Fanatics

I ordered face coverings on May 14 to be shipped no later than July 9. Instead of holding my payment until the order shipped, Fanatics charged my card. On July 9 half of my order was cancelled. On July 13 I contacted Fanatics and they could not tell me when the remainder of the order would be shipped. At that point, I cancelled the order.

They held my money for 2 months and didn't even try to rectify the issue. Extremely poor business practice. I have spent quite a bit on Fanatics and they will never get another dime from me.

I've been a customer for at least 14 years. Website is easy to navigate, products are well made & there is a WIDE variety to choose from. The customer service has been excellent! Frequent sales & "Fan Cash" offers are also motivating factors!

Needed to make a return for a defective item and it was handled quickly and efficiently!

I just received my Yankees masks 9/2/2020 which I order them on 7/18/2020. For the first time, I am very unsatisfied with these products from Fanatics. And when I was trying to return them the company is charging me 9.99 for return labeling fee. Masks are too small, poor quality and does not fit the description from their website.

So I ordered a custom jersey comes in and the last name is falling apart! So we call to get a new and the customer service was so bad! Very rude! Then the new one comes and the piece where the last name goes on is now falling apart! I don't understand why they don't stitch the last name on the jersey very unprofessional! Then I've been waiting for a shipping label to return the toner one for weeks! Let's see how long they take now to send me another shipping label! Stay away from this company

Worst vendor experience I've ever had. Ordered World Series gear from the park when first available, paid extra for quick delivery, received an email that items had shipped, items are 3 days overdue and my kids are disappointed. They failed to deliver but succeeded in taking my money. Customer service available by "live chat" that loses its connection before you can get an answer.

This is a business that you need to avoid. This is a business that needs to go out of business.

Expect a long delay in order processing, and even longer ship times, subject to change constantly. Fanatics then takes no responsibility as they will blame FedEx for shipping delays. Worse, they don't even really use FedEx, it's USPS disguised as FedEx. If you track your item the whole way through, I guarantee you will see what I am talking about. Terrible terrible service. If an order is eligible for ShopRunner, you are likely to have better results because they tend to stand by the 2 day shipping promise.

I received three shirts from Fanatics as gifts that I returned to exchange. I used the Fanatics return forms and marked gift returns box which is supposed to send a gift certificate to use for the exchange. Instead they credited back the account from the purchaser. When I reached out to Fanatics their response was "Sorry we're not sure why that happened, but there's nothing we can do at this point. You should reach out to the purchaser." I'm not going to reach out to the purchaser to ask for the $ to do an exchange. In addition, they made me send them back in two packages since two shirts were NFL and one was NHL and charge $5.50 per package for return costs. I would recommend staying away from Fanatics for any gifts you're looking to send anyone, this was a frustrating process.

My experience wit fanatics is wonderful I shop there online thru out the year & it always something new to grab banging prices or a quick gift to get for someone

Nick (*******) who I spoke to tonight was very helpful in getting my order corrected that I just received. He explained the process and it was a quick phone call with the results I was needing including expediting the replacement so this could make it's way under the tree! Nick deserves a shout out for a job well done and for saving the day!

Their shipping is super slow, which I was already annoyed with. Then the product arrived damaged. That's not necessarily the retailers fault, but how they handle the returns is.

I started off trying to return a damaged product. The service rep offered to ship a replacement with expedited shipping, which i initially agreed to. But then she said it would take 3 business days. That doesn't really sound like expedited shipping to me, so I immediately told her to just process it as a refund. She had jumped the gun and processed it as an exchange. I told her to cancel it and I was told that is impossible. That is absurd. It took almost 2 weeks for me to receive my initial order, and you're telling me the replacement shipped within 30 seconds?

Virtually any online retailer is more user friendly. They take longer to ship, have worse customer service/return policies and their prices are no better than their competitors. Why buy from them?

Do not order anything from them or their sister sites (University affiliated)! You absolutely will not be able to return an item! There are no email confirmations sent and nothing included in your package for a return. Everything to do with customer service is automated and you get no where! I will never buy anything from them again!

My first order arrived with one shirt when I ordered five. They told me to wait to see if the items shipped in another package. A week later I told them I didn't have my shirts. Nine days later I still have an order that still says processing. It has been 28 days total and I don't have what I ordered. I will never order from them again. Horrible. I will stick with Amazon and Ebay.

They gave me fan cash for my missing items, but I still don't have what I ordered. Fan cash is WORTHLESS as you will never get your products.

Just give me my money back. I have spent a couple of hours now contacting you guys for missing items. Ordering new clothes / sports memorabilia should fun. My teams suck, and Fanatics makes it worse.

Stop advertising on TV and take care of the customers you "had."

I have ordered from fanatics several times in the past and have never had a problem. However, This Christmas I ordered a sweatshirt for my father in law. I placed my order on 12/13/15 because they guaranteed that I would receive it before Christmas. I didn't get the item until after Christmas. I contacted customer service several times and they have basically stated that there is nothing they can do for me. They haven't even responded to my last email. I would have expected a reputable company at least offer me a coupon. I will not be reordering from fanatics.com again nor would i recommend it to anyone.

If there were a possibility to give Fanatics zero stars, I would. I ordered a sweatshirt from the Fanatics Air Force page. The quality was poor. Then, I had to return it and was ONLY refunded half of the amount I paid. In addition, there is NO way to contact the company via phone or email to rectify a situation. Never again will I utilize this company.

I ordered and it took weeks to deliver, when items were received, one item was missing from the shipment. I can't talk to anyone in customer service, the automated system hangs up on you and the chat lines are unavailable. Can't navigate the website customer service at all! Don't bother, find another retailer, this one sucks!

Always prompt and courteous service. The value, quality, and assortment of items is second to none. My only provider of sports apparel and fan gear!

"When you're good at something you'll tell everyone, if you're great at something they'll tell you." -Walter Payton

I paid for expedited shipping on my order. My notices say that my order
Will not arrive until 2/7/17. This is unsatisfactory. I realize the
Items I ordered may be in demand right now, however I find it
Unacceptable to be charged for a service that was not provided. Please
Let me know how we can resolve this. The email I sent to customer service bounced back and directed me to the Fanatics site- where there was no option to contact customer service...

Wish I would have read these reviews before ordering. I ordered a pair of slippers that were way too large. They don't have an exchange policy. Instead you have to pay $5.50 to return the item and then re-order it and pay for shipping again for the correct size. Ridiculous!

They say on their site the product will ship in 3-4 days. 4 weeks later the material hasn't shipped and they said they cannot refund because it's a custom shirt. Even though they just gave me a new ship date of 2 weeks out and nothing has been customized yet!

So I left a review about fanatics and there representative as you can see promised to contact me. I waited 4 days and no one contacted me so u decided I'll give them a call. They said they will contact me no later than Sunday. It's now Monday morning and still no one contacted me. I'm expecting a reply to this review of we apologize for your inconvenience we will get back to you soon. How about just returning my 285 dollars u stole from me. Thanks!

They put a note close to the order information ships in 3-5 days. Then in small print that it could take up to 20 days to ship. I bought this as an anniversary gift and here I am 3 weeks later still waiting on my item. I relieved a notification that it shipped on Saturday, but according to Fedex it's 'Pending'. When I called to see when I could expect my order, I was told another week.

Ordered a long sleeve shirt, was delivered with red ink all over the white collar. Sales associate was supposed to have ordered another, while starting a return for damaged shirt and did not so days later I had to, had to pay for expedited shipping. Received second shirt, damaged with brown all over sleeve and in the threading at the wrist (threading looked as it was pulled out). Called and wanted to speak with a supervisor and was told they were all in a meeting. Left my number and was assured I would get a call back. Did not. I was refunded my money however I need to call yet again to get another return label.

I placed an order yesterday, I received a receipt of my order however no shipping information. I chatted with 2 representatives on the live chat who could not help me with finding out what day the item would arrive. I wanted to find out when it would be arriving being that I was going out of town and would've changed the shipping address if needed be.