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Fanatics has a rating of 2.5 stars from 3,911 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fanatics most frequently mention customer service, day shipping, and business days problems. Fanatics ranks 1st among Jersey sites.
This company responds to reviews on average within 6 days
Courtney | Fan Relations did a wonderful job taking care of me with my order and followed-up afterward, to ensure everything was received properly and the quality is what is expected from these expensive items. Please reward Courtney for excellence in customer service!
I ordered 2 of the VT Metallica shirts for my wife back in August. I was told 3 weeks in only one was ready and I asked them to ship it and they sent the request to do that. As of today both items are now on back order until mid October. What's the point of preordering them. Don't you know how many you can sell. You took my money and now I am without product. Shady!
Order supposed shipped in Nov/17. Never arrived. Item not even sent despite being told repeatedly that it will arrive before Christmas. I am now waiting for my refund. Not very confident that I will receive it as promised. In which case, I will have to file a dispute with the credit card company. Based on the reviews here, I am just one of many who had the same bad experience. This is the worst shopping experience I had. Very disappointed.
Took the tags off and pre-washed cold and dried low. Shrank badly, making the zipper look like a snake, and having a big bulge when zipped up. Would not allow returns. Look above pouch on picture supplied.
Tip for consumers:
Don't buy from fanatics.com. Total rip-off if a defective item is shipped and you don't notice it immediately. For example, if a seam comes out during its first washing, it is considered used and you cannot return it.
Products used:
Claim they do refunds, but not if it shows up defective after tags are removed. Claims it's used if it has been washed, even though not worn. Product: Stanford zippered sweatshirt.
Good morning, Zyn. We are truly sorry for the inconvenience caused. We would love to look into this issue further. Please send us an email at customerfirst@fanatics.com with the order details. We look forward to speaking with you. Thank you, Maribell
My first complaint was a couple of years ago, when I paid for advance delivery guaranteed before the day... no major weather... no notice in a delay. I ordered for my mom and she didn't receive it before the game. I contacted them part and they replied... this will be the on and only time they would refund my urgent shipping (are you effing kidding me) I should of known. Returning one item is a cost of 9.99. I am dead set and will never order from them again.
We apologize for any inconvenience regarding your order. As a one time only courtesy we have waived the return fees on this order. Please be advised that the return fees have been waived on our end but will still show on the return label as we do not have a way to remove that information. The return label is pre-paid. You will not be charged to use it and we will not deduct the return fee from your refund. We also want to let you know you are not required to use our pre-paid return label to return your items. Sincerely, Karmen
I ordered items and multiple packages came in with an empty box. I filed a ticket regarding this on 10/12/2020 and was told that it will be finished reviewing within 3 to 5 business days. I wanted to return the items that I actually received but when I try to login my account is locked. The customer service refuses to unlock my account as well as continuously put me on hold and tell me that there's nothing they could do. The ticket is still not resolved and they just say it's under review.
I paid for an item a month ago and still have never received my item. Watch the generated response below from them will say sorry please contact us. I tried many times and there is no way to contact accept for generated responses. They STEAL your money. Yes I am calling this company thieves. They are who they are. Highly recommended to NOT EVER buy from fanatics.
Tip for consumers:
Do not use fanatics for anything, they are a scam company no better than the scam artist that steal your money from countries like India or Africa. Same mind set and type of people.
Products used:
None they never shipped my item
Good Morning, Charles. I am truly sorry for any confusion caused. Upon review of your order, I can confirm a special event item was purchased that has a scheduled shipping date of November 1st. Once shipped, you will receive an email confirmation including the tracking details. This information was provided in the items description and at checkout. For further assistance, please reach out to us. Thank you, Maribell
You know it's bad when Fanatics "manages" their Google reviews to only have positive reviews all written the same way! My experience trying to get the perfect gift ended up as a nightmare on this site and their third party customer service. I got different stories from customer service and met with dead ends when trying to reach a resolution. I've never been treated so rudely by customer service over a promo code on their website. I've got screen shots and a call recording of all the dishonesty they pulled over a lousy $8.00. Fanatics has lost me and everyone I know as a customer.
We truly apologize for the experience have had, Julie. We have reviewed your order and processed a refund for the discount. We hope this helps! Thanks, Chastity
I ordered some Texas Rangers pants for my wife on April 5th. I was charged that same day and still have not received my order. Tried to search my order status and the site gives me an error message. This definately feels like a scam and I am reporting the purchase to my bank. What a rip off! Wish I could give 0 out of 5 stars.
Hello Kyle. Thank you for your feedback. We are very sorry about the issues regarding your order. If you will send us a private message with your shipping address, email used to place the order and the order number if you have it, we would love to look into this for you! Please don't hesitate to let us know if we can help you further!. Sincerely, Chelsea/Fanatics
Longtime customer just lost. Placed an order in Mid-September. Returned the items I didn't want still in their wrapping. Items were returned on 9/30/15. It has been almost 1 month and the return has yet to be completed and proper credit returned to my credit card. Completely unprofessional. Continuous non-consistent responses from their customer service. Throw a $10.00 credit thinking it is going to satisfy the issue?!?! Not even 10% of my total return. Goodbye FANATICS! Easier places to do business with.
Hello Chip,
Thank you for your feedback. We apologize for the inconvenience you experienced regarding your return. Upon review of your order, we do show you were refunded in full for this order on October 20,2015 and will send you a separate email with the confirmation number that you can present to your financial institution to locate the funds.
We value your business and would love the opportunity to make this up to you. We have added an additional Fan Cash credit to your account that can be used towards a future purchase with us. Simply login and you will see this credit available for your use immediately.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E.
Senior Fan Advocate
I've been battling for 4 months trying to get a refund for an item I never received. I was advised by a customer support member to "just wait" and now I'm outside their 45 day window for requesting a refund. I requested a refund months ago and was denied that right and am considering taking legal action as this violates the Consumer Rights Act of 2015. Horribly upset that I wasted so much time and money. Never order from these scam artists!
Hello Ellie,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced regarding your most recent order with us.
Upon review of the order we do show you requested a refund but were never issued one. At this time we have processed a full refund for the lost package back to your original form of payment. Please allow 2-10 business days for this money to reflect back in your bank account.
We value your business and look forward to the opportunity to serve you again soon.
Sincerely,
Lauren E
Senior Fan Advocate
Ordered my grandson two items for Christmas but only received one. According to FedEx they never received the second package. Fanatics says it's exceeded thirty days from shipment day so I'm out of luck for replacement. They don't care that FedEx never received the package, it's over 30 days since their imaginary ship date. Lousy customer service. Will never do business with them again.
Hello Margaret. Thanks for your feedback. We are very sorry about your package. Due to a system error, your package containing the Mens Golden State Warriors Stephen Curry adidas Royal Blue Replica Road Jersey, was never shipped. We have now issued a replacement for the item with 2 business day shipping. We have also given you some store credit to use on a future purchase, if you wish. Please let us know if we can be of further assistance. Sincerely, Karmen, Senior Fan Advocate
Placed an order (2 weeks ago!) and the next day there was an email with shipping information. When I click on it to go to FedEx site, there is a "shipping exception". The label is nor readable it says. New shipping info was sent to FedEx, but they have no trail of any package being shipped. This company took my money, pretended to ship my order, and now I cant get through to them to try and locate my order! They sure are quick to take your money and from there could care less what happens to you. How is this company in business with all these bad reviews? 1st and last time I will ever order from Fanatics. Wish I did more research on this company before I was Taken advantage of. Now I am out the money and have no order... been 2 weeks! Unless the person delivering my order is walking from Florida across the country, nothing should take this long!
Hello Ian. Thank you for your feedback!
I am very sorry that the package barcode was unreadable. Unfortunately, I haven't received an email from FedEx to track down the last shipment. However, I have reshipped the package to you with next business day shipping at no additional cost to you. Once the label has been created, you will receive a separate shipping confirmation email. Once again, I apologize for any frustration this may have caused you.
Sincerely,
Julian
There was a problem with my order and at first I was put off by having to wait a week to hear back from someone via email. However, they solved my problem without any hassle and made it all work out in the end. I will use them for future orders.
Super disappointed!
I have ordered from fanatics for years, spent thousands of dollars. This year I ordered my son a customized jersey that ended up costing $169.00. The jersey arrived the day before Christmas and his name was spelled wrong. I immediately called customer service because I was freaking out and thought theres no way I spelled the name wrong. They swear I did. So I thought ok everybody makes mistakes, so if I did lets just get it fixed. They refuse to fix it even if I pay. To say Im disappointed is an understatement. Not only that but the material was thin and the red lettering looks cheap. I will not order anything from them again. This Christmas alone I ordered at least $400 of other things. No customer loyalty.
Hello Laura, thank you for your feedback. We are so sorry that you are unhappy with the item you received. On review, we do see that the name entered at checkout is "HOLLDAY". We understand you feel that this happened on our end, but we assure you our system will only create the item using the information entered by the purchaser at the time the order is placed, it is not altered in any way on our end. We understand how frustrating this can be, and as a one-time courtesy we have processed a refund of 20% of the order value back to the original method of payment. We understand you would like to return and replace the item, but we are unable to accept customized items back. Please accept our sincerest apologies. Please let us know if there is anything else we can do for you and we would be happy to help. Sincerely, Sarah
Two months ago I ordered a jersey, and twice had the wrong one shipped to me. It's taken me weeks to fight to get my money back after dealing with over 7 different people via the online chat. I am from Canada which made it especially difficult and long to return the wrong products. I definitely would not recommend using this site to anyone.
Hello Brianne, we are terribly sorry for the inconvenience this has caused you. The order number you provided does not locate an order. Please make sure you are not missing any numbers. I will like to look into this to get this issue resolved. Thank you, Brandon.
This is without a doubt the worst customer service I have ever encountered. In fact, in 56 years I have never written a negative review until now. I have spent hours on the phone about a simple exchange and now, almost a month later, it still hasn't been solved. No one seems to have any authority to fix ever the most simple problem. They are rude and frustrating beyond comprehension. I will never order anything from them again. In this day and age when solid companies are struggling for business, it amazes me that one with attitudes and service this poor is still around.
Hello Johan, thank you for your feedback! I am very sorry about your experience. Our number one concern is customer satisfaction. Could you please private message us, I was unable to locate the order with that information that was provided? Sincerely, Julian
I've actually been shopping on this site for sometime now. Here and there. Face mask. My only complaint was the delivery wait. However I purchased a sweatshirt dress 60 dollars not worth it so I looked into returning it. You want to charge me to give me my money back? Not for shipping but $9.99 fee for refunding my money period. Decided to keep it. After reading the reviews happy to have received something for my money. Won't buy from you again.
Tip for consumers:
They charge you to give you a refund
Products used:
Sweatshirt dress
Fanisha, I am so sorry, we really dropped the ball on this. We would love a chance to make this right. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, David
So disappointed in the Sixers womens v-neck t shirt. This was for my crazy Maxey loving Mom and it's such poor quality I'm embarrassed to give it to her!. Streaky printing, dull and wreaks of vinegar even though they say it comes out after the first wash. I don't want to give her a low quality, smelly shirt.
Tip for consumers:
Check online reviews from other sites first!
Order a jersey for my nephew over two weeks ago, and it still hasn't delivered. All I get is excuses from customer service, its FedEx fault not ours. My guess is they didn't ship it when they were supposed to because I can't even get the information to pull up online.
Hello Thomas, thank you for your feedback! I am very sorry that you haven't received your package at this time. Our number one concern is customer satisfaction. The package was shipped on 11/6/2019. It was supposed to be delivered by 11/15/2019. Once the package leaves our facility, it then in control of the carrier to finalized the delivery of the package. I am unsure of any diverse challenges it may have experience on the route to your location. Per the tracking the package is scheduled to be delivered on 11/18/2019. I have emailed the tracking information to you. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I should have read the reviews before going with this company. I am not surprised they have not gone out of business but time will tell. I ordered 3 items: hat, sweatshirt and t shirt on 12/15. I received the hat but I called fed ex about the other 2 items and they said they would be delivering 1 item on 12/26 and the other one has not even left the fanatics warehouse! It's just sitting there- it was ordered 10 days ago! I'm never ordering from these guys and will stick with Amazon even if they don't have exactly what I want.
Hello Dee. Thanks for your feedback. We are very sorry that a system error prevented the shipping of the Mens Red Pennsylvania Quakers Arch Over Logo T-Shirt. After further review, I see that we have replaced the wrong item, and are sending you another hoodie as well. We have now replaced with the correct item and waived all return fees so you can return one of the hoodies. We have also given you some store credit, in hopes that you will order with us again. Sincerely, Karmen
Shipped to wrong address and wont ship again unless i reorder, over two weeks after mothers day. No offers to make it right, no offers of future discounts or promotions for my inconvenience. As a retail business owner I find this lack of actual customer service appalling. I wont be back
Hello Brett, thank you for your feedback! I am very sorry that the package is being returned to sender. Our number one concern is customer satisfaction. Unfortunately, when the carrier is unable to make the delivery they have to send it back to our fulfillment center. Because the system would've automatically refunded you the funds on the order once received, the advocates are unable to reissue the package back to the customer or update the address. It can take up to 10 business days to receive and process the return for a refund. You will receive a confirmation email. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian.
This company recently took over the gear store for Blizzard Ent. And they suck. I placed an order for a Lilith statue last year for pre order only to be told right before shipping the item was no longer available. And then when I complain there is no record of me ever having placed the order at all. Are you kidding me? Then I try for 3 days to log into the account and my password no longer works. Try to do the password reset and still have not received an email from them for the password reset. Any attempt to use the chat option for customer service leads to a huge loop of automated bs ending on sorry busy please try again. This is the worst company ever why Blizzard sold the store to them I'll never know but I'll never spend another cent with them.
Tip for consumers:
Don’t buy from them
As a customer for over 7 years, I've always enjoyed shopping on this site-until the last year. For some reason, the last three times i've used them it's been awful. From getting the wrong items, to returning items, and sending emails that have been ignored. I don't know if they were sold to someone else in the last year-but things have changed and i will not shop local for all my needs.
Hi Jeff, we do appreciate you letting us know about you past three experiences with us. We will be more than happy to make things right with you. We do see that you provided us with an order number, we ask that you please let us know what this issue is so that we may resolve this matter for you. We look forward to your response. Thanks, Whitney P.
Received a tmobile credit only to find the prices and shipping were SKY HIGH! I looked on eBay after my purchase, and would have saved a couple bucks buying on ebay! Shame on you fanatics! Won't ever do businesses with your company again.
Hello Russ. We are sorry that you are not satisfied with your recent purchase. We change charges on our site from time to time for various reasons. For example, sometimes it is because the cost to us increases. We apologize sincerely for any inconvenience this causes. Thanks, Cayla J.
Fanatics.com intentionally makes it hard to reach them. If you do and have an issue with your order, you will learn that they send through FedEx only to connect it with USPS which then becomes a black hole for them. Just use Amazon.
Hello Richard, we are terribly sorry to hear about your negative experience! We have reviewed your order and would like to further assist. Please send us a message so we have provide a resolution. Thanks, Chastity
Ive purchased here multiple times and its always the same. This is the third time my order wont arrive on time. Even though I paid for expedited shipping to ensure it would arrive before Christmas.
Now its scheduled to arrive after.
Total waste of my time. And all they can say is we apologize for the inconvenience, but we can issue a refund for the additional shipping cost
Worthless! Thats not the point! I paid extra to ensure it would arrive at a set date!
Last time I ever purchase from them.
Ive learned my lesson. Dont shop here unless you like disappointment!
Id give them 0 stars if it were an option.
Hello Joel, thank you for your feedback. We are so sorry that we failed to meet your expectations! We see that the package was shipped with a slower shipping method, and we assure you that this was not intentional. We are truly sorry. As a courtesy we have refunded your shipping costs as well as a percentage of the remaining value of the item back to your original method of payment. We understand this won't do anything to get the item to you sooner, but we are hopeful it will ease the frustration of this issue a little. Please let us know if there is anything else we can do to assist you and we would be happy to help. We value your business and hope you will give us another opportunity in the future. Sincerely, Sarah
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Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
http://fanaticsinc.com/about/our_history/
Hello Cecilia, thank you for your feedback! I am terribly sorry that the item never arrived for your nephew birthday. It is never our intent to wait so long to resolve a customer issue. The way it should've been handle was to have it reshipped and possible even overnighted to you. I do see that we were able to refund you for the lost package. In the future, if you ever wish to shop with us, please send an email to customerfirst@fanatics.com so we can place the order for you over the phone. I would like to offer you a percentage off your next order and upgrade the shipping. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian