- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Fanatics has a rating of 2.5 stars from 3,911 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fanatics most frequently mention customer service, day shipping, and business days problems. Fanatics ranks 1st among Jersey sites.
This company responds to reviews on average within 6 days
Courtney | Fan Relations did a wonderful job taking care of me with my order and followed-up afterward, to ensure everything was received properly and the quality is what is expected from these expensive items. Please reward Courtney for excellence in customer service!
I ordered 2 of the VT Metallica shirts for my wife back in August. I was told 3 weeks in only one was ready and I asked them to ship it and they sent the request to do that. As of today both items are now on back order until mid October. What's the point of preordering them. Don't you know how many you can sell. You took my money and now I am without product. Shady!
I ordered an NFL shirt back in May 2022. After numerous shipping delays I cancelled my order since it's now August and the most recent ship date was the end of September. I found the exact same shirt on another reputable sports merchandise website for the same price and ordered it. It was shipped the same day I ordered! I had a similar experience with Fanatics when trying to order Super Bowl merchandise. At least I only wasted a couple of weeks waiting for merchandise that was never going to come. I will never attempt to do business with this "company" again.
Products used:
None because they never shipped
I decided to take advantage of some Black Friday Sales. I picked out the items and ordered them. After ordering I found out that Fanatics did NOT honor the sale prices advertised. I reached out to the company and got a couple of different answers. Even though I had photos of the advertised sales prices they would not honor the sales prices citing that some sizes were low in stock. I said I would like to return the order and they are charging me an additional $9.99. I will not be refunded for the shipping costs either. I wish I had read the reviews prior to ordering from them. Please tell everyone you know that this company has no desire to provide good customer service. I work in customer service and we are instructed to make sure all customers are happy if we make errors. This company couldn't care less about their customers satisfaction!
Bought jersey on draft day waited 3 months to get a jersey with screen printing. I paid over $100 for a Jersey I could have bought at the flea market. Should have ordered one on EBay ($115) that has sewn lettering and logos. Probably the last real Redskins Jersey I can get and its a dud. Poor products slow shipping. I check today and the same jersey is $59 I'm pissed. Punt don't don't buy from these guys
I ordered several items costing well over $100 for Christmas presents. One of the items did not fit so I returned it. I expected a full refund but was informed that I received a $2 refund instead. This is BS! I will NEVER use this site again. Buyer beware if you need to return something to this company.
Tip for consumers:
Make sure you do NOT want a refund. You will not receive all of your money back. I only received 10% of my money back.
Products used:
Jersey and ornament
Hello Sherry. We apologize for any inconvenience regarding your order. We do not offer free returns when using our pre-paid return label. However, as a courtesy on this return, we have issued a refund for your return fees. Please allow 2-7 business days for the refund to post back to your original form of payment. Sincerely, Karmen
No way of returning anything if you don't have an order number…. Can't speak with a live representative… connects you to a computer… spent hours with no results! I have ordered many times from Fanatics… but this is the last time!
Tip for consumers:
Run!!!
Products used:
Sweatshirt
Hello. We are truly sorry to hear about your experience with us. We would love a chance to make this right. We have emailed you a resolution. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, Shanick
This site is a scam. Please don't order from Fanatics. I placed an order several weeks ago and never received the merchandise, unable to send emails, no customer service number to reach someone. Invalid order number was given, order not found.
Tip for consumers:
That this is a scam site - fraud
Good Morning, Simone. I apologize for the inconvenience caused. Upon review of the information, this was placed on FanaticsEdge. This is not our site. I recommend that you contact your financial institution and let them know. Thank you for your patience, Maribell.
I ordered a limited medium eagles legend jersey and received a random xxl team shirt. Extremely frustrated, the jersey I ordered isn't even listed anymore. Was very excited to buy my first jersey in 15 years, only to be extremely let down. Hopefully they can reach out and make this right, because when my girlfriend called(she ordered it on her account) they told her the jersey was sold out(didn't say so on the site) even though when I ordered there was nothing to show that any sizes were sold out. I'm beyond frustrated
Tip for consumers:
Use a different site
Products used:
None
Hello Eric, we are happy to take care of this for you! We are terribly sorry that you were sent the wrong item. If you will email us at customerfirst@fanatics.com with your order number, we will be happy to look into and solve this as quickly as possible! We appreciate you reaching out to us and look forward to speaking with you soon! Thanks, David
Customer service reached out to me and indicated it will arrive today or tomorrows.
I will update my review afterwards. In the mean time I am sticking with below evaluation
Clueless customer service
Sunk $150, Never ever received my order. Already past due date.
Scam and Shameful company. I hope BBB shut them down ASAP
Go somewhere else... save your money
Tip for consumers:
Save your money ... don't use this scam company
Products used:
I orders to hoodies ... never received ... hence, never used
Wish I would have read reviews prior to ordering! I wanted an item for a Christmas gift, order in October since stock/products were going to be difficult to acquire this season. Read the company return policy stating returns accepted 365 days after order date! I did receive the item in a timely manner and product appeared to be nice quality. Gave the gift at Christmas, didn't fit. Initiated return online. Received a message that it was not eligible as returned window closed. Upon further investigation into return policy, manufacturer direct shipments have a 30 day return. Who knew? How do you order a gift, give the gift and return a gift in 30 days? I called customer service and was told exceptions are generally made at Christmas and watch my email for a return label. I received a form letter from Customer Service, Sorry... over 30 days... no returns accepted. This was not a $10 t-shirt! Buyer Beware if you are ordering a gift!
Tip for consumers:
Make sure to return immediately?!
Products used:
None
I ordered a t-shirt on Dec 6th for Christmas they said 5 to 7 days
Here it is the 17th and now there saying Jan 16. And they cant give me my money back into I get it and return it. Because it was processed but not shipped
Hello Erin,
Thank you for reaching out. I am reaching out to you in regard to your Site Jabber review. I do apologize for the inconvenience.
I have escalated your request to cancel your order to our order management team. I am not going to make any promises or guarantees that we will be able to cancel your order. You will be notified via email if we are able to cancel your order.
If I have not resolved this matter to your satisfaction, please let me know how I can be of further assistance.
David | Fan Relations
Fanatics | https://www.fanatics.com
Ordered a shirt on 1/2/20, received shipment notification on 1/3/20 and tracking number. It is now 1/15/20 and my package is still sitting at Fanatics. The tracking shows only a label was created, then hasn't moved since. They were quick to charge my card though. They offered no explanation, nor a remedy to the issue. Do not buy from Fanatics.
Tip for consumers:
But from somewhere else even if it means paying more.
Products used:
None, because they didn’t ship my item.
Hello Jodi, thank you for your feedback! I am very sorry that the package was not received. Our number one concern is customer satisfaction. Upon review, the package was shipped on 1/3/2020. Unfortunately, when the label was created it may have either been damaged or wasn't scanned in at the sorting facility with the shipping carrier. However, you were refunded back to the method of payment. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Absolutely abhorrent customer service. I tried to purchase 2 items. Their coupon they advertise didn't work. I had 2 other codes for 20% off each order. Tried those, the codes I won and should be able to use didn't work. I went on the live chat where each exchange left me sitting 2-7 minutes between exchange. I had to send question marks and ask if they were there before getting a response. Offered free ship and coupon for next order. I can't get 3 coupons that are verified to work, how would I trust that will? 45 mins of my life wasted. I will never order from this organization. Horrendous.
Products used:
Didn’t place
Do not buy on their site. Do not buy on their site. Do not! I was trying to buy an Ohio State solar light for my mom. Shipping was more than the item. They advertised free shipping for purchases of $24. I thought since they had free shipping, that I'd buy a couple things. Finally, added the coupon and it now says that the solar light is an oversized item. LOL. The site is garbage. They are literally trying to steal money.
Tip for consumers:
Do not buy there.
Products used:
I wanted to buy a solar light. Their site makes it impossible.
We received an order of 6 items. I washed all screen printed shirts together after one wearing. One shirt began to peel so I immediately contacted Fanatics for a refund. I was told I would only receive a 50% refund because I do not have the original tags. The screen print is of poor quality. I believe Fanatics should stand behind the products they sell.
Hello Linda, thank you for your feedback! I am very sorry that the shirts were defective. Our number one concern is customer satisfaction. As an exception, the item can be returned for a refund. I have waived the return label fee. You can drop the items off at any local post office. Please allow 10 business days for our warehouse to receive your return. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I recently had a custom Packers t-shirt made and the miss spelled my name. Called customer service and because it's a custom shirt and their mess up they won't fix it. I mean how do you miss spell Bright really. I have always wanted a shirt made this way now I'm stuck with one that isn't even right. All I got from customer service was it's custom order nothing we can do.
Hello Karen, thank you for your feedback! I am very sorry that the shirt was incorrectly sent to you. Our number one concern is customer satisfaction. I have requested to have a new shirt shipped to you with the correct spelling. Once the label has been created and shipped, you will receive a separate shipping confirmation email. Once again, I apologize for the frustration this may have caused you. Sincerely, Julian
This company takes money, does not ship merchandise. Customer service is no help at all. There is not even an attempt to help customers. Filed dispute on credit card. Save your money and buy anywhere else.
Products used:
None
Hello Ted, Thank you for reaching out. We are terribly sorry for the inconvenience. We have passed your experience along to the appropriate department, and it is being looked into. We wanted to reach out to you and apologize immensely for the troubles you have encountered. Please feel free to reach out to us if we can help you further in any way. Thanks, David
Paid for shipping, delayed twice and hasn't even been shipped, won't get item for over a month. Spoke with rep and they offered to give me a 30% discount on my next order... their promotion on the entire site is 30% off your order. Rep tried to game me and had no other solution. Unbelievably poor experience.
Hello Shawn, thank you for your feedback! I am very sorry that the item Was delayed. Our number one concern is customer satisfaction. The order was revised to ship on 12/10/2020. You wil receive a shipping confirmation email. Once again, I apologize for Frustration this may have caused you Sincerely, Julian
Will never in my life order from this company again they take your money and God knows when you will receive your order if you ever do... according to there website it's on its way to other side of the United States! Stay away
Ordered a rather expensive gift for Christmas first of December 2018. On 12/18 email from Fanatics said delay in shipping and all online inquiries said shipping pending. Customer service unable to explain reason for delay and had no information at all about the order.
Tip for consumers:
Beware of purchasing from this site
Products used:
Item has not arrived in time for Christmas as promised
Hello Peggy, thank you for your feedback! I am very sorry that the package didn't ship as expected. Our number one concern is customer satisfaction. Upon review, the package was supposed to be shipped by 12/13/2018 from the manufacturer. On the 12/16/2018 an attempt to reach out to the manufacturer was made to verify date the package would be shipped. During the time it was determined that the package was shipped out on 12/23/2018. However, the package was not picked up by FedEx until 12/24/2018. The manufacturer upgraded the shipping from ground shipping to next business day shipping. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I want to thank Ruth for making a difficult situation easy. She also followed up to make sure I was informed of the arrival date of the replaced damaged item. You are blessed to have her working for you. Thank you.
I ordered 2 jerseys from here for an event for my husbands work. Paid extra for expedited shipping and here it is, 8 days later and no jerseys! Fanatics sucks and they need to take the 4 day shipping off their website because it's false advertising! Will never order from here again and definitely would not recommend them! If I could give them 0 stars, I would!
Tip for consumers:
If you're going to order from here and need it on a timely basis, order a couple weeks ahead
Products used:
None
Money went through, got a confirmation email with the correct jersey info & an order number for tracking purposes. This tracking number does not work anywhere. I went to the Fanatics chat - they "could not find any order with this number". Next they go to confirm using a phone number & email address "Sorry, I could not find any order with phone number (...) and email (...)" despite that information being in the confirmation emails that went to my email address.
I am now worried that I just paid for a jersey that I will never receive.
I do not recommend buying from Fanatics, if you are into giving away money and getting nothing in return, please just send me your money instead.
I obviously should have read these reviews first
* Fanatics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello J Cole, Thank you for taking time out of your busy day to provide us with feedback. We do apologize for any inconvenience that this may have caused you. This is not the experience that we want for our Fans. I am happy to help and would love a chance to make this right. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, Sam
Never ORDER for this company. I ordered a custom jersey and when it arrived today I noticed the stitching was bunched and crooked. I called customer service and got the run around... they put in a ticket and someone will contact me and maybe they'll decide to refund it. What! I want a replacement. I asked to speak to a manager and got the same story. There is NO customer service and this is one of the worst customer experiences ever. They didn't even try to get a quick response from their vendor. Apparently Fanatics has their customer jerseys done by Majestic who has zero quality control. Now I have to sit around waiting to be contacted - guess my son won't get this for Christmas!
Jim, we apologize sincerely for the inconvenience of your item being defective. The item that was ordered was a manufacturer direct item and the items are manufactured within a separate fulfillment center. We do have to allow the 3-5 day time frame for the manufacturer to look into this and provide you with the information needed via email. Again, we apologize for this inconvenience. Sincerely, Julia.
I purchased and item on 10/19/22 and I waited until today, 10/28/22 to check on it. I was told it was delayed, but no one bothered to let me know this. I just chatted with their customer service and I requested a refund. They of course told me that someone would contact me within 72 hours about this. I get the feeling i won't ever get my money back, but it is a lesson learned. I have stupidly shopped here multiple time and have always had something happen that left a sour taste in my mouth. I will never shop here again. Avoid them at all costs
I received a MLB jersey with no tags attached and the letters of the player's name were not lined up at all. I contacted the customer's service two times, but never came back to me with a solution. They just said that my request had been escalated... and that's it... So I had to keep poor quality jersey of more than 300$.
they just said that my request had been escalated, but they never came back to me with any additional information...
Gain trust and grow your business with customer reviews.
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
http://fanaticsinc.com/about/our_history/
Hello Anthony. Thank you so much for your feedback! We are sorry that the jersey was not as you expected. We do have several different jerseys available on the site and the "Game" jersey is screen printed. We do have other options if you are interested and in case you would like to return the item we have waived the return fee. If you need any additional assistance, please email us at customerfirst@fanatics.com. Thanks, Cayla