Fanatics

Ordered two Martin Truex tshirts on 11/20 received one three weeks later and now they tell me the other is not coming until mid January. Two months for at shirt? They sure took the money from my account immediately though. So much for that persons Holiday present. He has to wait until mid January. I will never order from this company again. I wished I would have checked the reviews first.

I was having issues placing an order online trying to use codes and needed faster shipping. I called in and spoke with AJ. She is AMAZING. She was completely pleasant, funny, was able to handle my coupon issues, walked me through using shoprunner, helped give me ideas about future items I wanted and was able to get me the item is was looking for today for my son's birthday that is coming up in just a few days. Fantastic customer service at Fanatics. I will definitely be utilizing them for all my sports apparel needs for all the sports "fanatics" in my life!

On two separate occasions I placed an order for an NHL t-shirt. Both times the confirmation e-mail said "ships in one day". After a week, I checked the order status on their website which showed it as "pending". After two weeks of checking on-line, I called their customer service number only to be told (by a recording) that the orders were cancelled. If I hadn't have called, I'm pretty sure they would never had let me know the orders were cancelled. Only saving grace is that they didn't charge my card. I will never again buy anything from Fanatics. Unfortunately they seem to have a lock on the NHL apparel market. Oh well - off to the team store to make my purchase in person.

Complete BS. The address on the site is a hotel in Miami. Can't even talk to customer service after trying to call numerous times. Ordered on December 2nd. Said they sent on the 6th. Total lies with tracking numbers that don't really exist in all their email. Disputed on my credit card. They sent an email saying there was an accident with delivery and sent a news article of a fed ex truck (even though) I had no fed ex tracking number. Then asked me to cancel my credit card dispute because they will refund me themselves in "timely manner". Don't fall for it like I did! Scam site that tried to replicate fanatics.com logo. I should have known when they don't accept PayPal.

Great item, fair price and promotion and shipping was timely even during the holiday season.
I was able to use the Fancash so for those who shop like at nascar.com and I believe some other sport sites don't forget anything you bought there (as long as you made an account) will link over to use at fanatics site also.
I'm not too keen on this "handling fee" they charge.
Do your homework, buy during special promotions and 'you can get a fair price.

Ordered two NFL team tee-shirts and a hoodie sweatshirt, from NFL.com. Instead of NFL, received extremely poor quality tee-shirts Fanatics.com. Quality is so poor I could see through both tee-shirts and one XXL size is equal to a medium in other brands. I never got the hoodie and Fanatics. Crap said they would give me an "order credit" for the $59 hoodie!. Tee's were $35 and $29 but not worth $3! Products are CRAP, CRAP, CRAP! Return label charges $5.50 each against my account and I will contest that with my credit card company! Bull! Stuff!

Placed order on 9/27/16 and product has not shipped. Still showing as "new". Contacted company and they gave some story about system being updated to improve customer experience during the ordering/shipping process. Well based on my experience with this company they have A LOT of improving to do. Chatted with Angela who told me my order couldn't be cancelled but she couldn't give me an estimated ship date. Credit card was charged immediately of course. Stay as far away as you can from this company

Excited to order 6 different items, waited through three different new shipping dates, called a few times for information, expressed willingness to continue waiting, email received cancelling all items with no explanation. Only place I can buy the Marlins gear I wanted for my wife and myself. Couple hundred dollar sale lost and clearly no care on the part of Fanatics. Best part, the items are still being sold on their web site.

I ordered a customized football jersey and realized that I should have placed the order for a basketball jersey. I chatted with an on line representative (live chat) within 10 min of placing the order. They would not let me change or cancel the order. I also spoke with customer service with no resolution. This is an unacceptable policy. I would have understood if I had waited longer than a day where perhaps the customized order had been already underway but this was 10 minutes. Will not deal with this company in the future and found this to be extremely disappointing as a consumer. A supervisor should have had the authority to reverse this transaction.

Ill fitting clothing. Definitely not authentic Nike apparel. Knock offs. Ordered a GSW championship shirt and the arm holes are crooked and the shirt is not a US size. Will NEVER order again. Then you're overcharged for returns so they can benefit by keeping a large portion of your refund. Total ripoff!

I ordered an item on Nov 17,2016 for a Xmas present. It said would be shipped in 3-5 days. Money was taken out same day and it is now Dec22,2016 and nothing. I have emailed and called several times with no response to emails and only get an answering machine with no return call. My order still shows unfulfilled!

Won't be using fanatics anymore. They messed up my order a few months ago. After several calls finally got it straight. Supervisor gave me $20 worth if fan cash to use. Went to make an order recently and noticed fancash was gone. Called and asked why, was told it had expired. Why does it expire you messed up not me. Asked for supervisor but always got excuse they were unavailable every time I called. All 4-5 times. Obviously they didn't want to deal with it. Not my fault you screwed up my order. Fancash given for that should never expire. I was told by operator that fancash was going away anyway. Probably because they were giving it out to much for all their screw ups. There are other sites to do my shopping from. Fanatics can you know what!

Having just placed an online order with Fanatics, I would like to compliment the Customer Service Representative taking my order. She was very efficient, knowledgeable, and patient, She would make management proud! Thank you!

Alrene Allan

Marie took care of my issue very promptly and with great efficiency! She assured me I would have the replacement item before Christmas as requested! I currently have a tracking # and am expecting it 12/22. Thanks so much, Marie! Youre awesome!

The wrong item was sent in the first order. I contacted them and the person on the other end of the chat said I could return it. They do not do exchanges, so to get what we wanted I had to place a second order. I took the return package to the post office that same day. It sat in some location for 1 week waiting for 'the return agent'. It was finally picked up and made it's way to the return facility in York, PA where it has been for 1 week. I haven't received a refund and they will not answer my emails.

I ordered a Tom Brady jersey as a gift in April and it still hasn't shipped. I'm bombarded with email blasts for marketing. Maybe a warning that the item won't ship until Oct prior to the purchase? Then try to get someone on the phone. They hide under the Covid excuse.

Super Bowl - No Shirt to celebrate the game! It is stuck in New Jersey. Fanatics do not keep their promise - website says ship on 1/26/18 then received three different emails -anticipate shipping on 1/31/18 and then merchandise shipped no later than 2/2/18 and then merchandise shipped on 2/1/18. And when I ordered the merchandise Fanatics offered 10% off for Veterans - wasn't working when trying to finalize order. Snotty Customer Rep blamed ID.com. ID.com told me that Fanatics Rep neglected to say that your order must total $40 - My order was $30. Nice trained personnel to blame the company verifying veteran status for them and a nice way to treat a Vet.

Placed an order a week ago. Never got a confirmation. Sent two emails asking for any confirmation that my order was received. No response to the emails. Trying to call the phone number listed under "contact us" it seems like a non existing phone number. What a nightmare of a "business." Nobody should order from them. I definitely will not.
Asking for an order ID. Have never got a confirmation with the order ID.
It is a joke? Awful!

I bought a card set from them and they won't let me return it. Apparently, in some tiny detail, you have to open somewhere it says, it is unreturnable( not included in receipt or anything in the process of getting the object). When all over the website they advertise a 365 day policy return. This is clear manipulation and false promises. Be wary of buying from this site as they don't let you return when they advertise their return policy.

On 9/29/16 I placed on order totaling about $300 and my credit card was charged the same day. The status still shows a new with no shipping information. The merchandise ordered is needed for this weekend. I have been ordering from Fanatics since 2007 but this will be the last time.

Cannot get ahold of them to save my life. I've tried calling and emailing for 4 days now... Purchased my order on Sunday, and haven't received confirmation it has shipped or anything. People do not waste your time ordering anything from them.

Placed order on 11/2 for a Christmas gift. Originally contacted them in mid November when everything else had been delivered. Was told it's shipping in a couple of days. Contacted again at end of November and was told supplier no longer had the product and I was being refunded. Contacted again on twitter after never getting a refund and was told someone would be in contact with me. Yesterday 1/15/2020 over 2 months later contacted them again and was told supplier doesn't have the product and I will get a refund. Haven't heard that before.

I ordered a customized shirt on a sunday, After the order completed I noticed it put two i's in my name. I called 1 minute later and they would not make the change for me. Unbelievable. Stay away, they try to rip you off any way possable.