Fanatics

Placed an order for Father's Day in plenty enough time to receive in time. The perfect gift for Father's Day, they say. My order is just now shipping. Ridiculous! Will never use Fanatics again. Customer service was crap as well. Not helpful at all.

Just got my stanley cup hat I ordered minutes after the final. I was so excited to get it and I'm astonished at how bad the quality is. There are loose threads EVERYWHERE. How does a hat like this get shipped out? Unbelievable. Fanatics is awful, I hope NHL cuts all ties with them. I'll be voting with my wallet until they.

You will purchase an overpriced jersey. They will give you a fake delivery date multiple times (doesn't matter when you purchase), Fanatics will not say anything until last second. When the jersey finally arrives, you have to hope that it doesn't have crooked lettering or poor seams/stitching. The most they will offer is a 25% coupon on another future purchase that expires. I suggest you find a 3rd party for cheap. At worst, it will be the same quality it seems.

I have placed three orders from this site since May 2016, and each order has not met its promises. I had to contact them about all three orders i had placed to get the process going and get items shipped. This past order will def be my last as I am missing an item and its been almost three weeks since order was placed. Customer service rep was no help with the situation and instead of offering prompt shipment all he kept insisting is a refund.

Fanatics is incredibly disappointing. They will bill your credit card immediately, and not ship your purchase for weeks, if ever. Calling customer service, you'll get put on hold, then disconnected.

They are a money grab, and you'll wind up having to call your credit card company and marking their charges as fraudulent.

Do not use your debit card on Fanatics website as you will have tremendous difficulty getting your money back when your products never arrive.

The previous reviews regarding return policy is true. Even if the mistake is on their part, they won't exchange. You have to return the item on your dime and then pay for shipping for the replacement again. They told me when I returned my jersey that they'd reimburse me for the shipping costs. Never did. Gee, big surprise. Better off going elsewhere.

I ordered Final Four shirts on a Sunday (day after Elite Eight) for the Final Four game on Saturday. I upgraded my shipping to 2 day and site said items would ship in 3 business days. On Friday, I get an email saying my items are going to ship that day. There is no way I will receive in time for the game so I cancelled the order. My son is very disappointed! If you can't deliver the goods, don't promise that you will.
And I hate live chat customer service - get an 800 number!

I recently bought 2 jerseys a few days later they went on sale I reached out to the team to try to get the price adjusted and get were very helpful at making sure I stayed as a satisfied customer Thank you for your help

Purchased a travel mug as a gift. The top slide came off, no abuse or damage, slide groove fell off - right after the 90 day defective merchandise policy. I learned of the poor quality 6 mos. After purchase. Fanatics refused to talk about the product or provide any manufacturer information for warranty contact. Was not able to speak to a supervisor?! They do not provide any warranty, only a Return policy. They don't care if they sell terrible quality items.

I will never ordr after my last experience. The co they use is awful. The 1st agent stole my package, never recv'd it but Fanatics resent another one. The 2nd delivery agent left my package on the ground at the apartment community mail boxes. I just happen to see text flash across my phone! When I saw the pic of my package on the ground I jumped out of bed to run to the community mailboxes before someone walked up & stole it! As long as they use Roadie for shipping Never, ever again will I order from them! I gave 2 stars bcause they replaced my first stolen package for free, otherwise it would be 1 star.

My only complaint is that the items I really wanted were always out of stock, even after months. So I had to settle on a secondary choice. Just wish I could shape the brim or visor better.

Got free shipping and told me it would come in 5-7 business days! Here we are 11 days later and still nothing! Ordered a Cheer outfit for my daughter for Halloween, had to order through another vendor! Don't order here

This has to be the slowest response time of any online orders that I have ever submitted. I ordered a shirt on Sept 4. I checked today, and they made a label. I ordered two other shirts on Sept 8, and the status says NEW. Not even processing yet. The website says they ship within 7 days. We need these shirts for a game coming up soon.

Bought a pile of stuff for a big trip to see the Irish Hockey team, ordered a month before we needed it and two weeks out i called to see where the heck it was. Found out they cancelled the order because it was being shipped to a third party for pick up, no notice even after they confirmed the order. This company is a joke and UND should be ashamed that they are using them as a vendor.
Shameful

If you question anything about sizes or quality this is NOT the place to order from. Tried to exchange a size and was told I had to pay to ship the item back for a return then repurchase the item at today's Price and pay again to ship the item back to me. I paid $18 for a t shirt one week ago and it would cost me $35 to buy it again today AND pay $15 shipping (total) to send the item back and forth. Worst customer service I have ever received! Terrible return/ exchange policy never mind the fact that their price nearly doubled in 1 week! Blows my mind that anyone would even think of such an insane policy when there are so many options and competitors. Never again will I purchase from this company!

I returned a bike jersey with a detailed letter. I did not have the tags, and said so. I asked for a size return. I never heard from them (>20 day) and chatted. They offered no help, and said since I didn't follow their procedure likely the item was donated to charity. I think they STOLE it.

I will never be their customer again! And I'll take this back if they decide to change their mind. They do have my contact info.

I ordered final four shirts, in their description they state they would "SHIP" no later than 3/29/18, It is now 3/30/18 and they still have not moved, label created does not = shipped... never again will i order from them.
It's now 7:00 PM Friday and still says label created. No updates. These people have no clue how to operate a business..

During 1.5 years I was ordering stuff from this site for about 10 thousand dollars. On my account was 13$ fancash.
Starting with September, they started to cancel all my I tried to reach customer support. They were transferring me to either email, chat or phone number. And nobody was explaining what is the problem and why they cancel all my orders.

The CAL beanie was outstanding but the GT beanies was quite small and I don't have a large head. I think it was for an adolescent boy but I thought it said mens. Besides that, the design of the beane was great! I'll b shopping soon! TY!

I wish the return policy was made clear when I ordered my shirt. Just two weeks after receiving it, I was told on line that I could not return it. Yet the site advertises a 365 day return policy. The "chat" function was completely useless and there was not option to email my complaint. I don't want to spend time on the phone with a customer service representative. There are plenty of other outlets where I can buy similar merchandise without deception or hassle.

Ordered a hat and used the same shipping and billing address. Somehow my order was shipped to a town 30 mins north of my address. The best part I can't even get the hat now because it's out of stock. I can feel free to keep checking back though. Thanks.

Ordered a pullover. Too small, even though I ordered my usual size. Tried to return. Suppose to get an email with return label. Nothing for a week now! Tried to chat with an representative., kept getting thrown back to "how to return page". Then tried calling and got cut off twice. (Said no information available on that order. I have the order number! Never again!

Ordered gift for friend with 3 day expedited shipping. Paid a rather hefty $ amount for this expedited shipping. We are now on day 7, no package. Fanatics has no meaningful updates of package. They suggest I work with FedEx and will not refund my expedited shipping fee. Fanatics states it will show up at some point and to be patient. Fanatics should at a minimum refund my expedited shipping expense and be a bit more sympathetic. They bait you into 3 day delivery charge, then do not execute.