Fanatics

I am still waiting for items that were guaranteed to deliver by 12/22. In addition, an item was not available, the transaction was cancelled without me being notified, and the money was returned to a gift card that I had already thrown out. I spent over an hour trying to resolve this issue on Christmas Eve, thought it was all set, and yesterday received an email that the money was put back on the gift card that is in the garbage. I am on hold again. I wish this company did not have a monopoly on sportswear because it allows them to treat customers like this and get away with it.

I ordered a few hats and t shirts ready for international shipping. Under my orders it doesn't list under "Active Orders" it's just under all orders and it's status is Shipped. Does it really take 21 days to ship internationally. Like I'm not even sure if it's even shipped, how can it possibly take this long?

I placed an order several days ago with the guaranteed Christmas Eve delivery. My order was supposed to be here on 12/23/2015. They ended up being shipped seperate. One of the orders is schedule to arrive tomrrow and the other now looks like can not be found since it left Ohio on 12/21/2015.
I can't believe that they ship fedex when it's crunch time

I ordered a hat with 2 day shipping. It was sent 4 days later FedEx Smartpost. (which on FedEx's site shows will take at least 3 days). Well, it has been 2 weeks and I'm still waiting. Customer service (if you can get them to respond, I sent 2 emails that were ignored and waited on hold for 30 minutes) does not seem to care. I was told it takes 2-10 business days to process orders, then they apply the shipping method requested (but not in this case!). Plenty of legitimate places to shop so stay away from this site!

I order a sweatshirt and a pair of pittsburg steelers earings got the sweat shirt on time but did not get the earings have tried many times now to contact customer service with no reply paid extra to have them here by Christmas cant believe there is no phone number to contact customer service has to be done through email they way I am looking at it now is this company are thieves stealing my money would never do business with these crooks again buyers beware

I ordered a shorts just now but I didnt received any confirmation email? I've seen some bad reviews regarding to my case.
When I insert the order# into track order it shows "Your order could not be found. Please check that you've entered the order number correctly."
Seriously? Payment has been made in a second but processing takes forever?

*Updated*
Chastity responded to me and it showed the shipping label has been created on the same day but not shipped yet. Will look forward and update the event. 5 stars will be given If I got it on expected delivery date. Thanks Chastity!

***LATEST UPDATE****
I received my parcel on time and it looks great! I am happy with the service! Thumbs up. Thank you very much! =D

We paid for 3day shipping, well here it is a week later and still haven't received but 1 of the 2 items. I called customer service and was told the 3 day shipping starts after processing which took several days. They will charge you for expedited service, but you receive regular services! Ppl please keep your coins when it comes to these crooks!

I recently purchased the 'City Edition' light blue Cubs tshirt. For a $30 Nike shirt, I'd expect a premium level cotton. I didn't even get a chance to wear it once after it was washed. The cotton turned stiff, it shrunk and changed shape. I will be returning this item.
I would NOT recommend this shirt.

Products are low quality, you pay to have them shipped to you & then when your not happy with them they charge you an analysis 5.50 too ship then back. Basically I just donated 10.50 to this company! I tried working with customer service, that was a joke! I will never buy from this company again!

My previous review was sadly lacking. Over billing with strange charges labeled tax, different stories( lies) from different people, no corporate response to even try to resolve my disagreement, tracking is so bad you could say non existing. Check the other reviews and the common factor is the apology. Interestingly enough that would imply responsibility and remorse but clearly they are quite happy to blame it on someone other than themselves and assume no responsibility. Buy ellseware

Generally, if you pay for overnight shipping, one would assume the retailer holds up their end of the bargain... not fanatics. Instead, they send via 2-day and it arrives too late so the order is useless to me. When contacting customer service they were far less than helpful. They said I'd need to pay for the 2-day shipping. Not sure what world that makes sense seeing Fanatics made the error, not me. Either way, now the order hasen't even arrived and no communication why so I'm out a bunch of money and didn't even get the items.

My one point of solace, every day I go to Google and click on a handful of their paid ads from multiple browsers, costing them about $15-20 a day. I'll keep this up for the foreseeable future until they make this right and refund all costs associated with this order.

Placed order and size changed at checkout. Called within minutes. Couldn't even hear rep who said their phone systems were sketchy (nice POS voip). Can't change order once placed, can't give you a cancellation confirmation #, 7 days for a refund.
Will never even THINK of using fanatics ever again.

Horrible delivery response and customer communication. Ordered a jersey for express delivery and received 6 days past due date.

Don't purchase anything from these shysters if you want it on time.

Just disrespectful.

Originally placed an order on February 12th 2018, for super bowl memorabilia. I completely understand that it takes time to schedule the athletes to sign. However, the item was shipped in March and still isn't here.Fed ex was supposed to deliver 4 days ago. They never did. It's lost in limbo. Live chat fanatics and they keep quoting the fed ex tracking info. Same info I already had. No real interest in helping their customer. Have purchased many items over the years and they could care less. Good chance I won't purchase from them in the future.

If there was a way to give this awful website a "0" I would do it in a heartbeat. I don't usually rate or write reviews for anything, but I felt so strongly about their poor customer service I felt the need to tell future customers to NOT shop here. Hands down the worst people I've ever dealt with, they don't even know what they are talking about and they had my package delayed even further for their poor shipping policies. Now FedEx has my package all screwed up because plain and simple Fantatics sucks. I've taken probably an hour out of each day for the last 3 days trying to figure out where my package is and if I can finally pick it up. Still haven't received my package or any information on where it is. F this stupid website.

I had an issue with a recent order and had to call customer service on 12/20. Due to the time of year I was on hold for a while but once I reached a customer service rep she could not have been more helpful and polite. A very pleasant surprise after reading some other online comments.

Kudos to the agent went the extra mile - "Aishi" (sp?) was proactive, took an action above and beyond expectation.
She listened … actually listened!
Keep up the excellent work.

To Fanatics: excellent customer service is considered the highest badge of merit that a company can earn. Look into your return process, make it easy, not cumbersome.

We ordered two jerseys and only received one, like the review below. When we reached out, they were simply, "oops" (because they fked up) and told us the jersey was now sold out. What the fk? At least offer some sort of reconciliation. Beyond disappointed, wish I could give them a negative star!

Easy enough to order, good selection. I needed merchandise within two weeks and all items ordered had 4 day (in stock) shipping so I thought I had plenty of lead time. Turns out that wasn't the case, order was received 16 days later!

Could not wear for event. Don't assume they have order in stock - if you're on a time crunch use a more reliable source.

I was so excited when I received my Christmas gift, I'm a HUGE fan of my college and felt like I was 5 years old again when I saw the item. Unfortunately it had broken during shipment, and my girlfriend had driven the gift to me from 2 states away. As busy as she is I said I would take care of the return, made a call to Fanatics and 2 nice gentlemen got me set up. I was happy, then...
A week later an email is sent out, the replacement had been shipped, but back to my girlfriends house 2 states away! This meant I would not get to enjoy my gift for months, I was sad.
I sent a desperate email to a Donna, who took the initiative and called Fedex, had the item re-routed to me!
Super happy! Thank you all! Happy 2020!

Thank you to Supervisor Michelle for going over and beyond to listen and address my concerns today. She was very understanding, accommodating, and polite from the moment we got on the phone till the very last second. The experience and issues I've encountered prior to speaking with her was very frustrating, but she did an excellent job being able to answer/resolve all of my questions and issues. Thank you once again, Michelle!

This is the second time I have ordered shirts from Fanatics waited forever for them to arrive only for the graphic to be crooked on the shirt. One happened years ago on a Chicago Cubs world series champions shirt and now on a Seattle Kraken shirt that I had to wait forever for as a pre-order. Finally it came last week and the graphic is completely crooked. I swear Fanatics just tries to churn out product as fast as they can and don't even look at what they are doing.

It was rocky at first but everything worked out, I'm happy and my son is happy with his new bookbag for the school year. I will be getting more stuff in the future. I recommend this site to everyone including my friend's and family. Thank ya'll so much.