• Fanatics

Fanatics

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Overview

Fanatics has a rating of 2.5 stars from 3,911 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fanatics most frequently mention customer service, day shipping, and business days problems. Fanatics ranks 1st among Jersey sites.

  • Service
    868
  • Value
    593
  • Shipping
    662
  • Returns
    479
  • Quality
    507

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 79.7%
Positive
706
Neutral
12
Negative
168
533
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How would you rate Fanatics?
Top Positive Review

“Kudos for "Courtney"!”

Jerry H.
8/26/24

Courtney | Fan Relations did a wonderful job taking care of me with my order and followed-up afterward, to ensure everything was received properly and the quality is what is expected from these expensive items. Please reward Courtney for excellence in customer service!

Top Critical Review

“Virginia Tech Metallica T-shirts”

Alex R.
10/4/24

I ordered 2 of the VT Metallica shirts for my wife back in August. I was told 3 weeks in only one was ready and I asked them to ship it and they sent the request to do that. As of today both items are now on back order until mid October. What's the point of preordering them. Don't you know how many you can sell. You took my money and now I am without product. Shady!

Reviews (3,911)

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Reviews that mention popular keywords

customer service (1277) credit card (127) order number (71) gift card (69) return label (77) quality products (58) fan cash (51)
Thumbnail of user tyannas
Georgia
1 review
2 helpful votes
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December 20th, 2015

I place a order last night before I started reading the reviews. After reading them I wanted to know if I would receive my husband gift by Christmas but nobody got answers. But they have already taken the money out my account! I'm just hoping and praying it get here before Christmas! It clearly state order before Monday 12/21 receive before 12/24 with 3 day shipping!

Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Hello Tyanna. Thanks for your feedback. Please provide us with your complete order number and we will be happy to assist you. Sincerely, Karmen

Thumbnail of user brih37
Georgia
1 review
0 helpful votes
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January 24th, 2024
Verified purchase

Great team selection and product availability. There's a good variety of prices so it's easy to find something within your intended budget. The sales and the promotion are exceptional 👌

Reason I chose this business:

Product availability and promotional sales

Thumbnail of user robertc993
Kentucky
1 review
0 helpful votes
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September 8th, 2018

The product was a little over priced but when you pay $15 for 2 Day shipping and it arrives in 5! I called customer no service twice and I was told my item would arrive Wednesday on the 1st call and Thursday the second call. It arrived Friday and it was ordered on Sunday. Since I needed it on Thursday, I just wasted $15. Based on the poor reviews, it doesn't appear Fanatics is long for the retail World. They will disappear like so many other grade b retailers

Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Hello Robert, thank you for your feedback! I am very sorry that the package didn't arrive as you expected. Our number one concern is customer satisfaction. I have refunded you back the shipping to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. Upon review, the item takes just one business day to prepare to ship the following day. From there it should've only took the 2 business day. Once the product leaves our warehouse, it out of our control and the carrier responsibility to deliver the package any safe or direct way. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian

Thumbnail of user tomt86
California
1 review
0 helpful votes
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April 13th, 2016
Verified purchase

I wrote to complain about delivery on a large order placed 4/5. A few of the tee shirts are shipping one at a time so I was a little peeved. The CSR was able to go in and check my original order and have it shipped 3 day no extra charge. Just waiting for it to ship as indicated on 4/14.

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Nigel P. – Fanatics Rep

Hello Tom. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Karmen

Thumbnail of user jasonp149
Mexico
1 review
3 helpful votes
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February 5th, 2018

I'll be right to the point. Took two weeks to get my product. I never even opened it and paid out of my own pocket to mail it back and they only issued a partial refund. $30 shirt, refunded $20 and I had to pay for shipping it back. I would order from NFL shop from now one. These guys suck

Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Hello Jason, thank you for your feed back! I am very sorry that you were charged for the returned items. Our number one concern is customer satisfaction. I have refunded you the remaining balance back to the method of payment used to make this purchase. Please allow two to seven business days tor reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian

Thumbnail of user jamest254
New York
1 review
2 helpful votes
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November 29th, 2017

Long story short. Took my money ($250+) have no record of my order, no one even knows what im talking about when i tell them what i ordered except the manager (richard) that i spoke with eventually who told me they dont even have a contract/partnership with Chelsea Football Club(the team whos gear i "purchased" from fanatics) anymore... so how were they offering cyber monday sales on these items and taking my money? And not even having my order on top of that... ridiculous. Now they have my money for no reason when i dont even have an order with them, instead of being able to spend it on real sales at real stores.

Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Hello James. Thank you for your feedback. I see that you made that purchase at Fanatics International. You will have to contact them directly for assistance with your order. We do not have access to orders placed on the international website. You can contact them using the following information:
Website: ​​http://www.fanatics-intl.com
Contact Information: +44 (0) 330 222 0386 or customer.services@fanatics-intl.com​

Sincerely, Karmen

Thumbnail of user gracer66
Missouri
1 review
1 helpful vote
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December 29th, 2018

I ordered several products through Fanatics roughly a month ago, and ever since the order I have been receiving emails saying the shipping date is being pushed back. Finally I started getting emails that the shipping date is "unknown". This is after over $100 has been charged to my card. So I decided to cancel the order, which the most recent emails say I can do. I called customer service, only to be told that they can't actually cancel the order and refund my money. Supposedly they can only "submit a claim to cancel the order". Then, they have no control over whether the claim is approved or not. What a convenient response. In the meantime, I'm still out over $100 and have no merchandise, nor does it appear I will ever be receiving any merchandise. Needless to say, I will never be spending a dime with this company ever again. If you want to avoid similar problems, I would recommend you spend your money elsewhere.

Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Hello Grace, thank you for your feedback! I am very sorry that you were misinformed on when the package was shipped. Upon review of your order, the package was actually shipped on 12/18/2018 from the manufacturer and was delivered on 12/21/2018. If this is incorrect, please private message me so I can further assist you. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian

Thumbnail of user laudyi1
Florida
1 review
3 helpful votes
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March 20th, 2023

I bought a shirt for my son for his birthday when he opened the present it was missing a letter. URRY instead of CURRY and both numbers are coming off. On top of that when I sent an email to complain and chat with costumer service they want me to print the label and drop it off. I even have to waist my ink and gas. Very disappointed

Products used:
The don’t deserve ANY STARTS

Service
Value
Shipping
Returns
Quality
Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Good Morning, Laudy. I am truly sorry for your experience. I will be happy to look into this for you and get this corrected. Please send me a message at customerfirst@fanatics.com with the order details. Thank you, Maribell

Thumbnail of user rickb54
California
1 review
1 helpful vote
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October 13th, 2015

I am still waiting on my NHL Jersey I ordered 8 days ago. First off, they created a FedEx tag and two days later it finally appeared on fedex tracking. Took 4 days to get about an hour from my house and it sat at the facility for 2 more days. Now it's in transit again and might have it tomorrow. Should have received this two days ago.

Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Hello Rick, thank you for your feedback.

We apologize that you have not yet received your jersey. Upon review of your order, we show that both items are on track and expected to be delivered October 14,2015.

For the inconvenience, we have added a Fan Cash credit to your account that can be used towards a future purchase with us. Simply login to your account with your email and password used to place the order and the credit will be available immediately for your use.

We value your business and look forward to serving you again soon. Please let us know if there is anything further we are able to do for you.

Sincerely,

Lauren E.
Senior Fan Advocate

Thumbnail of user krisp37
Florida
1 review
0 helpful votes
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January 29th, 2017

They refuse to refund my money I spend on a women's shirt for my wife. The shirt was returned because their sizing chart was wrong. USPS confirms they received the shirt. Yet, they are horrible at communicating and won't refund me. I've spent $800 with this company in the last few months and this is how I get treated. I'll boycott until I get what is rightfully mine.

Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Hello Kris, thank you so much for reaching out to us about this issue. We do apologize that you have not received your refund. We have looked into your order and we have issued a refund for this item. We ask that you please allow 2-7 business days for the refund to process. Please let us know if there is anything we can further assist you with. Sincerely, Whitney P.

Thumbnail of user davida767
Ohio
1 review
0 helpful votes
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September 19th, 2018

Shipping is a lie and a joke. Even from FedEx... My package sat in a warehouse 200 miles away from me for a week before it even moved. They say standard shipping is 3-7 days. That's bull$#*!. Stay away from this company. If you don't, make sure you order a month or two before you need the item. China has speedier deliveries than this joke out of Florida.

Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Hello David, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian

Thumbnail of user coreyb49
Georgia
1 review
0 helpful votes
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September 29th, 2016

Never buy anything from here! I spent over $130 and it took them two weeks and they only sent one item! Customer service answer for this was, " oh, well you should've received all of them." That's a crazy! I give you money you give me what I paid for! Horrible, horrible! It takes them 3 seconds to take my money but 2 weeks to give it back!

Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Hello Corey, we are sorry to hear that you had a negative experience. We can confirm the items ordered did have a processing timeframe applied of 6 business days and show the package was delivered as scheduled. A refund was given for the missing items. Please let us know if we can further assist you. Sincerely, Erica R.

Thumbnail of user dinal99
Pennsylvania
1 review
0 helpful votes
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January 24th, 2024
Verified purchase

I've been ordering from Fanatics for years and have never had any issues with any order. There's no where else I'd buy any sports & now music artists clothing.

Reason I chose this business:

Fanatics reputation. Too many fake jerseys & other sports related items being sold online. I know everything I buy from Fanatics is what it says it is.

Thumbnail of user oliviak260
Pennsylvania
1 review
0 helpful votes
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January 8th, 2023

I ordered a jersey for my boyfriend for Christmas way before Thanksgiving. It's all he wanted for Christmas, so I ordered it off of the NBA store associated with fanatics and paid a lot for it. Their guarantee is "order today, get it by Christmas" so I was excited. Two weeks before Christmas, the arrival date changed to after the new year. Obviously in anger, I called the customer service number quite a few times and one lady told me that she would get the jersey here by Christmas. She lied. The jersey is completely sold out and unavailable until after Valentines day. Fanatics sold me this jersey and waited until two weeks before Christmas to tell me that it is totally sold out. They offered 30% off and free shipping for the inconvenience, but I don't want the deals. I want the jersey. I will never shop here ever again. There are better companies to buy from, do NOT give fanatics any of your money.

Products used:
Nothing because none of my items ever came

Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Hey Olivia, I am truly sorry for the item being sold out after you purchased the item. I understand this is frustrating and would love to resolve this issue if you would email me at customerfirst@fanatics.com. I look forward to the opportunity to make this up to you, if you have any questions please reach out for assistance. I will do my best to make this situation better, I hope to hear from you soon! Thanks, Ryan

Thumbnail of user mariah286
Florida
1 review
1 helpful vote
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January 15th, 2018

I ordered a jacket and t shirt. Returned immediately due to not being the right size (my fault) Tags still on both. Mailed both items back and reordered with correct size. Received email that they received them and giving me a partial refund. Called to inquire as to why the partial refund and they said they charge you a fee to return items. The fee for both was $30 on $80 worth of items. I have never this before from a company, at least a reputable one. Lesson learned. NEVER doing business with them again.

Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Hello Maria, thank you for your feedback! Can you please private message me the order number so I can further review?

Thumbnail of user gs687
Virginia
1 review
0 helpful votes
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August 24th, 2023
Verified purchase

I had a bizarre "return" situation where I needed to return some items to Fanatics but had fat-fingered the wrong email address when I made the order. The online chat staff were fantastic, helped me square it away, and went the extra mile to help me overcome any fees and such. Truly great customer service!

Service
Value
Shipping
Returns
Quality
Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Good morning, G.S. Thank you so much for your feedback. This truly means a lot to us.We are happy that the issue at hand was able to be resolved. Thank you, Jordan.

Thumbnail of user christopherp44
Pennsylvania
1 review
0 helpful votes
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October 21st, 2015

I sent a shirt in for a return about 3 or 4 weeks ago and have not heard a single thing. They haven't changed the status on (apparently I still have it). I feel like I've been pretty much ignored with this. I like buying from fanatics, but if this is how they are going to conduct the return process I feel a little gun-shy about buying from them anymore because if something comes in wrong it doesn't look like I'll be able to return it.

Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Thank you so much for your feedback! We apologize for any inconvenience regarding your returned item. We issued your refund today, October 28th. Please allow 2-10 business days for the refund to post back to your original form of payment. We actually sent you an email today regarding your refund. Sincerely, Karmen

Thumbnail of user lukeforszt
Illinois
2 reviews
0 helpful votes
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June 28th, 2023
Verified purchase

Beware that if you order something that does not fit you will automatically be out $20 after going through the return process. Tried to cancel my order and the website stalled out. Their return and cancellation policies match their abysmal quality of clothing, scum!

Tip for consumers:
I have never been mad enough at a company to write a poor review

Service
Value
Shipping
Returns
Quality
Thumbnail of user connierivers2013
Indiana
1 review
0 helpful votes
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January 7th, 2024

I placed an order for a Christmas gift. I put my address in correctly but my address got changed. My order was delivered a day early & too a different address. Then my credit card number was stolen afterwards & authorized for $54 the next day online, for an online gift card. They will never get my busIness again online.

Service
Value
Shipping
Quality
Thumbnail of user kennethg28
New York
1 review
2 helpful votes
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December 19th, 2015

I don't know what you all ordered but I'm happy with mines. I didn't pay for overnight shipping, but I waited patiently to receive it. After looking at all these reviews it got me worried but I put trust in the company that they would deliver and they did. The key is patients people that's all I'm out

Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Hello Kenneth. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Karmen

Thumbnail of user alexb266
Canada
1 review
1 helpful vote
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January 4th, 2018

Sent back my order because they charged me in USD when it was never clearly stated on the site. They received it at their Canadian headquarters on Dec 12 and it's January 4th. How long could it possibly take to refund me. I guess I'll have to dispute this on my credit card to get my money back

Tip for consumers:
DON'T BUY FROM THEM

Service
Value
Shipping
Returns
Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Hello Alex, thank you for your feedback! I am sorry that you have yet to be refunded for your returned item. Our number one concern is customer satisfaction. I understand the package was received at our Burlington, ON return center. However, it could still take up to 20 business days to process the return as a refundable item. If you have not received the funds back by no later than 1/11/2018, please contact us so a lost return request can be entered. If you have any further tracking information, you can private message it to us so it can be well documented in our notes. Once again, I apologize for the timeframe and any frustration this is causing you. Sincerely, Julian

Thumbnail of user stefaniav
Canada
1 review
0 helpful votes
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December 12th, 2018
Verified purchase

After an unfortunate mishap and error Justin was able to find an immediate resolution to the problem resulting in a very happy five year old! Fingers crossed we get our order before Christmas. Justin was able to identify where the error occurred right away, and with the assistance of his direct report re shipped the items! Highly recommend

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Nigel P. – Fanatics Rep

Hello Stefania, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian

Thumbnail of user amys2054
North Carolina
1 review
0 helpful votes
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October 17th, 2021
Verified purchase

Yesterday I received the XL Steelers tank that I had expedited for this weekend! It blew my mind when I pulled this out of the package! For comparison, the shirt on the right is my 12 year olds son's large compression tshirt! This is ridiculous if you think any woman who wears a large will fit into this! Now I have to deal with the headache of sending this back!

Value
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Quality
Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Amy - I am terribly sorry that the size wasn't correct on your order. I am sending you a personal message to see if we can get something else out for you to wear this weekend. -Jimmy

Thumbnail of user williamp767
Minnesota
1 review
0 helpful votes
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April 1st, 2019
Verified purchase

I called MLB Fanatics to place an order, but I was having trouble. Jerry answered the phone and helped me. He was so good mannered yet professional, that he made me feel very comfortable. Nothing was going right before he took over. He went out of his way to assure me that he would take care of everything,, and he did! I had to commend such an awesome job. He was one of the best people I ever had help from. More people should act like this. Excellent service Jerry. Thanks again.

Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Hello William. Thank you so much for your feedback! We are truly pleased that you had such a great experience, and that you took the time out of your day to let us know. We appreciate all of the feedback we received, both positive and negative - but of course the positive always feels best! If there is anything we can do to assist you further, please let us know. Thanks again Cayla

Thumbnail of user peterr743
Oregon
1 review
0 helpful votes
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December 9th, 2020

After charging $5 for shipping and $2 for handling and the site says 3-7 business days to arrive I consider this horrible mis-information and urge folks to think twice before using their website and/or products.

Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Good Afternoon, Peter. We apologize for any inconvenience caused. This information can be found in out help desk. Our deepest apologies, Maribell.

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From the business

Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.

Business History

http://fanaticsinc.com/about/our_history/

Company Representative

Thumbnail of user erinf11
Nigel P.
Sr. Director of Fan Experience
Typically responds within 6 days
Our Mission: to consider the customer first in everything we do.

We believe strongly in doing the right thing and holding true to our mission of considering the customer first in everything we do. Because of this mission, Fanatics lives by a set of strong core values to assure excellence in our industry.

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