Fanatics has a rating of 2.5 stars from 3,911 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fanatics most frequently mention customer service, day shipping, and business days problems. Fanatics ranks 1st among Jersey sites.
This company responds to reviews on average within 6 days
Courtney | Fan Relations did a wonderful job taking care of me with my order and followed-up afterward, to ensure everything was received properly and the quality is what is expected from these expensive items. Please reward Courtney for excellence in customer service!
I ordered 2 of the VT Metallica shirts for my wife back in August. I was told 3 weeks in only one was ready and I asked them to ship it and they sent the request to do that. As of today both items are now on back order until mid October. What's the point of preordering them. Don't you know how many you can sell. You took my money and now I am without product. Shady!
My issue was solved easily, quickly and respectfully. Ken was a fabulous. He offered me the website and also was willing to talk to me. He understood this grandma had limited computer skills, didn't want to figure it out and only wanted to buy for her grandchildren.
Well done Ken, thank you.
I will no longer be ordering with this company. They charge you your shipping and a restocking fee. I've spent a thousand dollars with this company and once I had something to return I learned this. I ended up selling it on Ebay, but this is not how you treat your loyal customers. Never again Fanatics.
Easy website to order from. I have had only one problem when I ordered some ceramic mugs which were not properly wrapped. I returned the merchandise for a full refund.
Price and availability.
The site is easy to move around in. Fanatics always has a promotion going on and very reasonable prices. Great quality products. If you need help, call them! Great people!
I had a question on an item I bought and they explained the product, then followed up with an e mail. Super nice people!
Quality products, great prices and friendly, easy shopping.
* Fanatics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Worst customer experience I've ever had. I usually spend $500-$1,000 a year on the site. That will stop today
Hi Scott. I apologize that your code was not working. I have reached out via message to get more information to assist you further. Please respond at your earliest convenience. - Jaime.
This site charges for shipping and then again if you need to return. So basically it's 30 in shipping for a tee shirt Amazon is your friend bro
Products used:
None
I have always been impressed with the Fanatics inventory--Most "local shops" feature only local teams--As an "overall" fan; I feel the entire leagues should be represented with a heavier emphasis on logical teams--Fanatics does this
I also enjoy the occasional promotions--Why not save a few bucks?
Fanatics offered many choices on championship merchandise--They also offered an appropriate timeline on delivery--Oh yeah, the quality was good
Fanatics is the best vendor in the licensed sports items business
The customer service representative made the experience memorable. I was treated kindly and I felt like someone was actually listening to what I was saying unlike my last call. Fanatics and WWE are lucky to have this employee.
Always great products and quick delivery! No other site I would even consider first before ordering from! Only had one issue in the past,and they took care of it,had my stuff resent and waived the shipping fee! Operator was very nice and very helpful! Fanatics ROCKS!
See above👆👆👆
Like the products!
I'm very impressed with the selection of styles and color themes, such as holiday specific jerseys for St. Patrick's or for cancer awareness. There is something for everyone!
I’m highly satisfied with every purchase I’ve made.
I mix and match team jerseys with jewelry elements to get the desired effect I'm looking for, and the limitless possibilities between NFL, NHL, and NASCAR, can't be beat.
Why wouldn’t I choose fanatics, they have a huge selection of items at reasonable prices and quality that can’t be matched!
Transaction was one of best experiences for me in ordering online. Articles were easy to find. Price was fair & I received my merchandise before it was due to arrive. Would definitely order from fanatics again
Recommended
I really do enjoy the site for sports betting and the gear we order from their store is great. I get a little upset with there promotion emails. Those emails can be misleading and not stated that most them are for new customers only. They are still behind DraftKings and FanDuel when it comes to that.
Had a jersey ordered that was too big which they were happy to take back and let me reorder the right size. For the most part was very easy.
The other one made me upset because they sent a email out about bet $50 and get $250 in bonus bets. No where in the email did it only say for new customers. I made the bet and got nothing. Thought that was very rude since they didn’t state it was only for new customers
The free jersey promotion made me sign up
My grandson did his wish list for Christmas what he wanted was very easy to find the stuff that he had and you get your stuff within 2 days, What's nice as well every order you earn points to use it on another order. Thank you very much a satisfied Nana
My Grandson's wishlist
I have had really good luck with Fanatics.
The quality of the products is very good which makes me more likely to use Fanatics for gifts.
Just one suggestion, if there is going to be a problem with delivery time or splitting up an order it would be helpful to know ahead of time.
Thank you for all your help in finding a unique gift that you are proud to send.
Only had to refer to Customer Service on one instance and that worked out very well.
Quality Products and delivery time, for the most part, is reliable.
Quality products from clothing to man cave decoration. Plenty of teams,schools,colleges,professional sports leagues to choose from. Gifts from infants to seniors. Never had a problem with fanatics.Great deals and sales.Products arrive on time,and have came in great condition! Clothing last. Material doesn't unravel or fade or shrink. I've been a customer for about 15+ years, and will continue to be a loyal customer. I've turned family and friends on to fanatics.👍
I ordered a OSU sweatshirt and it was all white except the hood and shoulders it was red.The color faded it pink when i washed it.Contacted customer service told them what happened and sent the old one back and they sent a new one within a week. Associate on the phone was professional and quality social skills. Very nice and understanding.
It’s for fans like me.Has everything I want and need.
Being a sports fan Fanatics offers a variety of athletic gear, accessories for all sport teams at very good prices and quality products. Always find good sale items and wide selection.
Had to exchange and item because size was to small and was given a choice of refund or gift card.
Sports fan, quality and good prices.
I have been trying to work with Fanatics agent via chat communication to solve my problem for months. During this period of time, I received 3 tickets for my case but never got the $7.99 credit which was promised by Fanatics agent multiple times.
I have been trying to work with Fanatics agent via chat communication to solve my problem for months. During this period of time, I received 3 tickets for my case but never got the $7.99 credit which was promised by Fanatics agent multiple times.
I have made multiple purchases through Fanatics and while I have been happy with the quality of the hats and hoodies I have purchased their shirts need some work. Additionally all orders minus one (that was a gift shipped to a military installation) have been delayed. I have even gone as far as to purchase the 2 business day shipping however that does nothing when the order sits in processing status for two weeks and takes an additional 2-5 days for shipping. I have given this company more chances than I should have and have spent more money purchasing their items than I should have. I will be taking my business elsewhere from now on.
Tip for consumers:
The cost for any expedited shipping is not worth it. A disclaimer that processing time may take up to 2 weeks before the order ships would be nice. Do not focus on any item “in stock” that will ship within 2 days, it absolutely will not.
Products used:
Hat, Hoodies
My experience was very good with Fanatics. I like how they give u an option to pay with Zip which allows me to pay on my purchases every 2 weeks. Cause there is no way I would be able to pay it all at one time.
I choose fanatics cause the items are real and not fake. Also how they let u pay in installments ever two weeks with Zip if u qualify. They shipping is very fast too like that very much so.
Cristin was extremely helpful and patient when I called to explain that the wrong item had been shipped to me. She got the problem taken care of quicky and continued to follow-up until the correct item was delivered. Exceptional!
I have purchased a majority of my sports gear from Fanatics. I love the selection, the ways to save money, all that! Easy to use website, and the app is just as user friendly!
The prices and deals!
I enjoy fanatics. They have good products and sales. I only wish that they had free returns/exchanges. It's not always easy to know what size you might need and having to pay to return or exchange is frustrating.
They had what I was looking for. I liked their sales prices.
I follow the Golden Knights hockey team. There is plenty of merch to choose from. I bought a Stanley Cup Champions puck (beautiful) and a t-shirt with the Stanley Cup on it. Love them both. It was an easy process to purchase from beginning to end. I'll be back to buy more!
I like the wide variety of merchandise that they have.
I have been on a roll with my purchases from Fanatics. But my teams keep winning championships so I gotta have the gear! T-shirts, hats, & accessories have all been outstanding quality! The prices and constant discounts are not bad either! Who doesn't want great quality & pricing?!?!
Saw an ad and thought I would check it out!
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
http://fanaticsinc.com/about/our_history/
Hi, David D. That you had a positive encounter with customer service makes us very happy. We appreciate you taking the time to write a review regarding the caliber of the products you received as well as the assistance you received! We are eager to assist you with all of your upcoming athletic goods needs. Sincerely, Stacy