Fanatics

Charges to your card are performed immediately, even for items that wait a week or two to ship. You pay for shipping but may not get it the service levels communicated, as each item has a service quality--pay attention to that. You can't actually receive a tracking number in the order online (despite all the links that say track your order), You only get tracking in e-mail, so DEFINITELY don't delete that. You also cannot cancel without resorting to text chat. There's no customer service phone number, which is preferred to me when there's a problem. Given the high cost of these products, you'd expect them to "up their game".

For the products that did ship and arrive on time, it was fine, but I expect web sites to have more capabilities for the customer to track and serve themselves. This feels a lot like web e-commerce 1.0. Given the above technology and process problems alone, I'd suggest alternative sites.

I ordered a pair of SU sneakers $41.99 plus shipping from Fanatics on Sunday, May 3,2020. The initial email said I would receive them on the 19. Having paid for shipping, I thought that was a long time. I received another email a couple 2,3 :) days later with a May 12 date. I did receive them this morning 5/12/20 before 9:30 AM, FedEx. I am a female, size 11, however, to be safe, I'm glad I ordered the 12. They fit great. I was also concerned about the sole because I wanted some grip. I'm not disappointed. They are really cute, just as they appear. You can also change the laces of course to navy or orange if you want to be versatile-buy your own laces at any local store, they are not included... just a suggestion.

Ordered two special event super bowl jerseys claimed to be shipped "no later then the second of February" which is what your site said. One jersey shipped at 10 pm last night and one still hasn't shipped, I called and was told that I would receive expedited shipping but what good does that do me if one of my jerseys is in the mail already and you can't even manage to ship the other one out yet. Will never purchase anything from here again, hopefully your jerseys are a better quality than your service.

It's been 2 months since my order didn't arrive. Their chat option is constantly disabled, they don't respond to emails (5 I sent) and had to wait 40 minutes on the phone for them to tell me its my banks fault my refund didn't arrive. I told them politely that's not true and he raised his voice at me. I asked to speak to someone higher and he made it obvious that was a hassle, put me on hold then told me she had gone home. In the end begrudgingly he said he would send an urgent email. Then sighed and said see ya before hanging up. Worst customer service I've ever encountered. Still don't have my refund.

Ordered something from the site... wrong product was sent... and Fanatics will not help to resolve besides sending an email out to some other manufacturer. Plus, the quality of the item I received is terrible. Never again.

Rarely do I write reviews but in order to help save a person from frustration, I will write this saying avoid ordering from this company and by no means, pay for expedited shipping. I have ordered from here 3 years in a row for Christmas. I'm apparently a slow learner. $16.99 for expedited shipping in the beginning of December is no guarantee and they have a different excuse each year. This year, it's not their fault due to Fed Ex being behind. When I finally got a human on the phone from 6000 miles away, she said it would be delivered tomorrow. She can't send me updated tracking so I have to trust her. ‍ Save yourself time and order from Amazon or not at all.

Company did away with over $100 in rewards via merger. I was told they'd fix it and today they can't look into it. 2 months ago Julian said don't worry we will get it fixed. Horrible company. Worst thing to happen to lids.

John, employee # *******, sets the standard for excellent communication and customer service. Professional and to the point as he explained routine business coupon policy (1).
Will let Veteran friends and associates know about NHL Shop experience.

AS many have stated, i ordered, everything seemed great, and then their was a problem half way through the process. Why, post after post, does it seem as though fanatics takes the accountability and places it on another courier? You're an established company claiming to give me a service i pay for yet its been over a week and i live in the continental united states? Shipping is horrendous and if it continues i will never order from you again.

I'm sure by now everyone can see the trend. Order products and hope they show up... My latest order has shown "NEW" for two weeks and no updates. There is NO Customer Service to speak of. Everything is automated right down to the email inquire responses. Try calling? Don't bother, it's the same... Put on hold music loop for as long as you can bear to stand it.

What a joke.

This was the the first time that I tried ordering from this place. They had some cool things. I placed my order and got one of the three items within a week. The other stuff was supposed to be shipped three days after order as well. Been two weeks and still nothing called customer service and all they did was blame their warehouse. They could not give me an estimated date or nothing. Told them to cancel order. This experience was garbage. Can't see buying something and not getting it. Guess I will stick with shop nfl. Don't buy from here.

I order a NFL jersey and the size was too big. I tried ordering a different size of jersey and they didn't have it stock so I requested a refund and they gave me a e-gift card to buy somewhere else. So basically they don't do refunds, they give you e-gift cards

I purchased an NFL jersey for my son for a Christmas gift. After laundering it one time according to manufacturer instructions, a large portion of number on back of jersey "scraped" off. $70 shirt worn one time and customer service said they can't process a return since it was washed. How is this not a defective product? Ordered several things from them over the years but this will be the last!

Not only did my order take forever to be processed. The hoodie quality looks like I got it from a flea market, I paid $128 for! Very cheap material and print job. Then when trying to return they keep giving me the run around, telling me they have someone working on it, it's now passed the return date according to their policy. I'll never ever order from here again and I strongly advise you don't either!

I was very excited about getting some new MN Twins gear for my best friend who lives out of state. Received the items and unfortunately do not fit! The LARGE size is oversize in both items. I can't believe it costs $9.99 PER ITEM to ship back? How is this even possible? $20 to ship two light weight t-shirts is insane. How can this be the policy?

Ordered an item 15 of july 2018. International shipping delivery expectation 4 - 10 business days. Placed a call after 10 days with information that my order will be delivered on 30 of july. Today is 6 of august and nothing.
No working email!
No chat working!
Only number in USA (calling from europe hold on line twice for 17 minutes

Because Fanatics accepts only "testimonials" on their webiste, I'm leaving my review here. I received as a gift a Franco Harris autographed football from them. All seemed great at first. Loved it. Then took it down from the acrylic stand to show it off and its deflated. Unfortunately, it was over 365 days when I noticed this, so no exchange or return. Shame on me for that, but I would expect a $300 football to hold air beyond a year. I wonder how much its worth now?!?!?! The lesson - don't wait 365 days to show it off.

I received promptly item I ordered in great condition. My issue is customer service. My item was a gift, which ended up being a duplicate so I wanted to return it. Fanatics promotes "Easy Returns. Free Shipping."... not so much. Very misleading. Fanatics automatically charges $5.50 for me to return a shirt while USPS would charge $3.78. I contacted Fanatics via their email system and chirp... chirp... Needless to say, I won't shop there again. Lesson learned. A dispute doesn't need resolved here as I gave shirt to another person; just giving a heads up on their return shipping costs.

7 days from Ohio to VA Beach? I could have walked the distance by then. Must be the longest 500 miles in the history of FedEx... then it said free shipping and they charged me for it. Just say no to this very poorly run company and get your merchandise elsewhere

Please do not spend your money here. I paid $120 for a hoodie that showed up once as a return. The second time with the wrong logo. Sent it back ensuring I would not be charged for shipping. Told there was nothing they could do to replace. Ended up losing $20 and having zero to show for it. Super shady and terrible quality. These prices are insane for this level of quality. Shop anywhere else

I ordered an item priced at $139.99 CAD (Canadian dollars) on their website, however, I was charged in US dollars! This totalled $187.99! I spoke with the company three times but got no where and they refused to refund the difference. When a price online says it's CAD a company can't charge USD! Completely dishonest!

Wish I had seen these reviews before purchasing. Paid for expedited shipping and after giving it an extra few days item still not here and per chat "possibly lost." Says I need to wait til the Fed Ex delivery date (which is well beyond the promised date) before initiating a refund. No longer in stock. Their website says "... And if we screw up, we'll make it up to you every time. Even on Sundays! " Ummm... I don't think so. Did absolutely ZERO to make it up and I can't even get a refund until the FedEx estimated delivery date is passed so I'll have to keep track of it and just get more angry by the day. Total fail and now we're scrambling to find a shirt for the occasion.

The printing and design were great. For the money spent I expected a better quality t-shirt. The shirts are so thin they are almost see-thru.

Update... CSR requested more info which I sent to them two weeks ago(10-8)... nothing but crickets now.