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Fanatics has a rating of 2.5 stars from 3,911 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fanatics most frequently mention customer service, day shipping, and business days problems. Fanatics ranks 1st among Jersey sites.
This company responds to reviews on average within 6 days
Courtney | Fan Relations did a wonderful job taking care of me with my order and followed-up afterward, to ensure everything was received properly and the quality is what is expected from these expensive items. Please reward Courtney for excellence in customer service!
I ordered 2 of the VT Metallica shirts for my wife back in August. I was told 3 weeks in only one was ready and I asked them to ship it and they sent the request to do that. As of today both items are now on back order until mid October. What's the point of preordering them. Don't you know how many you can sell. You took my money and now I am without product. Shady!
Announces at the top of their website "65% of Site wide" with exceptions. It should read, "Hunt down the one item with 65% off and maybe another item could be on sale."I put 7 different, individual, items into the basket over this weekend. Not one, not a single one, qualified for this "Site wide" promo. This is the definition of a "bait and switch." Can't believe the major sports leagues collectively use this site... Also, $35 for a damn snapback hat! Price gouge much.
Long story short. Shipping has been delayed over 2 weeks with no updates (LaserShip). 2 hours spent on hold on their customer service lines over the course of 3 days. Never spoke to a human. Several emails sent and ignored. Still haven't received my item. I have been ordering things online my whole life and the experience I had with fanatics and LaserShip has been the saddest, most pathetic excuse for a business. I have had better customer service from kids selling stuff on their parents eBay accounts.
Hello Neil, thank you for your feedback. We are so sorry to hear that your package appears to have been lost in transit. According to LaserShip on 12/15 the following scan appears:
12/15/2016 11:59 pm Delay in delivery due to external factors
We are unsure what may have caused the delay or if the package will arrive soon. We are truly sorry for the frustration this causes for you. We have issued a full refund as the item is no longer in stock, and ask that if it does arrive you please keep it as our gift for the inconvenience this has caused you. If there is anything else we can do for you, please let us know. We value your business and hope you will give us another chance in the future. Sincerely, Sarah B.
Issues arise sometimes from online ordering. I had an issue with my order that sent it to the wrong address and I was unable to retrieve my package. Shakira in customer service assisted me from start to finish in resolving this problem. Thank you so much!
Good Morning, William. I am truly sorry there was initially an issue. Thank you for taking the time to tell us about your experience. Thank you, Maribell
My boyfriend spend $200 on a jersey for me for Christmas as they did not have the players name and number he choose the custom option... big mistake
It was way too small... the sizing chart is incorrect. We both called and emailed customer service and were told we were out of luck no returns as it as a custom jersey... however they do sell a Seahawks Lockett jersey so it is sellable... they also said if we sent back they will just donate to charity. Even if they would have just giving a 50% store credit. I would have been happy but too be told we are just out of luck was horrible service
Hello Trisha,
Thank you for your feedback. We sincerely apologize that the item you received was not a correct fit.
While we typically do not accept custom items back for a return, we do show that an exception has been made to allow you to send the item back for a refund. According to our records, a return label was emailed to you on January 3,2016 and we have also waived this so it will not cost you anything to send the item back.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
Do not order from this company! I ordered a Viking jacket that tuned out to be sweatshirt material which was a women's large. It was more like a youth's size. I used there label to send it back and was charged $12.49 when it says they charge $5.50. It took several phone calls to get anything back on my credit card. So I paid $12.49 and got nothing for it! Just a lot of stress!
Ordered two shirts for delivery on 1/23/17 for Super Bowl 51. On their site it says "will be shipped by on or before 2/1/17. Today is 2/2/17 and they still have not shipped! This company is terrible and it is about time that all the major sports teams stop doing business with them!
Hello Charles. Thank you for providing us with your feedback! We are truly sorry that the items did not ship in the timeframe that was needed, we can understand your frustration in this situation. We do see that a refund has been issued for those items. Please allow 2-7 business days for the refund to reflect back on the form of payment that was used at checkout. We would also like to provide you with an additional store credit that can be found when you log into your account. If we can help further please do not hesitate to reach back out. Sincerely, Cayla J.
I ordered a customized shirt/jersey for a colleague who is retiring after 30 years in the U.S. Army. I made sure I selected & PAID FOR the 3-Day Shipping option. After contacting FedEx to ask why the parcel had not moved in two days, they explained it was shipped via "FedEx Smart Post" which is a 7 day shipping option. The lady at FedEx said "Oh, Fanatics... yeah they do this all the time".
So, now I have no gift to present at my friend's retirement to show my gratitude for his service. All because Fanatics cannot establish basic logistics processing. If there really are that many others who have had this issue with shipping, perhaps we should look into a class action suit. I assure you I will advise everyone I can to avoid this organization.
Hello Thomas, we apologize for the shipping delay of your order. For this inconvenience, we have processed a discounted refund for your order. Please give 2-10 business days for the refund to reflect. Again, we truly apologize for the inconvenience this has caused you. Thank you, Ceterija
I ordered a hat and paid expedited shipping to wear it on a particular day. I received the wrong hat. I cannot find a phone number or email to get in touch with them. They have a virtual assistant that does not understand what I'm talking about. I disputed the purchase with PayPal and days later they still have not responded.
I was super ecstatic about the Dodgers winning the 2020 World Series so I ordered a blue long sleeve shirt from Fanatics. I finally received the order and the shirt appearance (the color) does not match what's advertised on their website. The color appears faded and the white lettering stained with blue blotches. Quality control dropped the ball on this one.
* Fanatics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
First (2) technicians were not good, the first guy sounded like he just woke up, second lady clearly was making up regulations and exclusions to a sale, whilst I was reading the exclusion list verbatim per the official website, third guy (Johan) definitely took time, heard me out, did research, read the exclusion list, very thorough and solved the computer glitch manually.
Hello Guadalupe, thank you for your feedback! We are very sorry that you were having problems placing your order and the service you received. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
I have read the first five reviews and they are all about shipping in some way or another. Mine order is no different. I have ordered through Fanatics before and have had no problems. My order was two items and I received one item but not the other one. They state that I have to wait until my packages does not make it today for them to do something but thing is, it was a Christmas present and will not be here for Christmas. This is so sad! Some of you are very lucky, being able to call. I could not find a phone number to speak with anyone therefore I had to chat online with two separate customer services reps. While they were polite they did not care to rectify the situation. A simple call to make sure the package was given to Fedex would have been nice but neither rep was willing to go that extra mile for providing great customer service. Needless to say, I will not be ordering through them again
Tip for consumers:
Be sure you do not need your package by a certain time!!
Hello Tiffany. Thanks for your feedback. We are very sorry, but your package has been lost in transit. Unfortunately, that item is now out of stock. We have issued a refund for the missing item, that will post back to your credit card within 2-10 business days. Sincerely, Karmen
Promised a almost 2 month delay in order fulfillment then posted a email of 3 more day delay however they took the payment Out-in June 5 days after ordering! Tell me again why did I order from Fanatics.com cheap outfit. Almost to point of being ridiculous. Unless you have months to wait don't order from FANATICS.com
We apologize for any inconvenience this may cause. The face coverings are pre-sell items with special shipping dates and we’re working to ship them out as soon as we can. We appreciate your patience and will email a shipping confirmation with tracking details once it ships. Sincerely, Chastity
Bought a sweater that turned out to be an overpriced sweatshirt. Bought a baseball shirt that was so thin the numbers on the back showed through to the front. Flimsy. Not worth $5 let alone the $37 charged. When called to address the issue, service rep had no way to access what products they sell. Pathetic! Don't buy here.
Please provide your order number so we may look into this issue.
I've been ordering from them since 2008 never had a issue if I did have a minor issue customer service was great. I spoke with Tierra on 11/7 she's the best agent there. She made sure I was well taken care of. There products are the best shipping is a Lil slow but it's worth it
Hello Sincere. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Karmen
I ordered a customized jersey for Christmas and it was never received. Now they are not giving the option to refund/cancel the order and it is still in processing. Called customer services and they just hang up on you. I think this is a fraudulent company and will seek a refund in other ways.
Hello Tisha,
I am very sorry for any concerns with your order and your not having received it yet. I have sent you an email with further information if you have a moment to respond. Please let me know if I can assist you with any further questions or concerns when you reply.
Sincerely,
Adam
I ordered an item on 12/9 as a Christmas present for my wife. On 12/10 they marked the order shipped. Well, 2 days later and they still haven't actually shipped the item; they simply created the label. Unfortunately, I'm leaving next week to spend the holidays overseas and it is highly unlikely it will arrive in time, since it will ultimately get shipped via Fed Ex Smart Post, which is literally the absolute slowest way to ship an item.
Hello Josh,
Thank you for your feedback. Upon review of the order, we can confirm the item did leave our facility on December 10,2015. Please be advised that due to the weekend, the tracking will likely not update until Monday, December 14,2015.
We also show you did select our free, ground shipping which does state on the website is 3-7 business days for delivery. With this, your order should arrive to you no later than December 21,2015.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
I have had so many problems with this company. I don't know why I ordered something from them again but this will be the last time. I have been sent the wrong item on 2 separate occasions and am currently trying to make a return and the system keeping telling me my order number does not exist. I tried to contact the company but their online chat is down and their claimed to be 24/7 phone service closes at 10:00 p.m. I am so tired of Fanatics screwing me over. This is the last time.
Good morning Caleb, we do sincerely apologize for the issues and inconvenience you have received. Great news, we have now emailed the return label to you. To use this label, simply print it out and tape it to the front of your package. You can return your order with your mailman, or through your local postal office. Returns can take up to 10 business days to reach our facility and be processed. You will receive a confirmation email once this is completed. Once we receive your return we will issue your refund within 2-7 business days back on your original form of payment. The fee has been waived as a one time courtesy, we will issue a full refund for the item once it has been inducted and processed back into our return center. Thank you Deannaa.
Beware, beware, beware! Even if you carefully opt out of mailings and advertising, your email will be sold. I have literally received over 300 junk mails in the last few days (about 3 days after I placed my order). Fanatics is the ONLY place I have used or given my email since Christmas. Most of this spam has non-working unsubscribe links. It will take forever to get rid of all of it. I will NEVER order from Fanatics again!
Hello Sherri, thank you for your feedback!. I am very sorry that you are receiving all these emails. Our number one concern is customer satisfaction. The only emails you should be receiving are from Fanatics and no other companies. We take our customer personal information very seriously and would not have sold emails to other companies. However, I have submitted request to have your email removed from our mailing list. Please allow 24 to 72 hours for this to take effect. You can reference my request by ticket number 1755964. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Same issue as a previous complaint. I ordered Green Bay Packer masks for my brother. Never got an order confirmation, and nothing shows on my order history at all, but the money came out of my account. About a month ago, I called to check on the order. They were able to find it, said it would be going out in a few weeks, and that they'd send me an order confirmation. I've had nothing but advertising emails since.
Good Evening, A. K. We would like to look into this further for you. Please send us a private message with your email and shipping address. We look forward to speaking with you. Thank you, Maribell.
Ordered a custom jersey on December 5th as a Christmas present. It came on December 16th and was printed crooked and off center!
Went through 2 different chats spending almost 45 minutes. Then found a phone number and spent another 20 minutes trying to get a replacement shipped. I was promised it would be expedited and arrive before Christmas.
After 4 days of waiting for shipping confirmation I called today and was told I was given misinformation and that it wouldn't arrive until after Christmas but they would give me a 30% coupon code for a future order. I told them to cancel the order and refund my money. They hadn't even started printing it let alone ship it and it was supposed to be here in 3 days!
Now no Christmas gift! Do not use them! Quality and customer service suck!
I wish I could give 0 stars. I tried to order a gift card on line, but the site kept rejecting it. So I called the customer service number and placed the order. Oi received a confirmation email right away. This was on November 20. December 3 I got an email saying that my order was delayed. No reason given. December 16 I called to see what was happening with the order and was told that I would be contacted by the warehouse. Nothing. Today, Dec 19, I called again. No one has a clue. Talked to three different people. No answers. The last line of the email I received on December 3 said if I choose not to wait, that I can cancel my order at any time. NOT true. You can't cancel gift card orders. So essentially I am being forced to pay for something that I don't want. Stay away from this company.
Hello Mary, thank you for your feedback! I am very sorry that you haven't received the gift card. Our number one concern is customer satisfaction. On 12/16/2018 a ticket was open to our Order Management Team to find out if the item will arrive by Christmas. They are currently waiting on a response on the gift card. Once they have a response regarding your inquiry, they will email you with their resolution. If you have not gotten a response back by 12/21/2018, you can reference the ticket by 1904749. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I returned an International order to Mississauga, On depot. I got confirmation of July 22 delivery from my courier, but my order is still not refunded. Live chat does not work for outside US and no one seems able to help me. This is terrible. I am owed $434.00
Hello Sam, thank you for your feedback! I am very sorry that you haven't received your refund back. If I can please ask that you send the tracking information of the return to Customerfirst@fanatics.com, I will be more than happy to further assist you. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
This company sucks. Ordered on 11/20/16. Money was taken out of my act the same day. I still havent rec'd my order. I have been told three times it has been shipped and will be here by christmas. Tried tracking my package and it still says processing from 11/22
Hello Lisa, thank you for your feedback. We are so sorry that we failed you this holiday season. We do see that your tracking information was never updated, and we are unsure what happened to this package once it was assigned the tracking number. We understand how upsetting this may be for you, and have issued a full refund back to your original method of payment as well as a credit added to your account to use towards a future purchase. We know you are hesitant to give us your business in the future, but we hope you will give us another chance. Please let us know if there is anything we can do for you. Sincerely, Sarah B.
An item was purchased through this site online at a cyber Monday sale. Item came extremely fast. However it was not the color purchased. When dealing with costumer service their reply was if you are not satisfied with your purchase
You may return it. The item is no longer in stock that I originally purchased. Would not take any blame for miss shipment Or try to compensate a customer for there error even the slightest with a discount coupon or anything. Poor poor customer service
Hey Nichol,
I am very sorry we dropped the ball by sending you the wrong color hoodie. I have refunded you for the hoodie and sent you an email to the email address on the order. Again, I apologize for the inconvenience, however, if you have any other concerns, please let me know by replying to that email.
Sincerely,
Adam
If you don't accept a site credit, your return will incur a restocking fee (around $10 if I remember correctly). "Express shipping" takes a week and it doesn't come with a tracking number. Unless you find something you can't live without, your money is spent better at other retailers.
Products used:
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Hello Hap, we are terribly sorry for the inconvenience. We have passed your experience along to the appropriate department, and it is being looked into. Looking at the order, it shows that the order was shipped with standard shipping. Since you have already received a refund, we wanted to reach out to you and apologize immensely for the troubles you have encountered. Please feel free to reach out to us if we can help you further in any way. Thanks, Jessica
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Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
http://fanaticsinc.com/about/our_history/
Hi Stephen,
I apologize for any inconvenience. All of our site promotions do have exclusions and certain items such as sale or clearance, pre-sell, manufacturer-direct, or some Nike items are excluded.
Sincerely,
Tina