Fanatics

Ordered a FI polo which arrived ok but was of very poor quality and soiled instead of looking white it looked grey like it had been stored somewhere dusty. Returned it after paying a fee and recd a no reply email saying item received and that I should receive refund in 10 days … 2 months later and still waiting. No customer services contact details available and my Credit card company now dealing with it!
This company should be blacklisted going by my experience and other reviews on this website
Tk

I have placed multiple orders on different sites and they never go through. Show as "refunded." No email notification, nothing. I am paying full price and buying directly from my university online shop.

Order shirts on sun. Chose 3 day shipping, product will not arrive till monday 8 days later. They us FedEx which isn't the best in delivering in my experience. My order is sitting at FedEx distribution center 15 min from me, will be there for 2 days waiting for postal to pickup for delivery. This is third time we ordered and always had a problem. But it seems fanatics is contract to handle sports gear for NFL. Will return order soon as it arrives, then I get to start that headache.

I've ordered more than $1,000 worth of Atlanta Braves merchandise from them this season. While 1/4 of the items I ordered were mis-sized and needed to be returned for a different size - which is frustrating - their customer service department has been super professional and helpful each time. They've emailed me return labels to avoid shipping fees on items that were too large or too small for the size. So, while I have had some questions about the quality of a couple items (usually in terms of size not matching the tag), I've been very impressed with their willingness to take care of the customer and get us the corrected sizes, or (in one case) they took my complaint about a shirt's quality and said they'd had other complaints and would soon stop ordering from that supplier, so feedback does work :)

I called your customer service line and got connected with Miss Paris who helped me find the tracking number for Order #: 107-4262-2691. She was very friendly and very helpful and now that I know where my item is, I'm a happy guy! Thank you!

Chat online is never available, even during working hours. Phone service just tells you worthless stuff without giving you a human being to talk to. It's their fault that the fitted hat is bigger than it should be. I'll never order anything from them again.

I didn't receive my Tennessee Titans Hawaiian shirt and they won't refund me or even give me in store credit because it is past their 90 day policy. Sorry but due to covid and Christmas I just suspected slow delivery. Wow did I get screwed.

Ordered two packages on 11/30. Neither arrived via fedex. Called to request a replacement and they could only process one because the second items was still in delivery exception status. They then charged me $8 for expedited shipping. No mention of this by customer service representative when offering to reship. Even with "expedited shipping" will not arrive until after Christmas.

Had to call back a second day to get charge reversed and arrange for the second item to reship. Call center staff were friendly but call quality poor (offshore call center). Confusing phone tree and not helpful

Ordered on 12/8/19 --- paid for in full on 12/9 --- shipped on 12/10 (LOL)

Money paid.

12/26 --- No product delivered. (I would add a photo, but there is nothing to take a picture of)

No customer service.

If you want elevator music from hell call *******397 for the runaround.

PS: Chat line not working, either.

Merry Effing Christmas from your Friends at Fanatics!

LOL

Horrible customer service kept sending me same EMAIL over and over none of which made any sense. Nothing about my order just kept blaming it on another department... 3 day mail BS also says if you don't get in 3 days it's free... well it's been 10 days. They are liars...

My wife got the same treatment as many others have had with these super bowl 50 items. Shirts were sent way later than their advertising promised. Shirts will arrive AFTER the game. No explanation other than their "apologies". How about you apologize with a refund or an incentive for us that actually indicates you somewhat care about lousy customer service and false advertising...

Stay away! I bought and received team house shoes that cost over $40.00. After less than 4 months of normal wear, the right side on the right shoe became completely unraveled and unwearable. Customer service stated that because it was past 60 days, there was nothing that they could do, not even a partial refund. Bogus!

Place my order on 6/12/17 for 11 items. Why they shipped all separately is unknown to me. It's 6/22/17 and have only received 5 items thus far. A few of the items don't expect to arrive until 6/27. I was better going to $#*!s or ordering elsewhere. NEVER again will I waste my time and $$$ with fanatics.

They don't provide any shipping options, but ship everything FedEx. They don't tell you it's a 10-day shipping process (since when is FedEx so slow?). I ordered gear for a graduation party that was a week away, expecting delivery within a few days. Their online tracking system is not helpful, and their chat and phone customer service functions are designed to continuously kick you out so you have to start over and never get anywhere. I discovered that returns work the same way -- good luck getting satisfaction from this customer-unfriendly organization!

Placed my order on 10/12, with the statement "will ship on or before 11/7" it is now 11/13, and still no tracking number. The offered to give me 15% refund off my next order(why on this earth would u think i will order again after this debacle? Laughable)

Thier warehouse emails me and says " we dont know when your order is shipping" totally unacceptable. Had i not bought a nike ELITE jersey($230 value) with a gift card, id be demanding my money back. $#*! This site. Stay far away from it. Hell will freeze over before i get my item. Thier a- BBB rating is a joke

This company has horrible service... I am going back to Zappos or Amazon you may pay more but it shows up fast... been waiting over a week for package, when it arrive no packing slip and missing one item, the website shows one tracking number, had to call ans wait then the Customer service rep said it was shipped separately, but they never told me that, nor does the website... Not worth the hassle Amazon has spoiled us all

I have ordered from Fanatics before and there were no issues then and I had no issues now. Ordered a jersey on Wednesday and it came that next Tuesday aka 5-7 business days. Seems that people expect their order to be shipped right on the dot especially after the World Series where there is a more than usual amount of orders. Also seems like people can't read and confuse 1 day processing with 1 day shipping like $5.99 for overnight shipping is remotely reasonable. Not too sure what all the negative reviews are about, Fanatics offers authentic products at a reasonable price. I'll be looking at them anytime I need something else.

I can find all the latest gear and accessories for my favorite teams it's the best experience also there's always special deals!

Spoke with Aretha over an order. I had trouble understanding the charges. She let me talk. Then she carefully explained the issues, made some changes, and solved my issues. Kudos for being so kind at a difficult job

Go to order a very basic tee for hockey playoffs, pay for next day shipping, turns out they can't ship it until after game one as they print in them house- making my next day shipping I paid for into 5 day processing + shipping.

Customer service swore it was on the page. No indicator that this was made to order is on the page, just one small fine print line saying "order ships within 4 business days" buried in the text. Still haven't even received an email confirmation of my order days later (my credit card has already been charged of course) so I can't even enter my order ID on this page. Order your gear from literally anywhere else you can.

Wish I had read some reviews before ordering a Final Four t-shirt. Wanted it for an alum as a surprise gift to wear for the game Saturday. Ordered on Thurs. And paid for next day by noon shipping. No shipping email as of 10:00 am PDT so I did an online chat and was told they had a pre-set ship date of today, the day before the event. I could have paid $5 more for Saturday delivery and agent told me they don't deliver on Saturdays. Seems a bit slimy. Use caution with this site. Read the review of the Atlanta Braves fan that wanted a jersey for opening day. Feel for ya' Justin. How can they continue to respond with "customer satisfaction is our number one concern" and have less than 2 stars from over 1150 reviews?

I ordered a custom MLB jersey which was supposed to have "heat-sealed name and number on back of jersey" with white lettering. The jersey I received had grey, janky-looking stitched-on lettering. The fabric was puckered around the lettering. Absolute nonsense. Their customer service is always over-loaded. They did accept the return and waive the return shipping even though "customized items are final sale and cannot be cancelled, changed, returned or refunded after order has been placed."

I purchased several items and most of them came with no delay. However, there was one order that never made it. It was 5 days overdue and my email kept saying it was already delivered on May 13th. Well, luckily for me Customer Service transferred me to Shakira. She was wonderful - went through all of my orders with me to confirm what had already arrived and what was still outstanding. She was patient, knowledgeable and very efficient. She also had a sense of humor which helps in situations like these. She contacted the warehouse and followed up with me in a short amount of time. If more companies provided such excellent service with representatives like Shakira, there would be less problems overall. I hope she gets a raise out of this! Thank you again Shakira for being the caring person that you are. -m-