Fanatics

I ordered a house sign as a gift, but it came too late and damaged. When I went on the website to find out how to return it, I found that they would charge $9.99 for the return shipping label. This left me with a refund of about $8. I went to their customer service area and the "live chat" was not available. I do not have time to sit on the phone about this, but am very unhappy. Why did I ever order from them? Also got a collapsible clothes hamper which came separately in a huge box. The item was in a dirty plastic bag.:-( My graduation gifts were a bust!

I placed an order, paid 2 day shipping. Four days later- nothing. Called fedex- they had not received the package. Called Fanatics- they say my order was lost- no apology. Asked if they could resend and they said yes, only to then come back and say items were out of stock. I cancelled and now waiting 7 days for a refund. The girl was unapologetic, even when I prompted her that she could at least apologize. She said "I'm sorry the carrier lost your order". Unbelievably poor service.

I ordered my personalized Seahawks cup and my Dallas Cowboys cup arrived with my wife's make on it. After trying to find something other then AI customer service I found a number where I got to talk to someone I couldn't understand. They instructed me to wait until the arrival time had passed (it was early) to be able to get a refund. That's 7 days from now. Plus I've got to call them back on that day. This company is behind the times. Unprofessional and complete garbage.

They sold me a faulty product that I tried to live with for a couple of months, but problem kept getting worse. So I asked to do an exchange. Instead of a 365 return policy, it was actually a 90-day return policy. I missed the cut-off by 10 days and that's mainly because the times I tried to contact them before, their customer service was unavailable because the backlog queue was full. Also never mind that the order took about a month to finally get delivered. I've been a repeat customer for years. But I guess that doesn't count. Rather than making the order right, they found a loophole to hide behind. They will not get another dime from me!

Paid Too Much for a cheap practice jersey when on the website the pictures shows a Nice quality fabric. Talked with customer service, they were supposed to send me a coupon that i Never got and the person hung Up before i was done talking with her.dont Buy from Them!

Ordered yesterday and haven't received a confirmation email at all. Order review doesn't even say shipped so I'm going to go ahead and assume the free 3-5 day shipping is a lie. Wish I would have read reviews before I ordered

I was delayed on getting an order. They immediately refunded shipping, told me when I could report the package as lost (3 days after expected date) and also sent me a coupon. They guy was so super nice about it all!

I ordered shirts the end of October. Ordered 2 in order to get qualify for free shipping. 1 shirt was a Christmas gift. Size Medium, that would fit an XL! I want to exchange, but am told "that shirt needed to be returned in 30 days". All over their website it says 365 day hassle free returns. No so! I was told if I return, they will donate and I cannot exchange. Very disappointing, especially for a $90 shirt. Will never use them again, or recommend them!

I bought a Fanatics branded sweatshirt at an arena and the embroidery started coming apart after one wash. I contacted their support and was told that they will not stand behind their product unless it was purchased on fanatics.com. Where else am I supposed to go?

Pricing way out of line for the quality and workmanship of the "Made in China" crap they send their customers. Clothing sizes are way off. Products fall apart, stitching unravels, materials are thin and flimsy. If you buy something from them that absolutely won't fit and decide you have to return it, understand you might get a return of half your purchase price. Stay clear of this company!

Does not follow through with their "promises" Save yourself the time and hassle and just buy your items from Amazon.com. You will get them in a couple of days and if they mess up, they will make it right, unlike Fanatics.com.

I would not buy from fanatics. Horrible customer service. I ordered jersey and they sent me the wrong player and the wrong brand. It was some cheap, low quality jersey for the wrong player. I asked for either expedited shipping on the correct item or a refund so I can have it in time for our event or buy it somewhere else. They would not do either until the other item was returned and received. The correct item is now out of stock and I have to wait extra long to receive a replacement. Either way it will be too late for my event and a complete pain in the $#*! to return the cheap jersey. GRRR! Avoid this company! If they make a mistake you get the headache.

I ordered in the middle of December, shipment came before Christmas. Was also pleased with the size fittings for two t-shirts and a stretch fit baseball hat. I will order from here again. Promo codes didn't really make a difference in price. Happy with everything overall.

I bought this for my wife, it seemed like a nice sweatshirt. EXCEPT, they got the color wrong. Instead of having the Texas Longhorns in burnt orange (as pictured), it was red. You'd think for 52 dollars they could at least get the team's colors right.

The product arrived in short order, material was excellent quality, the appearance was great, and the Michael Jordan logo was accurate (I'd thought it was in error- but apparently Michigan football is sponsored by Jordan.). David in Fanatics customer support was very responsive, informative, and helpful. I'd have given this review 5 stars, but it required posting a negative review to reach a human in customer service, which I'd love to see fixed.

I ordered two youth sweatshirts. The sweatshirts were supposed to be black, but they were very faded like they've been sitting in the sun all summer. The logo and writing on the front of the sweatshirts were faded, and 2 times smaller than how it appeared in the pictures. On top of that, they arrived over a week late. Very disappointed, not ordering from here ever again!

"We have been using Fanatics the last few years and every year enjoy the experience more than the last. Most recently we have made multiple orders of 20 or so items for the upcoming football season. Making the experience better this year was the customer service provide by Cristin which has been incredible. Her personal attention to address our needs or concerns has definitely been A-Plus and will keep us coming back. We hope she can remain our service rep and recommend you make her yours as well. Thanks again for making it a great customer experience Cristin."

Terrible experience - just spent a large amount of money on new corn hole boards - got them yesterday (25% off) - today I got an email for 50% off for the same boards. Called and would not honor, not concerned about good customer service or taking care of loyal customers. Stay away

I ordered a pair of shoes. I know when you order such items you expect a little size issue since it is S, M, L but as a size 6 women a size S (5-6) should be pretty close. These look like clown shoes on my feet. They are way too big. Fine, I'll just return them! Oh but I get to pay a $10 fee to return something that should have fit if advertised correctly. I'm so sad. Now I'm stuck with shoes that don't fit because I'm not wasting my time to only get half my money back.

I have ordered several things from fanatics now and have never had any trouble with receiving my orders. As far as customer service, I never found the need to contact them. Some of their items are slightly overpriced imo, but the selection is awesome. I appreciate the fan cash that you earn with each purchase... makes the next order cost less!

Well I now see that I should have read reviews before ordering from this company. I have the very same issue as many also have. I ordered, they charged card. No product, no response to numerous emails and all you get is voice mail on there phone number. A scam?

Paid $44 for a quarter zip. The company sent an email that my product was delivered and gave me the tracking number. No delivery of the item. No human will respond at this company. It puts you through a useless chat do-loop. I contacted my credit card issuer and they refunded me the money. Don't be fooled by the nice school logos and their official sounding status as the school's trusted online merchant. They are a very untrustworthy company.

I'm an international customer in Australia, and i must say after reading a few reviews i was a bit nervous about my order. But 9 days after I ordered my jersey it has arrived, tracked all the way, exactly what I ordered. I cant even get something delivered within my own country that fast! Absolutely outstanding performance, I would definitely use again based on my experience. Thanks!