• Fanatics

Fanatics

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Overview

Fanatics has a rating of 2.5 stars from 3,911 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fanatics most frequently mention customer service, day shipping, and business days problems. Fanatics ranks 1st among Jersey sites.

  • Service
    868
  • Value
    593
  • Shipping
    662
  • Returns
    479
  • Quality
    507

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 79.6%
Positive
707
Neutral
12
Negative
169
533
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How would you rate Fanatics?
Top Positive Review

“Kudos for "Courtney"!”

Jerry H.
8/26/24

Courtney | Fan Relations did a wonderful job taking care of me with my order and followed-up afterward, to ensure everything was received properly and the quality is what is expected from these expensive items. Please reward Courtney for excellence in customer service!

Top Critical Review

“Virginia Tech Metallica T-shirts”

Alex R.
10/4/24

I ordered 2 of the VT Metallica shirts for my wife back in August. I was told 3 weeks in only one was ready and I asked them to ship it and they sent the request to do that. As of today both items are now on back order until mid October. What's the point of preordering them. Don't you know how many you can sell. You took my money and now I am without product. Shady!

Reviews (3,911)

Rating

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Reviews that mention popular keywords

customer service (1277) credit card (127) order number (71) gift card (69) return label (77) quality products (58) fan cash (51)
Thumbnail of user cheryln630
Utah
1 review
0 helpful votes
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February 13th, 2024
Verified purchase

My issue was solved easily, quickly and respectfully. Ken was a fabulous. He offered me the website and also was willing to talk to me. He understood this grandma had limited computer skills, didn't want to figure it out and only wanted to buy for her grandchildren.
Well done Ken, thank you.

Thumbnail of user heathk35
Florida
1 review
0 helpful votes
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February 26th, 2024

I will no longer be ordering with this company. They charge you your shipping and a restocking fee. I've spent a thousand dollars with this company and once I had something to return I learned this. I ended up selling it on Ebay, but this is not how you treat your loyal customers. Never again Fanatics.

Service
Value
Shipping
Returns
Quality
Thumbnail of user marianm239
California
2 reviews
0 helpful votes
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March 7th, 2024
Verified purchase

Easy website to order from. I have had only one problem when I ordered some ceramic mugs which were not properly wrapped. I returned the merchandise for a full refund.

Reason I chose this business:

Price and availability.

Thumbnail of user davidd5943
Georgia
1 review
0 helpful votes
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March 16th, 2024
Verified purchase

The site is easy to move around in. Fanatics always has a promotion going on and very reasonable prices. Great quality products. If you need help, call them! Great people!

I had a question on an item I bought and they explained the product, then followed up with an e mail. Super nice people!

Reason I chose this business:

Quality products, great prices and friendly, easy shopping.

* Fanatics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Hi, David D. That you had a positive encounter with customer service makes us very happy. We appreciate you taking the time to write a review regarding the caliber of the products you received as well as the assistance you received! We are eager to assist you with all of your upcoming athletic goods needs. Sincerely, Stacy

Thumbnail of user scottn1165
Texas
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

Worst customer experience I've ever had. I usually spend $500-$1,000 a year on the site. That will stop today

Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Hi Scott. I apologize that your code was not working. I have reached out via message to get more information to assist you further. Please respond at your earliest convenience. - Jaime.

Thumbnail of user benson.elvis.ca
New Jersey
1 review
1 helpful vote
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April 6th, 2024
Verified purchase

This site charges for shipping and then again if you need to return. So basically it's 30 in shipping for a tee shirt Amazon is your friend bro

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user markp3331
Virginia
1 review
0 helpful votes
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March 4th, 2024
Verified purchase
• Updated review

I have always been impressed with the Fanatics inventory--Most "local shops" feature only local teams--As an "overall" fan; I feel the entire leagues should be represented with a heavier emphasis on logical teams--Fanatics does this

Reason I chose this business:

I also enjoy the occasional promotions--Why not save a few bucks?

Many options/right away
January 24th, 2024
Verified purchase
• Previous review

Fanatics offered many choices on championship merchandise--They also offered an appropriate timeline on delivery--Oh yeah, the quality was good

Reason I chose this business:

Fanatics is the best vendor in the licensed sports items business

Thumbnail of user kellenr9
Massachusetts
1 review
0 helpful votes
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February 13th, 2024
Verified purchase

The customer service representative made the experience memorable. I was treated kindly and I felt like someone was actually listening to what I was saying unlike my last call. Fanatics and WWE are lucky to have this employee.

Thumbnail of user davidd5810
Ohio
1 review
0 helpful votes
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January 24th, 2024
Verified purchase

Always great products and quick delivery! No other site I would even consider first before ordering from! Only had one issue in the past,and they took care of it,had my stuff resent and waived the shipping fee! Operator was very nice and very helpful! Fanatics ROCKS!

See above👆👆👆

Reason I chose this business:

Like the products!

Service
Thumbnail of user timothyb1779
Washington
1 review
0 helpful votes
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March 4th, 2024
Verified purchase
• Updated review

I'm very impressed with the selection of styles and color themes, such as holiday specific jerseys for St. Patrick's or for cancer awareness. There is something for everyone!

Reason I chose this business:

I’m highly satisfied with every purchase I’ve made.

I'm always satisfied and never disappointed with the products I've purchased!
January 24th, 2024
Verified purchase
• Previous review

I mix and match team jerseys with jewelry elements to get the desired effect I'm looking for, and the limitless possibilities between NFL, NHL, and NASCAR, can't be beat.

Reason I chose this business:

Why wouldn’t I choose fanatics, they have a huge selection of items at reasonable prices and quality that can’t be matched!

Thumbnail of user bettyc1323
Tennessee
1 review
0 helpful votes
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January 24th, 2024
Verified purchase

Transaction was one of best experiences for me in ordering online. Articles were easy to find. Price was fair & I received my merchandise before it was due to arrive. Would definitely order from fanatics again

Reason I chose this business:

Recommended

Thumbnail of user brockr41
Ohio
1 review
0 helpful votes
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January 24th, 2024
Verified purchase

I really do enjoy the site for sports betting and the gear we order from their store is great. I get a little upset with there promotion emails. Those emails can be misleading and not stated that most them are for new customers only. They are still behind DraftKings and FanDuel when it comes to that.

Had a jersey ordered that was too big which they were happy to take back and let me reorder the right size. For the most part was very easy.

The other one made me upset because they sent a email out about bet $50 and get $250 in bonus bets. No where in the email did it only say for new customers. I made the bet and got nothing. Thought that was very rude since they didn’t state it was only for new customers

Reason I chose this business:

The free jersey promotion made me sign up

Service
Thumbnail of user amandas3084
New Jersey
1 review
0 helpful votes
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January 24th, 2024
Verified purchase

My grandson did his wish list for Christmas what he wanted was very easy to find the stuff that he had and you get your stuff within 2 days, What's nice as well every order you earn points to use it on another order. Thank you very much a satisfied Nana

Reason I chose this business:

My Grandson's wishlist

Thumbnail of user dawnb1485
Massachusetts
1 review
0 helpful votes
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January 24th, 2024
Verified purchase

I have had really good luck with Fanatics.
The quality of the products is very good which makes me more likely to use Fanatics for gifts.
Just one suggestion, if there is going to be a problem with delivery time or splitting up an order it would be helpful to know ahead of time.
Thank you for all your help in finding a unique gift that you are proud to send.

Only had to refer to Customer Service on one instance and that worked out very well.

Reason I chose this business:

Quality Products and delivery time, for the most part, is reliable.

Service
Thumbnail of user chrisa2236
Ohio
1 review
0 helpful votes
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January 24th, 2024
Verified purchase

Quality products from clothing to man cave decoration. Plenty of teams,schools,colleges,professional sports leagues to choose from. Gifts from infants to seniors. Never had a problem with fanatics.Great deals and sales.Products arrive on time,and have came in great condition! Clothing last. Material doesn't unravel or fade or shrink. I've been a customer for about 15+ years, and will continue to be a loyal customer. I've turned family and friends on to fanatics.👍

I ordered a OSU sweatshirt and it was all white except the hood and shoulders it was red.The color faded it pink when i washed it.Contacted customer service told them what happened and sent the old one back and they sent a new one within a week. Associate on the phone was professional and quality social skills. Very nice and understanding.

Reason I chose this business:

It’s for fans like me.Has everything I want and need.

Service
Thumbnail of user lisam6069
New York
1 review
0 helpful votes
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March 4th, 2024
Verified purchase

Being a sports fan Fanatics offers a variety of athletic gear, accessories for all sport teams at very good prices and quality products. Always find good sale items and wide selection.

Had to exchange and item because size was to small and was given a choice of refund or gift card.

Reason I chose this business:

Sports fan, quality and good prices.

Service
Thumbnail of user allenl314
California
1 review
0 helpful votes
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January 31st, 2024
Verified purchase

I have been trying to work with Fanatics agent via chat communication to solve my problem for months. During this period of time, I received 3 tickets for my case but never got the $7.99 credit which was promised by Fanatics agent multiple times.

I have been trying to work with Fanatics agent via chat communication to solve my problem for months. During this period of time, I received 3 tickets for my case but never got the $7.99 credit which was promised by Fanatics agent multiple times.

Service
Thumbnail of user christophers3319
Pennsylvania
1 review
0 helpful votes
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January 25th, 2024

Can't spell simple names right. All I wanted for Christmas was my Joey porter jr. Jersey. After talking to their customer service team sounds like we will be getting no benefits for a ruined Christmas gift…thanks a lot fanatics.

Thumbnail of user hollygower2081
Pennsylvania
1 review
0 helpful votes
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February 9th, 2024

I have made multiple purchases through Fanatics and while I have been happy with the quality of the hats and hoodies I have purchased their shirts need some work. Additionally all orders minus one (that was a gift shipped to a military installation) have been delayed. I have even gone as far as to purchase the 2 business day shipping however that does nothing when the order sits in processing status for two weeks and takes an additional 2-5 days for shipping. I have given this company more chances than I should have and have spent more money purchasing their items than I should have. I will be taking my business elsewhere from now on.

Tip for consumers:
The cost for any expedited shipping is not worth it. A disclaimer that processing time may take up to 2 weeks before the order ships would be nice. Do not focus on any item “in stock” that will ship within 2 days, it absolutely will not.

Products used:
Hat, Hoodies

Service
Value
Shipping
Quality
Thumbnail of user sharondab19
Texas
1 review
0 helpful votes
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January 24th, 2024
Verified purchase

My experience was very good with Fanatics. I like how they give u an option to pay with Zip which allows me to pay on my purchases every 2 weeks. Cause there is no way I would be able to pay it all at one time.

Reason I chose this business:

I choose fanatics cause the items are real and not fake. Also how they let u pay in installments ever two weeks with Zip if u qualify. They shipping is very fast too like that very much so.

Thumbnail of user margobadeau
Maine
1 review
0 helpful votes
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February 24th, 2024

Cristin was extremely helpful and patient when I called to explain that the wrong item had been shipped to me. She got the problem taken care of quicky and continued to follow-up until the correct item was delivered. Exceptional!

Service
Thumbnail of user josephs4077
New York
1 review
0 helpful votes
  • Send Message
March 4th, 2024
Verified purchase

I have purchased a majority of my sports gear from Fanatics. I love the selection, the ways to save money, all that! Easy to use website, and the app is just as user friendly!

Reason I chose this business:

The prices and deals!

Thumbnail of user deang296
Idaho
1 review
0 helpful votes
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January 24th, 2024
Verified purchase

I enjoy fanatics. They have good products and sales. I only wish that they had free returns/exchanges. It's not always easy to know what size you might need and having to pay to return or exchange is frustrating.

Reason I chose this business:

They had what I was looking for. I liked their sales prices.

Thumbnail of user christines2921
Nevada
1 review
0 helpful votes
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January 27th, 2024
Verified purchase

I follow the Golden Knights hockey team. There is plenty of merch to choose from. I bought a Stanley Cup Champions puck (beautiful) and a t-shirt with the Stanley Cup on it. Love them both. It was an easy process to purchase from beginning to end. I'll be back to buy more!

Reason I chose this business:

I like the wide variety of merchandise that they have.

Thumbnail of user mariau792
California
1 review
0 helpful votes
  • Send Message
January 24th, 2024
Verified purchase

I have been on a roll with my purchases from Fanatics. But my teams keep winning championships so I gotta have the gear! T-shirts, hats, & accessories have all been outstanding quality! The prices and constant discounts are not bad either! Who doesn't want great quality & pricing?!?!

Reason I chose this business:

Saw an ad and thought I would check it out!

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From the business

Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.

Business History

http://fanaticsinc.com/about/our_history/

Company Representative

Thumbnail of user erinf11
Nigel P.
Sr. Director of Fan Experience
Typically responds within 6 days
Our Mission: to consider the customer first in everything we do.

We believe strongly in doing the right thing and holding true to our mission of considering the customer first in everything we do. Because of this mission, Fanatics lives by a set of strong core values to assure excellence in our industry.

How do I know I can trust these reviews about Fanatics?

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