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Fanatics has a rating of 2.5 stars from 3,911 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fanatics most frequently mention customer service, day shipping, and business days problems. Fanatics ranks 1st among Jersey sites.
This company responds to reviews on average within 6 days
Courtney | Fan Relations did a wonderful job taking care of me with my order and followed-up afterward, to ensure everything was received properly and the quality is what is expected from these expensive items. Please reward Courtney for excellence in customer service!
I ordered 2 of the VT Metallica shirts for my wife back in August. I was told 3 weeks in only one was ready and I asked them to ship it and they sent the request to do that. As of today both items are now on back order until mid October. What's the point of preordering them. Don't you know how many you can sell. You took my money and now I am without product. Shady!
I've ordered quite a few things off of Fanatics and never had any issues. There is plenty to choose from for my teams and navigating the site is pretty easy. Checkout is a breeze as well. I'll continue to shop here as it's a great store.
I chose Fanatics for the selection of my gear (My Teams) and the price is usually lower than other places. Fast shipping is a plus too.
Website is easy to navigate and check out was a breeze
Fanatics contacted me. The damaged item was out of stock, and a full refund was received. I am very pleased.
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I ordered glassware and it arrived broken. The website says to "contact us", but when I initiate a chat, I'm sent back to the link for damaged items, which tells me to "contact us". I'm on the chat now, says I'm being connected to a Fan Advocate. After waiting for 20 minutes, no Fan Advocate is chatting with me!
How do I get a replacement for my broken glass?
Tip for consumers:
I've ordered from Fanatics before, but this is the first time I've needed to return a damaged item. Contacting the company to initiate a refund is impossible.
Products used:
College Glassware
Contacted customer service and was connected with Jordon. She was extremely knowledgeable and efficient with the issue. Looked it up and immediately took care of business. The items I had purchased were no longer available so I was given a full refund. She also offered a discount coupon for my next purchase! Jordon was very professional and went above and beyond. Great customer service!
Great service experience and large selection with great deals.
Really easy and quick great service
Easy, fast, large selection, great product
Bought Dallas cowboys bedding and did the rinse before making bed and found stitching was imperfect and a previous purchase noticed my comforter looks like material separating as if it was being pulled apart like a rope!
For this imperfect material issues I have been dealing with being a caregiver for my sick wife, so I haven't really had time. At hospital now so right now I am doing survey
For my Dallas cowboys and sons teams
All went well especially with my previous purchase coming on sale and getting difference refunded!
Called in to check on my purchase that had come on sale a couple days after the time but was allowed to get the sale price refunded!
I've been shopping with fanatics for a few years now!
I have always received out standing customer service, my orders always arrive extremely punctual. Fanatics is a great company.I always find unique items always. Quality products I enjoy wearing their merchandise with pride.
It was exceptional they took care of all issues.
Fanatics have everything I want where I can't find any where else.
Easy ordering, great product and pricing, used free fan cash and earned more I will definitely use.
Return satisfied shopper
Always find good deals plus with fancash you cant go wrong! I buy all my teams gear here!
Great selection and pricing, quick shipping.
Been ordering hats for my bf and love that shipping is fast…and great prices also…
Placed an order on November 29th for my son. Didn't receive it when originally said which I was totally ok with and was told it would ship March 1 and when I go to track it today they cancelled the order. Said they had sent me an email that I never got and now my Son who has been counting down the days to get this will be devastated. How can you do this to a kid?
Hello Melanie. We are very sorry that your order was cancelled. We hope that we were able to make things right via private message. Thank you for allowing us to assist with this matter, and we look forward to working with you again. Sincerely Morgan
I ordered a hoodie on the evening of March 6th. I got an e-mail from Fanatics the morning of March 7th saying it had been shipped from Tolleson, Arizona. For perspective, Tolleson is a 10 hour and 8 minute drive north to my house in southern Colorado (per Google Maps). It is now the afternoon of March 20th, and I still don't have my order. Using the provided tracking, I have watched it go all over the place. Every day there is a new expected delivery date. Maybe I will get it today?
Be warned that if you are ordering something for an occasion (e.g. A gift, a holiday, a game, a party), you probably won't get it in time unless you've ordered WAY ahead of time or unless you are willing to pay a lot extra for faster shipping. And that's the only reason I left this review - as a caution to other shoppers.
I have been purchasing merchandise from Fanatics for over 15 years. One of the most important things about making a purchase, especially online, is the knowledge, kindness, and courtesy of the people that you're talking to on the phone. I have always been extremely pleased with the professionalism and care that all of the representatives have demonstrated.
With Fanatics being so involved in all the different types of sports and affiliated teams, there is no other Sports Company that I would want to either purchase items for myself or gifts for other individuals.
I also enjoy Fansedge, the Pro Shops for each affiliated team, and all the other companies that Fanatics owns and operates.
As I stated earlier, there is always been an excellent level of customer service in both knowledge and cooperation. The friendliness stands out to me, and when you’re buying online, a friendly voice with some knowledge are two of the most important things that you can have in sustaining a relationship with a company that you trust.
Please see answer above.
Love visiting the Fanatics website to see the daily deals and the latest sports wear. I have bought majority of my sports clothes from Fanatics or a Fanatics partner site and have always had a great experience. All my gear comes in on time and is always as advertised.
Thoroughly enjoyed the products I received. Quick delivery.
My wife really likes the shirt and the license plate frame.
Favorite site for Auburn Gear.
Good customer service and when I needed help your representative was courteous and friendly
Friendly and courteous and solved my problem right away
They have something for ever sport's fans. Adults and Children everywhere will find something
Good Products
Got a good deal, well below the parent company website. Arrived quickly and as expected.
Easy return
Got lead there online and found that they have good assortment of products and good deals. I've made a few purchases and been generally happy. Had to return a product and that was pretty painless too.
Arnel was super helpful and try to get me the refund he could. It was very nice speaking with him.
Everything was very easy and simple. Ordering, emails for shipping, and delivery.
Fast shipping and great shipping experience.have been purchasing from fanatics for about two years and love all of my stuff(NHL,NFL,MLB,NBA & WWE)
Quantity & quality of selection’s
Overall the app has been very smooth and quick much better than using the website.
I like to use fanatics because everyone in my family likes a different team and it helps having all the teams in one location with a nice selection of products. Plus the addition of fan cash helps me save some money.
I made the error of thinking I could return all items in one package. However, the items originated from different manufacturers and had to be returned individually. (Fanatics merely showcases the items) This also meant I had to pay individual return fees for each package. I contacted Customer Service who explained this to me. Without me asking for consideration, Customer Service offered to provide shipping labels at no cost to me. I wish I could recall the name of the representative. He deserves positive recognition.
I made the error of thinking I could return all items in one package. However, the items originated from different manufacturers and had to be returned individually. (Fanatics merely showcases the items) This also meant I had to pay individual return fees for each package. I contacted Customer Service who explained this to me. Without me asking for consideration, Customer Service offered to provide shipping labels at no cost to me. I wish I could recall the name of the representative. He deserves positive recognition.
I have made many purchases with Fanatics and was always happy with them.
Well known.
Always well satisfied with my purchases. Love the deals.
Top notch company and very reliable.
The prices are good and the merchandise is very good.
The quality of the merchandise and large selection of items.
Gain trust and grow your business with customer reviews.
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
http://fanaticsinc.com/about/our_history/
Hello Lora, I apologize that your order was delivered damaged. Unfortunately, the item was no longer available for us to replace, and I went ahead to process a refund for your order on March 5,2024. If there is anything else I can assist with, please don’t hesitate to ask. Sincerely, Courtney