Fanatics

Constantly misses shipping times despite customer paying for top tier expedited shipping. Horrible customer service process leaves you with either two options... Wait for your product to eventually show up, far past the date paid for or to cancel with no compensation for the hassle and time this company consumed while ultimately failed to deliver. I would never recommend. Do Not trust the generic paid 5 star reviews that are all strikingly similar.

This company sent me an Eagles Super Bowl Champions cap with out the rope on it. Unfortunately for me I can't return the item because I took the label off before I noticed it didn't have the rope on it. I honestly think this company sells bootleg products

I ordered 2 flannel eagles shirts for Christmas. Both came with Washington logo. They sent me me a prepaid label. Sent the shirts back. They only refunded me for 1 shirt. They said I was supposed to send them back in separate packages. Not sure why. They are absolutely horrible to deal with. Lost $60.

My girlfriend bought a sweatshirt for me for Christmas on 10/29/24. When I wore it for the first time in early January, it started piling. I had the receipt, tags, and didn't wash it. Customer service would not take it back. A $65 sweatshirt and they won't take it back. It was a Champion sweatshirt, so I was surprised it did that but, it did. I think the Fanatics return policy is poor and I think their customer service agents (who you can't speak to on the phone but can only email) are from outside this country. Cheap labor and cheap customer service. I won't EVER be buying from them again.

I received a Fanatics gift card for Christmas. I bought an item and had to return it for sizing. I received no returned money but a Fanatics egift card. I bought another item - poorly made, I returned it and was emailed that I had a $52.46 credit in the form of another Fanatics egift card. But when I tried to use that card, the company credited me only $7.62. The agent continued to say I had used the missing amount on that second purchase. I offered to send the email with the confirmed return (it was even in my ordering history)!. The incompetent agent kept trying to tell me I had used all the credit even though I have the emails indicating the correct credit amount from Fanatics. DO NOT BUY from scammers.

Ordered a long sleeve gray camouflage shirt. When I received it, it looks barely even close to what was pictured. Like a distant cousin of the website photo. Customer service was situated and just kept asking about processing a return. Products have always been good up to this point. Disappointed. (Picture of of the short sleeve in the website)

I just bought an authentic Adidas Winnipeg Jets Kyle Conner jersey/sweater from fanatics for $280. They shipped it without wrapping the jersey and stuffed it into a little bag. So if, during shipping, it was ripped open, it would get ruined. The bag was so small it came all wrinkled. I bought the Adidas jersey over the fanatics for the better quality. I have bought fanatic clothing before and was thin garbage. So instead of getting a nicely wrapped and boxed fanatics jersey, if you order a $280 Adidas jersey, you get punished. I was going to get a Connor Hellebuyck jersey, too, but never again! Your loss fanatics! You trash!

First of all I didn't know my order was coming from I assume China, I don't recognize the name of the place on tracking. Tracking didn't work for 2 weeks, then it just said delivered one day. It wasn't delivered to me. I complained, they did nothing for me. Nothing...

Ordered a quarter zip and was sent a polo. Had to chat with customer service twice to get a return label. The customer service system was not time-efficient or overly helpful. Now I have spent over an hour of my time to return an item they incorrectly sent. Would not purchase anything here again.

Worst experience everytime there never on time ever always late no matter how early you order it everytime they have failed me even if you pay extra to ship faster they always blame it on the warehouse I've been screwed over many times now once again the game is Sunday and now got to spend more money somewhere else to get what I need

Ordered a Women's small shirt and although I always wear that size this wasn't close. I called to return it and I had to pay shipping and handling. So the shirt was $42 my refund after shipping and handling was deducted was $21. Not a bad business model. For them!

Fanatics you're terrible on making sure your customers received what they order! And not just that now you won't refund the full amount until you receive the mistake you send me, on top of that i will be out of my Christmas present! And you're offering a cheaper upon for a 50 percent off of a next purchase! You really think you deserve a second try? Amazon is way better and more helpful you guys customers service suck it's all about you & you only….teasing your people right so they can send the right thing to customers that's might help or refund the money with no conditions in advanced. 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡 Thats what I order! Look what I got..

They have had a order for almost 30 days. This week i got a email saying it would deliver on 12/26/24. Today i got another email let me know the item was out of stock and they canceled my order one week before Christmas. Yes this was a Christmas gift. I've tried for almost one hour to get someone on the phone with no luck. I've also used there chat line with no luck. I'll never order from them again and you should not order from them either!

I BOUGHT MY GRANDSON A HOODIE, THIS STUPID $#*! COMPANY KEPT SAYING THAT UPS WOULD DELIVERING THE PACKAGE. KEPT TRYING TO TRACK BUT IT WOULD NOT TRACK- CALLED UPS THEY SAID THAT TRACKING NUMBER IS USPS, FINALLY TRACKED IT DOWN AFTER WEEKS USPS SENT IT BACK TO TO FANATICS. I SPOKE TO CUSTOMER SERVICE FROM FANATICS SHE SAW WHERE USPS SENT THE HOODIE BACK AND THAT I WOULD GET A REFUND...
NEVER NEVER GOT A REFUND AND NOW YOU CANNOT GET A HUMAN FOR CUSTOMER SERVICE. $#*! COMPANY- SAVE YOUR MONEY OR GO ELSE WHERE - HORRIBLE COMPANY ALL THEY DO IS RIP YOU OFF

I purchased a Formula 1 Hoodie for my son. He wears a size Large in absolutely everything. I ordered this "oversized" hoodie for him based on the SIZE CHART they provided for this item. According to the size chart, it should fit someone with a 42-44inch chest. I received it, and it is huge. I have a 49-inch chest and this was loose fitting on me. I wanted to exchange it for a smaller size. This is Fanatics screw-up. They will only allow me to return it for a refund (minus a $9.99 fee) and not allow me to repurchase the exact same item in a smaller size for the same price I originally paid. I even offered to send them photos of the item. I put it on and placed a tape measure around my chest indicating the 49" chest that it fits. I laid the shirt down and measured it from arm pit to arm pit. 28 inches across. That means it is 56" around. Argued and argued with a manager for almost an hour. I will absolutely never buy anything from them again.
You can see from the photos, their size chart is wrong. Their mistake is now my issue.

I ordered UGA Sweat Pants for my husband on December 15th that were guaranteed to ship by the 23rd. Had they shipped on the 23rd they would not have made it for Christmas but they did not ship until the 30th and then expected to be here by the 3rd. Why give a "shipped by" date if you can not honor it. They are very over priced because they have the corner on the NFL market. I will be surprised it the pants show up by the 3rd.

This company is a ripoff! They kept my money even though I returned the items! I will never shop there again! Do yourself a favor and shop somewhere else!and when you try to call them they are never available! Even on chat you get nobody! I will spend my money somewhere else!

I ordered it with normal expectations that it would be shipped within 2 to 3 days. It was listed as in stock. Then 6 days with nothing shipped. Don't expect it fast. Got a refund and will spend it with someone who actually ships what you paid for.

I purchased a polo today had to pay a hefty shipping charge and did get a "30% discount code" but when I saw the charge in my account it was considerably more - so I looked at the order and noticed that I did not in fact get the discount promised. I called the customer service number to cancel the order (within about an hour) and was told I could not cancel the order that I would have to receive the product and then return it. I was also advised that I couldnt get the discount either. So - I highly recommend not purchasing anything from Fanatics. The service is terrible.I will also be doing reviews on Google and other social media outlets.