Fanatics

I ordered two hats. They didn't fit so tried to return them.
One didn't work on their system, I tried multiple times to get it fixed which they couldn't after a ton of correspondence. Each time having to start from the beginning.
I was told put them both in the box and return.
I did. I was refunded for one hat, but not the second.
I have now had a million email interactions, at each point they don't read the email, they say the same thing. I have tried their chat with an operator, they wanted me to call a number in the US off my mobile instead of trying to get in touch with me or have a UK or at least a number that doesn't cost £2 a minute!
A million tickets raised... absolute garbage.
I did everything they asked, it has now been 3 months and don't have my money.
WORST CUSTOMER SERVICE EVER.
It is NOT worth it.
Use any other company.

It's been over a month since I ordered and no product has arrived. Crappy shipping method has no tracking. I'll be doing a chargeback. I've tried calling 3 times. After a long time listening to hold music the call simply ends. I've tried there online chat and no one is ever available. Email is not an option.

I ordered a Father's Day present on Monday and it is now Friday and the item hasn't even left their warehouse yet. When I wrote them back to complain and ask them to please expedite the shipping to resolve the issue, they responded 2 days later instead giving me a $10 credit to their store... to me this is completely worthless since I'm never shopping here again. I wish I could give them less than one star and I wish I checked out all their terrible reviews before ordering with them.

I simply ordered a T-shirt from this company on 5/20 and received an email confirmation. It's now been nearly 3 weeks since I placed my order so I tried to track my order. Their website didn't recognize my order# or email address so I opted for the live chat. Even after attaching and sending a copy of my order confirmation, they still were unable to help locate the order. Unbelievable! I would be very hesitant to place an order or give these people your credit card info.

LOUSY service as well as customer service. Ordered an item back in April that I never received and was never given a reason why after being on hold for 20 minutes. Went to place another order in July of the same year and the same thing happened. Worst customer service I have ever experienced. Stay away from this toxic site

I received two shot glasses that I bought as a birthday gift for a friend. The glasses had barcode stickers or something of the sort on the rim, so I wanted to take them off before gifting. There was glue residue that didn't come off, so I washed them in soapy water. Well the team logo decal quickly began to peel off! Went online to get a refund, and they want to charge you 9.99 for a cash refund! Either that or you have to take store gift card. Which is unfortunate as I don't plan on shopping with them again!

Ordered a Penn State Jersey - lasership tried to deliver it 5 times saying they needed more information. Emailed them 10 + times and no response. Called many times and never got through to anybody. I asked CS at Fanatics to contact the shipping company and they said that they could not make outgoing calls. What a sham company. They seem to have a nice selection of product but the service sucks!

Order a shirt on 9-23 and when order they had 8 in stock. 3 to 5 business days to ship. Been going on 3 weeks now and emailed server times and called, left messages. No answer. Period. Would like refund, but they way things are going, that isn't going to happen either. Buyers beware, always look at reviews. Lesson Learned

I received the wrong size of my jersey that I had ordered. I bought this jersey 25% off and thought I would have just been able to exchange it, however they don't do exchanges and now the sale is gone. They expect me to buy a jersey at full price now due to their mistake. Also the amount of time that it supposedly takes to receive your refund is extremely long and that makes me feel extremely uneasy. Will not be buying the jersey from fanatics unless customer service finds a good solution.

This website plasters all over their website why you should order with them and about their "hassle free" returns. If you order something incorrectly they will not exchange but will refund and expect you to re-buy the item after skimming a $5.50 fee off the top of your credit. I talked to their customer service and they said unfortunately I would have to pay. Stay away from here and use a true hassle free service such as Amazon.

Ordered something from them that is a manufacture direct item. Got the confirmation email and went to check the order status next day. It is not on their web site. The order that I received a month ago still shows as pending, also. Tried using the help section, but it is incorrect and shows navigation that does not exist.

Did a chat session and got a lot of attitude from the Fan Advocate. I don't think that word means what she thought it meant. Had to get a supervisor on the chat and wasted 10 more minutes to get it cancelled. Well, they said it would be cancelled. I am betting I will have to cancel the CC transaction myself.

My wife and I are longtime Cubs fans. Wife has been a fan since toddler. Ordered two items to celebrate and their POS carrier LaserShip loses shipment. Says it was delivered, we were home that day never got it. Contacted CSR and they said it'll reship, a few hours later an email comes and say one is out of stock and being refunded. I don't want a refund, I want what I ordered. Now that Fanatics ruined our Xmas, I will never shop with them again.

I usually do my homework when something looks to good to be true but I wanted to get a jump on the order being that my team is in the Stanley cup and the 1st home game kids Saturday. After completing my order they were quick to deduct funds from my account but failed to send even a email confirmation with shipping information. Feeling very uneasy after now reading all the negative reviews.

I ordered a Utah Jazz Infant Personalized Bodysuit for my niece size 0-3 months, and figured delivery like every other place I'd ever heard of would be a week/week and a half at most. I checked my order status the next day and found out they weren't even going to ship it until a month from my order date. She's a baby. She would've grown out of it after wearing it twice! So I called in to cancel the order and request a refund. They said the order was from a third party and that cancellation could only happen within 30 minutes of placing the order and so it was too late. Overall ridiculous experience. Take your business elsewhere.

Where's my order? I too placed an order and as the site stated "get it by 12/23"! I've been waiting all day. I've had my gift boxes and wrapping paper on stand by. Now I have no gifts for my boyfriend?! How embarrassing!

I just went back to review my emails. I did find one that says get it by 12/23 or is free... maybe just another lie?

Be sure you review your order and dont get in a hurry like I did. Customer service would not give me the item as it was prices on their site the day I bought it or even to check that day. I could not pull it up when using history so I had no way to prove the amount. And they said the discount did not apply to the items I bought. Check everything before you hit the purchase button and do a screen shot just to be sure. When I first ordered from them when they were a fledgling company they were great. The more times I order the worse it has gotten. Too big for their britches. They have lost me! And my family. They probably don't care..

I received the wrong item, not once but TWICE. Had to return both times. They expect you to return items when it was THEIR mistake. Don't take into account time and trips to P. O. Item was out of stock. Now I get an e-mail saying no refund because another item was shipped. UGH! I could scream. The more I try to fix their mistakes the worse they get. The need to take some lessons from other Companies about good customer service.

I placed my order on December 10 and was to be shipped within 7 days, we're on day 10 now. I checked the order today and it hasn't even processed yet. I've attempted to call them at three different numbers, all with insane wait times. I was on hold from two different phones at once, one was up to 46 minutes before I finally hung up.

They had NO problem charging my credit card that very same day though. Where's my order?

I received the wrong shirt on my order. I purchased a Stephen Curry shirt for my son. (His favorite basketball player). I received a Buffalo Bills mens shirt! So, I called in and spoke with Spencer. He was very fast, charming, and took care of everything for me! I understand sometimes stuff like this happens, and wrong merchandise gets sent. I appreciate how the situation was corrected and how fast! Just in time for Christmas! Thanks Spencer! As someone who has worked in customer service for years, I hope this company knows what an asset you are!

I purchased my son a pair of $60 shorts for Christmas and by the time he got them and wore them it was over 30 days. The first time that he wore them the waist band/drawstring ripped out. All I wanted was to exchange the defective item but it is against their return policy. Personally I think if a product is defective they should replace it. All they offered me was $10 off my next order which I really don't plan on ordering from them again. Why advertised 365 days return policy when it doesn't apply to defective items!

The whole organization is awful. The worst online apparel group. The NFL teams can do better. They don't deserve my business either. Been screwing around with these losers since the Holidays. Ridiculous amount of time to get the simplest of things resolved.

Can I give 0 stars?! Similar experience as others. My order sat in the Shipping label created status for 8 days then I receive an email that says they received my return and have processed my refund. I never received my order. I did not want a refund; I want the shirts I ordered. Im wondering if Ill actually get this refund that could take 7 days. So basically, they hold onto my money for 2 weeks. No telephone to call. My e-mail was returned with a message saying the e-mail is not monitored. My only option is live chat. I did receive a previous order but it wasnt what I ordered. I ordered a ladies red Angels shirt and received a extra large mens blue Brooklyn Dodgers hat! Not even close. The receipt said the Angels shirt too. I was guessing the warehouse workers might smoke marijuana. To their credit, they did exchange the hat for the right shirt, but after this time, Im probably done with Fanatics.

I ordered from them before l, clothing sizes way off. I just lived with the items. Ordered men's shoes received toddlers shoes. Cost more to return than I would receive as a refund for their mistake. No "love chat" to ask questions. Horrible site. Asking for