Fanatics

I have purchased numerous items from Fanatics. I have always received what I ordered in a timely fashion. However, I do wish we could write reviews for the items we purchase. For example, I recently purchased two items. One item was great and the other was not good at all. Both items were size M, but one of the tops was very large on me. Another time the shirt I ordered was a lot different than I expected. Things like size and quality can be put in a review to help guide the purchase. I am probably not going to order from Fanatics again until I can see honest reviews of the products. Too expensive to try things because buyer is responsible for return postage.

Was lost with shipping. Over month to get. Had to call. They sent second order but one item was missing Got that late as well. Was wrong colour of product. Ordered navy came as royal blue. The royal blue one was less money than the one I paid for in Navy. The original order finally arrived. It was also the wrong colour. I will never buy anything from them again.

I ordered a Jersey to Canada and it arrived on time. It was too large and I tried to initiate a return. The website told me it was taking longer than expected and that they would email me. That email has not come. If you're in Canada do not order from them. Look elsewhere.

Placed order with guaranteed ship by Christmas. Product never showed up until a week later after Christmas. Contacted agent at Fanatics and was unable to help or refund shipping. Total ripoff. Will buy elsewhere going forward.

If you order something that is custom made and try to cancel your order 5 minutes later they will not do it even though nothing has been manufactured. Just absolutely criminal on their part. 13 days to get a tshirt using the Fed Ex to USPS snail mail. This company just absolutely blows... Shop elsewhere you'll thank me later.

Ordered two items on Nov. 30 and returned them well within 30 days. Items totaled $87.33 including shipping. On Dec. 22 we were only credited $25.50. Also, we cannot get through to anyone in customer service via phone. Waited for 30 minutes after being told via a recording it would be a 5-minute wait. Where is the rest of our refund Fanatics? Please provide the accounting details behind the refund discrepancy or we will seek legal counsel. Thank you.

Put an order in on November 25 with a estimated arrival time of December 28, received an email saying my order was delayed, and would receive a 35% discount on my next order, then just before Christmas I got another email saying my order was cancelled, and a 25% discount on my next order. The fact that they took my money for over a month to tell me my order was out of stock. Wishful Christmas gift gone bad.

I ordered something on June 7,2017 using standard shipping (which is 3-10 business days). I assumed since it was going from FL to CT, it might get there a little sooner.

The tracking shows it sitting at their facility from June 7-12. It was finally picked up June 12. FedEx tracking shows expected delivery as June 17. SO, 5 days to process + 5 days to get up the eastern coastline = 10 days of unacceptable BS.

It's almost like they wait to ship to take the full amount of allowable time for your shipping option. I'll be sticking with Amazon and Jet from now on.

Stay away unless you don't mind shipping policies reminiscent of the late 1990s.

Also - after filling out their contact form asking about it - I got a canned robot response that had nothing to do with my clearly articulated issue.

If you are on a timeline and hope to receive your purchase containing personalized items within a reasonable amount of time... don't bother. Slowest shipping I have ever encountered. I always order size XL for all of my shirts/jackets. Sweatshirt is snug and tight around neck. Not great quality either. Live and learn folks!

Customer service does not exist for this company. I accidently purchased a size 48 jersey. Decided to return it back for the sake of getting a new jersey. Come to find out they take 20 days and then was told 27. I only met 2 helpful people in this entire process. Now I'm sitting up here without a jersey with no guarantee to even get it replaced.

I've never felt more scammed a day in my life. I was given different information regarding my refund and what I'll be paying and everything. This is terrible and I will never use them for a jersey buying site ever again. I am beyond fumed at this entire situation that has not been properly managed.

Their shipping methods are the worst as well. Slow mail so by the time they make it there you won't even have time to buy the jersey you want. They run out of stock and everything.

Latest interaction was me being talked down to by a customer service rep. NEVER AGAIN.

Orders 12/5 now excuses about covid delaying things after saying no updates from there own warehouse. Generic emails that are no help. Did live chat with a sorry excuse for a rep. Asked questions and they send short generic responses and end chat without even seeing if you need anything else. This company has gone downhill over the last couple of years.

Fanatics replied that they sent a refund via email! This is another lie and scam tactic by Fanatics customer service in an attempt to make the company look good. I hope sports leagues and franchises that authorize Fanatics to sell their licensed sports merchandise realize that the Fanatics Mission Statement is lie! I hope these franchises soon learn the truth and no longer will associate themselves with Fanatics, a business that is untruthful and has a horrendous customer service record.

LaTanya was AWESOME! She was kind, patient, helpful, ask me about my day, etc. With customer service like hers, I will definitely be ordering from your company & spreading the word to other people. Keep up the great work. I'm very pleased.

Ordered pricey hats as a gift for my kid and all went well until the tracking showed invalid address/UnDeliverable return to sender/origin. Tried contacting fanatics they double triple checked my address which is very much valid and have never had a delivery issue in the last five years I have been living in the complex. I was advised to contact the shipper "Landmark" absolutely horrendous. There is no one to answer the phone so I left a message, two messages and also wrote them an email... a week later still no response no communication whatsoever. I could go pickup at their hub, arrange pickup or even provide a different address but off course that can only be done if there is some type of communication. All I can think now I hope my refund comes as fast as they took the money off my card.

Needed to return a gift item that wasn't my size and was having trouble returning it online because I didn't have the senders information. They contacted me immediately and solved my problem. A+++ service!

After Fanatics messed up my son's custom Lakers jersey and their terrible customer service refused to make any sort of amends for it. I suggest you not purchase from this company. Even their customer service managers could care less. Order elsewhere.

I ordered a sweatshirt and t-shirt and before ordering I called to see if standard shipping would get it to me before I left. Order date 8/29,8pm, leaving 9/7,8pm. 7 business days it's being sent FedEx so Saturdays are inclusive with any level of service that's 9 days. Checking tracking it will arrive by end of day 9/11. Speaking with them again, no concern at all, the typical "we're within our range" if you would have used a faster shipping method. Whether or not I get the shirt in time, they've lost a customer for good. We can all shop online anywhere for overpriced collage apparel, I will shop elsewhere.

Ordered item on 12/7 for a gift-giving party to be held on 12/23. Plenty of time i thought. Called on 12/20. Was told it would arrive 12/21. Called later on 12/21. Was told it would arrive on 12/22. Called later on 12/22 and was told it would arrive on 12/23. No gift for the party on 12/23. It arrived on 12/24 at 5 pm. too late! Will never do business with this company again. Too many other options for these sports items. Unfortunately no one goes to these reviews BEFORE they make a purchase. Only after they have been screwed do they find out how bad this company is. Caveat emptor but i vote with my feet.

I ordered a Chargers workout shirt on 8/11 and less than two months later the NFL logo is already peeling off the shirt. I never dry my workout shirts so they'll last long, because they are fairly expensive. Customer support was only willing to refund/discount 30% since it had been worn, meaning they aren't standing behind their products and the quality has slipped tremendously as they've gotten bigger and bigger and moved into autographs and trading cards. Problem is... they seem to have a monopoly in selling sports team items, they all say "A Fanatics experience" if it's NFL shop, NHL shop or whatever sport. They were my go-to place, but now I'll be looking elsewhere for someone who wants satisfied customers.

So you get all excited about trying a new company saying you will get your items within 2 weeks is plan bull$#*!. I ordered in April 2020 and now they tell me end of October. Calling BBB tomorrow. Worst Ever..

GARBAGE. Jacket fell apart after 2 wearings. Will not accept return without original tags and return charges. Customer service obnoxious. If you want to throw your money away, here is the place. Learmed my lesson. Always check reviews before buying.

It'll cost 10.00 to exchange anything if your gift doesn't fit. You maybe at best get back 60% of what you paid. Returns aren't just a size swap but a return & you must re buy. So any sale price is no longer. Plus you loose $$$$

The last 2 orders have been horrible as I initiated returns in both cases; in the first case my label was supposedly never activated and it took me a month of correspondence with fanatics and the post office. After a month of chasing a return (that was supposed to be an e certificate) I was finally refunded by the fanatics team to my original payment method and charged the return shipping. I just initiated another return this one is being tracked in the system however was also requested as an e-certificate which is supposed to be almost instant when the package is picked up (I was looking to repurchase a different size) but tracking is indicating it is being credited to my account once again which means again I am paying for the return and now I have to wait up to 10 days for the credit. I tried to chat with customer service but that is not an actual thing, you cannot get to an agent it just points you to an FAQ. Come on Fanatics, do better.