Fanatics

I ordered a Patriots Sweatshirt. Received it Xmas eve, just in time to wrap and put under the tree. I received an Eagles Jersey. I initiated a return for the Eagles Jersey but they did not give me an option to receive my original sweatshirt. Tried the "Chat with us" feature but its really just a bunch of automated tabs and nobody actually answers when you type a question. Tried to find a phone number on their site but got frustrated after searching for 15 minutes so I just gave up. Now the sweatshirt is $20 more expensive. I'm just going to return the random Eagles Lineman jersey and buy the sweatshirt somewhere else.

If you are in a hurry to get an order then use Amazon Prime or someone else. Ordered two World Series hats 30 minutes after my team won to get there. 2-days after the World Series was over they showed up after Fanatics longest stated shipping time-frame. I will never trust them again for any order. Now I am waiting for a Credit due to their poorly run Fulfillment center and customer service. Also, note that when the package showed up later when the Tracking said it was being returned to the merchant due to a wrong address (which was on the order correctly), I now have to drive 30 minutes to mail it back. Injury to insult... yes, I spoke to Cust. Serv. Twice and they were very insulting and not helpful.

I didn't even know a review site like this existed, but after another terrible experience with this merchandise dealer I had to see if I was being unreasonable, or if everyone else was having similar issues. I see that 695/866 reviews have given Fanatics 1 star! How does a company like that stay in business?

For me the issue has been the shipping - routinely. I paid $25 for a jersey to ship "next day" so I could have it in time for a tailgate-themed party. However, the confirmation tracking number says it will arrive in 5 days. Customer service said that next day shipping means that the package will be SENT OUT on the next day, not received. That's total crap. Who would pay $25 for 5 day shipping?!

I've also had other orders that have taken weeks to arrive. I don't know what the deal is with that, but between promising to delivery a service and not living up to it, combined with puzzlingly long shipping waits, I can't imagine using this site again.

I purchased the last one, and paid the extra for shipping. Order was acknowledged and when I called up looking for an update after it should have been delivered, I found the order CANCELLED. No notification - nothing! After contacting customer service, to figure out the problem - they were all out of stock. Now my son is in tears. This totally sucks! Extremely poor communication!

The website is great but I've had tons of problems with the products they ship out. Clearly they don't do any quality control on returned items because twice I've received items that had clearly been used before (missing tags and/or food stains). Also, i have to keep ordering because they will only issue a refund in gift card format or you have to pay a large fee. Then they tack on handling fees on each order.

We love purchasing from Fanatics but Cristin makes the experience such a pleasure. From her person touch in communications to her suggestions made because of previous purchases. She's just extremely helpful and we appreciate it!

I ordered a jersey for my daughter's birthday from Fanatics and the site stated "available to ship". The order has a 10/4 arrival date. The date came and went with no delivery. Why is a company allowed to sell product they don't have? My daughter was disappointed and I felt taken advantage of. I contacted their customer service to get information and their representative stopped responding to our chat when I asked for information on the order. Very unprofessional! I will be advising my relatives and friends to stop purchasing here.

I placed an order on 4/16 and received a shipping confirmation on 4/17. I had a 3-7 business day shipping but it's been 3 weeks and I still haven't received my items. I called in and all the agent could do for me was say I don't know what happened, I'm just going to return your order. I didn't get any compensation for me waiting 3 weeks for nothing. If you don't have something in stock, why would you confirm it was shipped? I used to buy shirts and jerseys from Fanatics, I don't see how I can trust them ever again. I understand a day or two delay, but I waited weeks!

We ordered a nice Jazz Jersey for my son and he was thrilled with the look. After the first wash, the lettering started to peel off. Fanatics would not replace the item. Very disappointing for a 14-year old. I will never purchase from them again.

The Chinese website that sell jerseys are more reliable then these clowns. I ordered a jersey and now they told me they have lost the order. Customer support can't even figure out what happened and is making me wait days before they resolve my problem.

Bought two hoodies for $65 each and I ordered them a size larger just to be safe. The hoodies just barely fit and the quality is laughable. It looks like they took the cheapest sweatshirt they could find and crudely ironed on the team name and logo. It just seems like this is something you would get from a place like Wish or one of those other sites that send cheap crap that is not as advertised. Unfortunately I've been bit twice now by this company, I tried to return a World Series champions sweatshirt that had the wrong team on it, I sent it and was never refunded to this day.

Have ordered several things from Fanatics and each one has been absolutely terrible. The quality of the materials are cheap and flimsy. The screen printing is very poorly done And the items are way overpriced. It's really disappointing since they have seemed to take over all the merchandising for major sports. I will NEVER buy anything from them ever again.

I have three orders out there two of them were cancelled by fanatics for reasons unknown it's been a month no refund no one has responded to any of my messages my third order is still out there somewhere I doubt it will show up $80 down the drain

I ordered two shirts, nothing special on 9/18/17, the website said that they were both in stock, ten days later the status still says new with no tracking number and an email saying that my ordered has been delayed. No details have been given to me regarding why the order was delayed. Its upsetting because licensed gear is expensive and I still do not have my product or any information regarding it.

The products are wonderful. They are high quality and durable. I receive great compliments on my Green Bay Packers items.

I ordered a Green Bay Packers sweatshirt. It never was delivered. The NFL investigated and, apparently, it was stolen. They told me not to worry that they would send me another sweatshirt. I received the new one two days later. So my experience with your customer service department was wonderful.

I updated my review from 1 star to 3 stars since i finally received an email that my shirt is on its way. Funny thing is our team just got put out of the Stanley Cup last night so will have the shirt for next season.

I updated my rating since Chastity from Fanatics went out of her way to explain the issues with the warehouse and why our item was so delayed. It would be nice if Fanatics did this without my writing a bad review first but glad somebody acknowledged the issues I have had with this shirt. I will give Fanatics another chance next time i order something and hopefully will never encounter a 3-4 week delay again!

We ordered a woman's large customized sweatshirt. It was obviously printed on a child's large. I tried to return it and explained my story. They didn't care, as it's their policy not to refund customized orders. How about getting the order right? Then, they explained that they give these wrong customized orders to charity. Bravo! I lose $50 and they get a tax write-off. What a great deal. I will never order through this company again. Too bad they don't have zero stars. From the looks of other experiences, Fanatics would rank about a 0.5/5 stars.

Out of my 5 orders two were wrong. First one they sent me the completely wrong jersey and the second time the name was sewn on backwards. If they didn't own everything sports clothing related I'd order from somewhere else

My order was placed almost a month ago. I have received several emails saying the delivery is delayed. A chat with customer service offered to refund my shipping $4.99. A weak later that has not happened. I am waiting this out but would not recommend this company for anyone.

I recently ordered a t-shirt from Fanatics and the item came damaged (Plastic Wrap glued to the clothing). After speaking with a staff member on the online chat I was able to get an exchange and was issued a return label for the damaged t-shirt. After a few days I receive the second t-shirt being sure that the item was going to come with no damages. However, the exchange item came with the same damage as the first t-shirt. After contacting them again, going through a huge inconvenience, I was notified that they do not have a policy for second exchanges, even though the second item came damaged. So now, after all this time and all this headache, I had no options but to return both DAMAGED items for a refund. Completely unacceptable. This was by far the worst customer service experience I have ever had and I rarely complain about these kinds of things. Very dissatisfied and disappointed! All I wanted was to get what I paid for, a normal T-shirt without any damages.

I paid a good amount for a Pats hoodie for my son. It was one of just a couple gifts he asked for for his birthday. Sadly, upon opening the bag we found two stains on it, and the tag was slightly bent. It seems strange that these things would be there considering it's supposed to be brand new. I have bought from Fanatics before and I am pretty sure it's been fine to decent. But after this, I am feeling like I need to just go straight to the NFL website or try to find something local, despite the fact that I live in a very small town. It's disappointing since I'll now have to go through the process of a return. But what's worse is that my son had an aspect of his birthday end up being quite disappointing.

This past Oct, I posted a review on this site criticizing Fanatics for their failure to deliver an order that was overdue and that I needed desperately prior to a trip departure. I am here to report that not only did their customer service step up to the plate by getting my order out quickly due to my circumstance, but they also paid the costly shipping to insure it's timely arrival. I have happily resumed my relationship with this company and urge others with an order problem to contact them for resolution as their customer service reps can be very accommodating. Thank you Fanatics team!

L. Fisher

I ordered 2 items yesterday before the deadline that promised free shipping and next day delivery. Nothing came today and now I have to explain to my parents that they won't be getting their gifts for Christmas. I was also charged 24.95 for shipping which makes no sense. I want my packages and my money back this is ridiculous. Why promise something If you can't deliver.