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Fanatics has a rating of 2.5 stars from 3,911 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fanatics most frequently mention customer service, day shipping, and business days problems. Fanatics ranks 1st among Jersey sites.
This company responds to reviews on average within 6 days
Courtney | Fan Relations did a wonderful job taking care of me with my order and followed-up afterward, to ensure everything was received properly and the quality is what is expected from these expensive items. Please reward Courtney for excellence in customer service!
I ordered 2 of the VT Metallica shirts for my wife back in August. I was told 3 weeks in only one was ready and I asked them to ship it and they sent the request to do that. As of today both items are now on back order until mid October. What's the point of preordering them. Don't you know how many you can sell. You took my money and now I am without product. Shady!
Was placing an order for my grandson's wish list. The exact item he was requesting was in stock and available for immediate shipping. Placed my order online & it was shipped out promptly. He was excited to receive the requested item.
Great selection of products & had the exact item I was looking for.
I just received assistance with returning multiple items because I ordered the wrong size.
The website did not provide me any help with understanding how to return anything, but after I found a phone number, I called and spoke to a very kind and helpful representative. She provided clear steps to follow and what to do to return all the needed items.
She even informed me how long to wait before reordering with the same items with the correct sizes and receive the same discounts from the first order.
I would recommend her for any position dealing with the public. She listened to my issue and walked me through all of the steps.
I did not get her name, but I want to think her. If more than 5 stars were possible, I would give them to her.
Everything went exactly the way you said that it would go. And you made me and my grandson very happy! Thanks again! Ron
She took care of my concerns.
I trust that you will get my orders right and delivered on time. But I do wish you good give bigger discounts! For loyalty customers.
All went well with my recent purchase. The order process was easy and Fanatics does a great job keeping me advised about the shipment of my order.
Product selection and discount. Also, some of the items are not available in stores.
The order process is smooth and I have returned several items with no issues.
I like their selection of products they offer for the teams that I follow.
I love dealing w a live agent. He took care of all my needs.He answered all my questions. I'm very satisfied
I ordered an item & then next day it was reduced. I called noting the difference in price & they credited me the difference! AMAZING!
Gave me refund on item that then to lower price.
Astros products
I have ordered hats on several occasions. The last two times I ordered the shipping is the worse. The ups mail innovations is slow. I ordered the Kansas City Chifes super bowl hat. It took me a month to get them because they say in limbo between the ups and the usps. Called customer service and they didn't help at all. They told me I needed to wait longer before I could get a refund and I couldn't reorder because the had ran out of hats. Thought I would give them another shot and I'm in the same situation. Ordered 2 hats got one and the other is still waiting acceptances. It's been that way for 3 days. I didn't have a problem until they started using this mail innovations. Not happy with Fanatic at all. Will not buy anything from them again.
Start to finish, this is the very best company to purchase from. Selection is amazing & shipping is fast & accurate.
Excellent company to purchase from
Awesome thank you so much for sharing your experience with us and your team I appreciate that you shared this information and we are happy!
Awesome thanks so very much for that information and thank goodness for your support!
Fanatics is one of my favorite place to shop. I also enjoy and find much pleasure when I'm on the website shopping. Their customer service is the best due to the way they treat you with respect and professionalism.
Tip for consumers:
Yes, sometimes Fanatics takes a long time to ship items.
Products used:
shirts
I always have a positive shopping experience when I call Fanatics. The phone staff is helpful and professional.
I contacted Fanatics wanted to know when an Item that I had ordered would arrive. Staff gave me the information that I asked for.
Fanatics has so much of what I'm looking for in the sports world.
I have no idea what the status of my hat purchase is! When I log in or has no updates on the transaction!
Hello Daniel, I am truly sorry for any issues regarding this order, and I have just emailed you, hoping to further assist you with this matter. We look forward to speaking with you! Best regards, Shane
True to color shown online. Fast Shipping.
Excellent selection- easy to locate items you want.
Carried the items I
Was looking for.
Purchased the City Connect Detroit Tigers Twenty- nine mens hat, one day shipping for free and great packaing made this a oerfect transaction for a perfectly awesome hat
Selection, price, shipping options
Most items I have received have been very good, a few have been less then stellar, a couple t-shirts I purchase Fanatics brand I might add, after one wear and wash, the collar was coming off and the other one the right side sleeve was coming undone. Cheap material, crappy craftmanship from whatever Third world country they are made but damn have quality control over products with your name on it, sell better items, be better on many levels
Because you are damn near a monopoly among sporting good items, choice is limited, congratulations you win mostly by default. Majority of products are fine but there are more then a few that are Dollar General quality! Mostly hits, but like Javy Baez, when you swing and miss it is by a mile!
The order entry system is quick and easy to use. The photos used for the products and clear and well lighted.
I like the selection of products that are available for college teams and for Ms. Caitlyn Clark.
I have always had a wonderful experience with Fanatics :) Never a problem! Always a joy to deal with
Love the products :)
I never have any problems with orders. They always arrive on time. Wonderful experience!
I can always find what I need)
Good service and product and good delivery service. You have a good supply of product to choose from.
Very good service and lots of t shirts to choose from.
Very good service and good products to choose from.
Good selection of products to choose from.
All of the Rock Band Tees I have purchased arrived quickly, fit great and feel even better! Fanatics is my go-to shop!
Very courteous, helpful and got right to the point of the issue with no issues.
Ad on Facebook and continued good product purchases,
Ordering was easy, delivery was quick, loved my hoodie. Also loved receiving $96 to use at the Fanatics sports book!
I've seen the TV advertisements
Fanatics has massive sales fairly regular, and there is always a new era 59fifty I have to get! And I get for cheap, they are a great company
Beat selection of gear for my teams
The products are made first class and you get great prices and you get fancash to help you buy other products
Because of the products and great prices and they have products for all your teams
I have had nothing but the very best experience with Fanatics. Only once did I have a mailing issue. I called, they were going to send another for free but then I actually got the original product in the mail as we were talking because of an honest person who received my package by accident. I have, not on purpose, sent un-worn items back after a year and got gift card of same price of product, no questions asked (those items were in perfect, unused condition with tags still attached. This has been the greatest business relationship I've had with anyone.
I had a Iowa Hawkeyes vest that I ordered and it was accidentally dropped off by the delivery service to a wrong address. I had called Fanatics explaining that I did not receive the item as I was alerted to in my email. This was very early in the relationship but the Fanatics guy who I was talking to said he'd send another one free of charge immediately. Somewhere in there I had received the vest as the person who received my vest was honest enough to let the delivery people know, they picked it up and dropped it off. Fanatics was stil willing to send the vest anyway but I said no. Incredible first experience!
Fanatics just sort of came from nowhere. I think the first item I bought was an AJ Green Bengals Color Rush jersey and the rest is history. That was a very happy accident!
I was able to find exactly what Los Angeles Dodgers gear I was looking for at an affordable price and with high quality.
The CSR that helped me was very knowledgeable of every question I had and was also very nice and friendly.
Because they're the online shopping home for everything Los Angeles Dodgers and Dallas Cowboys my 2 favorite sports teams!
Anything I buy is always at a great price and sips right away. Definitely a "go to" site for me
Selection and price
App and web site are easy to use and easy to navigate.
Selection and used before
I ordered a shirt on 11-21-23 I received a confirmation email shortly after.I have been trying for months to get the product or a refund. After months of going back and forth with them they said it's been over 30 days and they can't replace my order or give me a refund.When I order the the shirt the tracking said it was Saud but the status never change.Fanatics is a scam don't trust them.I will report them to the better business bureau
Products used:
None
Hello Neil, I am sorry to hear that your order has not been delivered, and I appreciate you bringing it to my attention. I am happy to help. I have reviewed your order, and unfortunately, I believe that your order has been lost in transit. I will be more than happy to reship the item, or I can refund you for the item. Please reply to this email if you wish to have the item reshipped or if you want to be refunded for the item. Please verify your shipping address if you wish to have the item reshipped. If I can be of any further assistance, please don’t hesitate to ask. Sam | Fan Relations Fanatics | https://www.fanatics.com
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Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
http://fanaticsinc.com/about/our_history/
Hello Steve,
I appreciate you bringing this matter to our attention, and we apologize that we have fallen short of your expectations. Our team has reached out in a separate message to provide further assistance towards a resolution. Your feedback is valuable to our team to ensure we provide the best service possible. If there is anything else we can help with, please do not hesitate to ask. Warm regards, Madison