Fanatics

I used this company exclusively for online shopping for my sports-crazy grandkids this past Christmas. I don't usually take that risk (ordering all 12 gifts from one place), but did it because I found exactly what I wanted for everyone. It was close, but I was thrilled to have every single item arrive in time for the big day. Great customer service, great communication, great experience. Happy customer here. I highly recommend this company!

I'm not much on doing surveys or reviews but this is a must. I ordered an NFL Blanket from Fanatics as a gift. I didn't realize that the address I used was obsolete. The package was delivered on time but to the wrong address completely my fault. I contacted customer service for help not expecting much. To my surprise in a matter of minutes they had arranged to replace the item and also refunded my shipping fee from the previous order. Who does that in today's world. Thank you Fanatics I'm your customer for life.

It is always a pleasure to shop at Fanatics! Everything is there in sportswear and gear, no need to go anywhere else! The products are quality, authentic, and fun to wear! All the products are current! You can get items you missed over time, and get them in sales! The cost is reasonable! Fan Cash is great to have available!

Original order process was easy, efficient delivery was very fast. Merchandise was excellent quality and priced great. Had to return one item. Return process could not have been easier - refund received quickly!
Truly wonderful process!

Fanatics has the largest variety of unique shirts that I have seen. They are also made well. I always wear Ohio State and there's a wonderful variety of items to pick from. I also bought them for my daughter-in-law and grandsons and fanatics is the best place to find everything.

I had purchased gifts over the holiday and needed to return them due to fit issues. On both occasions, the customer service rep provided a painless and seamless process. I was dreading to have to deal with processing the returns but i was pleasantly surprised how smooth it went due in part of the great service that was provided.

See above

Purchased a T-shirt as a Christmas present for my son, issues with size. Not only did Fanatics work with me over the holidays, representatives newborn was very ill but still took the time to provide AMAZING customer service!'n

See above comment

I love the items that I purchased from Fanatics. The stuff is real and sold at reasonable prices. I do not like the handling fees or the shipping fees. You are definitely charged for both unless there is a promo code for free shipping. You can not escape the handling fee of $3 to $5.

I paid extra for fast shipping as this product was a Christmas present for a family member. My bank told me they are a fraudulent company. Do not order from this place! You will also never be able to get a response from these people.

I have bought all my sports clothes, etc., from Fanatics for years! Birthdays, Christmas presents, just because - I always buy at Fanatics. If a shirt or something doesn't fit, the return process is super easy. In fact, you have a year to return something if it doesn't fit or you decided you didn't like it, as long as it hasn't been worn. Also, you can get an e-gift card for your return and it never expires. The only problem I have ever had is the sizing. My son is a big person and sometimes his normal size fits and sometimes it doesn't. I just return it and get the next size or get a refund without any problems.

Some T-shirts a large fits and others I need an extra large. It's aggravating to get a T-shirt that doesn't fit. I've been offered to return the items, but it was to much trouble and I just kept them and gave them away.

They were helpful but it was more of a hassle to do what they asked so I never bothered.

They say they will accept returns for 30 days. What they don't tell you is they will only return half of what the item cost. There is no way to talk to anyone or email them. Only an electronic chat which was worthless.

Had to pay for my order with my credit card. Then get a refund for my Fan Cash Not happy had to tie my money Up For up to seven days till I get a refund had to pay full price for my item's first I think you need to work on that thank you Alan Wilson

I ordered a Liverpool jersey. When I received it, it was too small so I wanted to exchange it. The first person told me I couldn't return it because it was custom made. I pointed out that it wasn't and my name wasn't actually Virgil. I bought a jersey off of the website. The chat person then closed out the box while I was asking a question. So, the next day I tried again and was told that I needed to call a phone number in England (from the US). I asked if there was a website or online chat option and was told no. I was asking if there was another way to do it, and they closed out the message box again. The jersey looks nice, but the customer service could not be more worthless.

Ordered 2 products (separate transactions) yesterday. As of today, 1st order says 'still processing' and neither order shows up in my Fanatics account under 'My Order History'. Already problems and we're not even at the shipping phase. Pathetic! Like who has time to deal with the 'B' team. Pathetic! Don't waste your time. To be fair however, my bad for not doing any due diligence on Fanatics before ordering. Had I done 10 minuets of due diligence, I wouldn't have ordered anything from Fanatics. All lip service, no customer service phone number to call to resolve an issue, virtual chat only...pathetic! Exactly why I use only my Amex card for all purchases. Fanatics is great at trying to get you to buy more, offering discounts etc...so typical, pathetic. Too bad for Fanatics as they lost another customer. Except for my time, I'm out $0.00 since Amex will credit my account if Fanatics doesn't.

Ordered this as a gift. Recipient loved it! I had a troublesome experience prior to this. I shop this site frequently and never been disappointed. My previous order was incorrectly sized. Customer service was exceptional. This replacement item was perfect!

The agent listened to my issue and addressed it and made it right.

I ordered Michigan National Championship Merchandise on 1/9/2024 and have only received 1 of the 5 items I ordered. Some have been moved to February for delivery. A disclaimer when ordering would have been helpful. I would have gone local to get items if I knew it was going to take this long.

The auto response through chat was not helpful at all

First of all, the customer service agents straight up do not speak English. Second, who requires people to make phone calls to return things from online purchases anymore? It's a barrier that's clearly meant to be scammy by making merch hard to return. I bought a hat that's the wrong size, and simply need to return it. So I called, first agent found my order in the system, said they'd email me a return label, and then I never got it (checked spam, etc). Called again, next agent "couldn't find" my order number, I ask a direct question, super plain English and they respond with something completely irrelevant. It's infuriating. This place is a scam.

Gave me a refund due to poor quality of merchandise

I absolutely love my Lion's football hoodie, great quality & fit.
Ordered my husband one for Christmas, but didn't notice till recently, what looked like a tiny hole was actually an imperfection. Small stiches in the front. Bummer.

Absolutely a joke of customer service. I ordered an oversized item that was time sensitive to an address I was staying at for a week. I paid for two day shipping and Fanatics shipped out the item (4/8/24) within 24 hours using Ontrac. Ontrac proceeds to then send the package all over country, missing the expected delivery day. I contacted Fantatics on 4/10/24 (expected delivery date) after seeing the tracking and my package was sent to a different part of the country. I was advised to contact the shipper and see if they can reroute the package. I then contacted Ontrac and was told only the shipper can reroute the package. I tried to explain to both companies that I was no longer at this address and my mother is elderly and will not be able to handle or deal with this oversized package. Neither company cared in the slightest.

I immediately contacted Fantatics customer support back for the second time and they say can't change the shipping address once it is shipped and was told if you do not get the three days past the expected delivery date (4/10/24), we can refund or reship to the correct address. That turned out to be a huge lie.

I Just contacted their support this morning (4/13/24) (the expected three days after the original delivery date of 4/10/24) and was told the estimated shipping in now the 14th and have to wait another three days past the new expected delivery date. I tried to explain, I am not in town and in no way this is going to be delivered properly. There was no offer of help, no we are sorry. Then the person I was talking to, abruptly disconnects the chat.

Both companies should be ashamed of themselves.

Everything about my order was great! It was easy to navigate the website. The price was right. I got a discount with the Fan Cash that I had accumulated. The cap looks great and fits perfectly. It was a really nice experience!

Grabbed a few things at a great price. Only complaint is the pictures. I was unable to tell the fabric of the scarves I ordered. I definitely should have viewed the fabric, but would love if the pictures were a bit more detailed.