13
Illinois
1 review
0 helpful votes
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January 27th, 2024
Verified purchase

Since I found out about the site. I have not had a problem. Ordering from the site everything I would buy is great quality. My husband loves it. I loved it and I continue to look for unique items. From my husband and I.

Reason I chose this business:

Throughout the time on this site I have by 3 or 4 sweat shirts. A bunch of t-shirts and have enjoyed all of them so far. Unique items that you don't see in stores which I really do like.

Thumbnail of user susans6497
Florida
1 review
0 helpful votes
  • Send Message
January 24th, 2024
Verified purchase

My brother has been a Browns fan since he was about ten years old and after one of the games he was introduced to Otto Graham and Otto was so nice to my brother that it sealed the deal of his being a Browns fan for life (even though we lived in NYS).
I knew of Fanatics and of course purchased on line... had it shipped to me... then sent up to my brother. It was a very easy transaction and the quality was excellent.

Reason I chose this business:

Fanatics has all the merchandise you can possible need.

Thumbnail of user spudslatte
New Jersey
1 review
1 helpful vote
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December 26th, 2023

I bought something for Xmas for my mom on Dec 5th - it is now the 17th and still not here - they charged 4.99 for shipping which is a scam because their promise date is false - will never order from them again - Erin Andrews should be ashamed for supporting these clowns

Products used:
Jackets

Service
Value
Shipping
Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Hello BC., I am very sorry that we dropped the ball on your order, and I would love for the opportunity to get you back in the game! I have reached out to you through email, hoping we can resolve this matter. We look forward to your response! Best regards, Shane

Thumbnail of user charlotteg713
Virginia
1 review
0 helpful votes
  • Send Message
January 24th, 2024
Verified purchase

I needed something to add to a birthday gift for my son. He's a huge Baltimore Orioles fan and I got home tickets for opening day but needed a way to deliver them. Got a traditional O's hat and he absolutely loved it!

Reason I chose this business:

Best place to order sports merchandise

Thumbnail of user cscspeed1
Virginia
1 review
1 helpful vote
  • Send Message
January 7th, 2024

I placed an order on 12/12/23 and the shipping mentioned says 7 days. After checking my order on the 12/15, it is still held in processing status and the update shows that my item won't be delivered 12/29 which is outside of the 7 days my order is supposed to be delivered. I reached out to customer service and they were no help. They said it is too late to change the shipping method or cancel the order. I have ordered with Fanatics before with no issues but this was a horrible experience and I will not do business with this company again.

Products used:
I have not received my product yet

Service
Value
Shipping
Returns
Quality
Thumbnail of user rhondab890
Washington
1 review
0 helpful votes
  • Send Message
January 25th, 2024
Verified purchase

I always order my son Cowboys gear from here because the quality is good and the sales are affordable. Because of the quality of clothing, I will always order from here. I have even advised my family to go on the site and check it out.

Reason I chose this business:

The quality of clothing.

Thumbnail of user melissaw2140
Ohio
1 review
0 helpful votes
  • Send Message
January 24th, 2024
Verified purchase

Item was very nice. Fit well. Ordered medium initially and it was too small om my husband I get a refund on that one and reordered it in a size large and it fit perfectly. Refund was easy process and shipping of new size was quick.

Very helpful and easy process to exchange my item for the next larger size. Matched the price I originally paid and still got thr free shipping too. Sweet.

Reason I chose this business:

Selection and free shipping

Service
Thumbnail of user vincents870
New Jersey
1 review
0 helpful votes
  • Send Message
March 30th, 2024

Ordered for my grandson birthday paid extra for fast shipping item delayed I look like a jerk thanks

Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Hello Vincent, I am sincerely sorry to hear that your order was delayed and did not arrive in time for your grandson's birthday. This is not the experience we want for our fans, and we appreciate you bringing this to our attention. I have reached out to you by private message to better assist with making this right. I look forward to speaking with you. I hope your grandson still had a great birthday, regardless of the delay with his gift. Sincerely, Carey

Thumbnail of user maryc5518
Minnesota
1 review
0 helpful votes
  • Send Message
March 4th, 2024
Verified purchase

The quality of the material has decreased and, yet, we are charged!? I don't know how materials are described. Anyway of regaining that previous quality?

Reason I chose this business:

You sell collegiate products

Thumbnail of user danm2014
Illinois
1 review
0 helpful votes
  • Send Message
March 28th, 2024
Verified purchase

Decided to cancel my order when market price went up. Keep giving me the run around for a week and ultimately did not help me.

Thumbnail of user charlesa433
New York
4 reviews
0 helpful votes
  • Send Message
March 4th, 2024
Verified purchase
• Updated review

This time I bought rock&roll shirts and I'm not kidding I bought the Pink Floyd 1977 world tour because I was at this concert at the Garden in N.Y.C.Damn the memories of that concert that night.

Reason I chose this business:

Why? Do you know any better? I surely don’t.

All the best is here for the taking
January 24th, 2024
Verified purchase
• Previous review

There's no better way to shop. I mean consider the cost of gas and what's the going rate for 3rd party aggregators and those nasty people who just push and push for what?

Reason I chose this business:

I always shop all jerseys and team uniforms.

Thumbnail of user jamesb3430
Michigan
3 reviews
0 helpful votes
  • Send Message
February 5th, 2024

I ordered an XL hoodie from them. Upon delivery the hoodie they sent is a women's medium. I used their own size chart which is not correct. They also charge you $10 to return it. I shouldn't have to pay anything for something they falsely advertised.

Tip for consumers:
The sizing is wrong. XL is a women's medium. If it doesn't fit they charge you $10 to return it.

Service
Value
Shipping
Returns
Quality

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From the business

Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.

Business History

http://fanaticsinc.com/about/our_history/

Company Representative

Thumbnail of user erinf11
Nigel P.
Sr. Director of Fan Experience
Typically responds within 6 days
Our Mission: to consider the customer first in everything we do.

We believe strongly in doing the right thing and holding true to our mission of considering the customer first in everything we do. Because of this mission, Fanatics lives by a set of strong core values to assure excellence in our industry.

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