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Fanatics has a rating of 2.5 stars from 3,911 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fanatics most frequently mention customer service, day shipping, and business days problems. Fanatics ranks 1st among Jersey sites.
This company responds to reviews on average within 6 days
Courtney | Fan Relations did a wonderful job taking care of me with my order and followed-up afterward, to ensure everything was received properly and the quality is what is expected from these expensive items. Please reward Courtney for excellence in customer service!
I ordered 2 of the VT Metallica shirts for my wife back in August. I was told 3 weeks in only one was ready and I asked them to ship it and they sent the request to do that. As of today both items are now on back order until mid October. What's the point of preordering them. Don't you know how many you can sell. You took my money and now I am without product. Shady!
Very comfy and it arrives very fast. I will order more in the future!
Great variety of your favorites. The best quality and customer service in the market.
Great canceled my order.
It’s the Best!
Fanatics is so awesome! I recently gave a survey in regards to purchasing my supperbowl jacket. I express my concerns on how cheaply made the jack was. However I spoke with a customer service representative who was so helpful and knowledgeable about the product I was pleased. This is why I only shop Fanatics due to them always being supportive and helpful when it comes to there products! Thanks Fanatics for being so helpful and kind! And GO CHIEFS!
I placed an order for my family for Super Bowl jerseys where the site promises to deliver by the Super Bowl. Well, tomorrow is the big day and my order is still in NY instead of in California. I've been communicating through emails and the last one said they were going on "holiday" from 2/8/24 until 2/20/24. Buyer beware!
A great item that was shipped fast. The item came and fit as expected which is a concern sometimes.
It was one of tha best mothers day and we celebrated it early because it came earlier than expected
We still had winter weather and my son did not have a hat(and he wanted a Dallas Cowboy hat), He chose a deep blue winter hat and started wearing it the minute it came to our house. The beanie was a hit.
Had different football teams to choose from
I got a hat that was even better in person than I expected.
Because I have brought form it
I got a great deal on a hoodie and it came in a reasonable amount of time
Because they had the best deal on the hoodie I got
Always great experience and product is always high quality!
Have ordered before from them!
***Update
I was reached out to directly and was offered a coupon that I used today to make another purchase. Crossing my fingers the penmanship is better this time around. I appreciate what you've done for me, and will see how this auto comes out this time around.
--------------------------------------------
First time around received a bad autograph, but didn't know I had an option to return.
Second time around, a guy called me (D***** Ben*****) and was going to get me the best auto from his few that he would be getting. ASSURED me.
Again terrible autograph, and misled me with the bat case (said it was backed in glass, it was cheap and has no mirror). Doing business elsewhere, sent the Acuna "/12" auto bat back.
Tip for consumers:
Do not buy sight unseen.
My representative at Fanatics was Amy. I am completely satisfied. She was knowledgeable and helpful, making my phone call a pleasant one. Her friendly attitude showed that she cares and wants to help the customer. She did an excellent job representing Fanatics. Amy I thank you and wish you the best!
My purchase with Fanatics was accurate and arrived on time.
This site is my "go to" for sports apparel. Love their many choices for college, MLB, etc. Great job!
Great prices with Fan Cash and quick shipping
Always a great Selection, easy to check out as well.
Quick and easy straight to the fix
I've always used it as base line on price, so I come back and order
Gift for grandson fit perfect and he loves it, happy with the fast delivery
Had prior good experiences
I take my fandom for the Raiders, Dodgers & Lakers (not necessasarily in that order) fanatically. My teams are important to me and my expression of loyalty is essential. Fanatics allows me to pay respect in the best way possible! 🖤💙💜
Any questions or problems I’ve had (maybe 1?) have been answered promptly and satisfactorily.
Fanatics has given me the ability to choose top of the line products, with reasonable pricing and unparalleled customer service.
Bought a few hundred dollars of goods. Before I traveled out of town. Upon return I had an issue with a over $ 100 Washington huskies watch. I contacted customer service whom gave me no help at all. They stick to the 30 day return. At least at retail you have more time. Not with these guys. TOTALY BAD CUSTOMER SERVICE. Last order from these guys Ever! :(
Tip for consumers:
DONT BUY FROM FANATICS if you can go elsewhere !!!
Products used:
Shirts
Was easy to navigate. Found a great selection and delivery was fast.
Lots of sports fanatics in family.
I enjoy the great variety of products and the sale prices
Had want i wanted...price was right...quality was second to none
Great selection and promotions galore
What more can I say always super service always around
Replete many times
Fast and great products. No issues and delivery went smooth.
Top vendor of MLB products.
The Yankee necklace was a gift which was well received.
Excellent selection of fan apparel of your favorite sports franchise!
I have great variety and nice rewards for returning customers.
Great experience fast shipping great quality would recommend to anyone looking for great service
Love the fan cash and the experience I always get with fanatics it’s the only site I shop on
Fast shipping great products great service only buy from fanatics
Love the black shirts way better than the blue ones. They are made better.
I always shop on Fanatics.
Gain trust and grow your business with customer reviews.
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
http://fanaticsinc.com/about/our_history/
Hi Steven N., Thank you for sending in your review. I would like to extend my apology for the difficulties you encountered when reaching out to us for help with your return. This is the experience I want to see for our valued customers. It pleases me to see that you returned the item for a refund using the label I sent. Do not hesitate to get in touch with us if you need help in the future. Sincerely, Stacy