Fanatics

I ordered an overpriced sweatshirt from this site. Initially, the site said i'd receive my order a lot sooner, then after paying it was going to take over a month to process and ship the order. Fanatics proceeded to email me non-stop, despite multiple attempts to unsubscribe. I'm afraid to block them as junk before receiving my order. Their processing and shipping is extremely slow. I wish I had ordered from a different company.

Purchased jersey with express delivery. It arrived late while I was outta town. Unable to give it to my son for the game. Impossible to find a Kyrie Irvin jersey in Charlotte, NC. Then I was charged to return it. Very sad!

Fanatics does not cater to female fans. They dont have many options for jerseys. And their shirts are cheaply made.
The only positive thing I can say, is that their customer service people really try to help. They've tried to help me find jerseys to no avail. I hope that Fanatics becomes more female friendly instead of just making unisex jerseys and shirts. Those do nothing to our bodies. They are chunky and more made to fit men.
They dont realize or dont care that there are female fans who want to wear their favorite team's jerseys, shirts, hats and jackets. But hey, if you are a female fan and want to sport your team's clothes they have options for bathing suits and panties. Good luck ladies! Hopefully you can find your favorite player's jersey somewhere. Just not at Fanatics

Purchased items from here before, items have been good quality. I am upset about paying an additional fee for 2 day shipping and not have the item delivered as promised. When I called customer service they had some girl that was trying to prove herself rather than actually hear the customers concern. I would not advise paying an additional fee for "2 day delivery". Still waiting on an item.

"Hey, here is a really cool winter hat for 25$." Sweet, let me put my information in. "Oh, you live in Canada, well there is a 5 to 10 business days shipping fees which is 16.99." Can I just use normal snail mail and not pay so much, I found the same hat on another website and it was 16.99 for 2 business days. "Sorry, it's mandatory. As well, it will be 15.24 for customs and fees." What? How do you guys pay 15.24 on a 25 dollar hat? That's an outrageous percentage and I will be paying customs on it when I receive it here in Canada, and it won't be more than 15%. "No, sorry, that's how we gouge you, I mean, that's the way business is done here. So, that will be 57.23. How would you like to pay?"

Jasmine helped me get the info I requested regarding my return and a credit adjustment plus tax on another item. She followed up quickly and was able to understand why I was calling. I was looking to find out if all my refund(s) was processed since no follow up emails has been received by me.
Just wanted to say good job!

My order shows shipped but if you go to the UPS Shipping lookup only a label has been made! There are scammers! I counted on this site for a present! They sell on Amazon and I ordered one shirt on there first and it was the size of a child instead of adult. Amazon told me to keep it and refunded me! I don't like the team so it did me no good especially since I don't have a child either. It was for an adult friend. I thought going through them directly would help. Their live help online is not live! Keeps telling me this order number and my email doesn't exist yet I have an email from them stating the order number! I will fight them tooth and nail to get my money back! They are a rip-off, don't buy from them! Look at my pics, says it was shipped on 7/17/23. Then it states it was shipped by UPS Innovations. Then the last picture shows you that UPS innovations is not even a a good way of shipping.

I spend somewhere between $600- $800 a year with you all. My last order was about $158 that was my first of this new sports season. I ordered a customized shirt and it was spelled wrong when I got it. They said my fault but I think I'd know how to spell my sons name. Last penny you'll get from me.

Ordered a jersey on 12/16 with guaranteed delivery by 12/20. It is 12/29 today and shipment email says 1/4... absolute joke. ZERO customer service. There is no customer service email (huge red flag), the chat bot never has a live representative and calling in says 20-60min wait. I tried waiting and after two hours, no one answered. Company is a colossal joke. Glad the founder/CEO is a multi-billionaire, clearly puts no money into making it a functioning organization.

I ordered a jersey for attending a Thursday night NFL game (Miami v Baltimore), paid extra for 1 day delivery, 1 wk later, no jersey. LaserShip, the local delivery company, had the Jersey for 4 days and failed to deliver it. Their ratings are extremely low for late deliveries. Why does Fanatics continue using this service? Poor management. Game Day Bust!

I ordered a item and was told it would deliver by 10/21/20
It has been delayed everyday with no reason
To top it off there is no direct way other than robot chat to voice my concerns and get answers the robot chat gives you nothing.
It's there anyway to contact them directly to obtain correct information?
Very frustrated and disappointed

My son received a gift card and every single time we have placed an order, it has been cancelled. "Customer service" says there is a block on the address, so we attempted to ship to an alternate address where the same thing happened. Zero interest from fanatics to deal with the issue or explain what is going on.

I was going to buy a Brady jersey but decided to be a little unique and opt for a Woodley. Fanatics carries Brady with correct font so I assumed my custom would be done the same way.

Nope. The custom Woodley is a fraction of the size of the official team font and name plate (not to mention the W itself isn't even close).

I've emailed several times and they just hit me with a blanketed "custom products are final sale".

It looks like I purchased this as a Chinese knockoff.

Received an Eagles "Welcome To Our Home" sign 4 my best friend 4 Christmas. Cant give it 2 her tho. Badly damaged! Looks like someone dragged it across concrete bc of all the scratches. Also looks like someone splattered paint all ovr it. Paid $35 for it! U'd think that for $35 u'd get an undamaged item. Shame on them! I give them a zero rating! & i recommend that u do NOT buy from them! They ruined my Christmas!

The worst Customer service. They sent me the wrong shirt. This was a very special gift from my 11 year old son to his Aunt. Why does this company send the wrong items to people constantly? Now waiting for directions on what to do. I explained I really need this in time for christmas and I was told they will open a ticket but not sure if it will be here. I will never order Christmas gifts from here again!

Cindy is a great representative of your company. I didn't have style or product # info at hand. With a brief description, Cindy found was I was looking for and explained in great detail to make me feel comfortable with my 1st time purchase selection.

I was iffy on ordering because of some bad reviews and we got advertising from tv but I was impressed they delivered in 2 days as promised I will be ordering from them again thank you for keeping your promise and having good quality clothing

I had worn a 7 5/8 for years now. I purchased a SF Giants hat and it was extremely way too big. I was able to put a finger in between my head and the hat. I got it on sale so I won't be able to find it again for that cheap. Fanatics help team did not a damn thing to fix it. I will no longer be buying anything from that site. You think they would own up to their mistake but nope. $#*! that site

I have order quite a few items from Fanatics and they have always take. Care of me. My last order was a phone case with the logo of my favorite sport team. Unfortunately the logo wore off after just a month. I contacted them about the defective product and not only did they replace it but gave me some store credit as well. I was blown away by their quick response and the fact they really cared about keeping my business. They now have a customer for life!

This company sends multiple emails, at least one a day. They say on their website that you can click and unsubscribe - bull $#*!. I had to call and got a right around until I could speak to someone who actually knew what they were talking about - had to open a ticket. Will be reporting the company. Normally I am not a whiny complainer but I hate spam like this. $#*! company.

I placed an order for a cubs jersey for my son last night with this business. But after reading these reviews I am already regretting it. This is what he wants most for Christmas. Most of the reviews I have read indicate they have not received their order in a timely manner or at all. If I do not receive the jersey within the time frame that I am supposed to. I will be contacting the Better Business Bureau as well as my credit card company.

Ordered an online gift certificate to be delivered via email to a work colleague. Ordered on 12-23 and it was not delivered. Had him check spam and junk folders, no go. Seriously? Sending an online gift code should be one of the easiest things for a company to do. I see the string of complaints about Fanatics inability to deliver physical packages on time, apparently this extends to cyber packages as well. Anyone considering doing business with Fanatics would be well advised to NOT do so.

I purchased an item that went on sale for half price 3 weeks later. They would not offer a price match on my item. So instead of offering a price match I had to ship back my original item, and repurchase the exact same item in order to get the sale price. What an asinine way to do business. I will never purchase from this company ever again.