Fanatics

The product was a little over priced but when you pay $15 for 2 Day shipping and it arrives in 5! I called customer no service twice and I was told my item would arrive Wednesday on the 1st call and Thursday the second call. It arrived Friday and it was ordered on Sunday. Since I needed it on Thursday, I just wasted $15. Based on the poor reviews, it doesn't appear Fanatics is long for the retail World. They will disappear like so many other grade b retailers

I have always had great experience with Fanatics over the years. I rev'd 5 shipments from them this holiday season. 3 shipments were perfect. In one, there was a damaged item and they quickly re-shipped at no charge, and another one - the item did not fit the person, and shipped it back free of charge and they waived return shipping charges. I am happy with them.

I wrote to complain about delivery on a large order placed 4/5. A few of the tee shirts are shipping one at a time so I was a little peeved. The CSR was able to go in and check my original order and have it shipped 3 day no extra charge. Just waiting for it to ship as indicated on 4/14.

I'll be right to the point. Took two weeks to get my product. I never even opened it and paid out of my own pocket to mail it back and they only issued a partial refund. $30 shirt, refunded $20 and I had to pay for shipping it back. I would order from NFL shop from now one. These guys suck

Long story short. Took my money ($250+) have no record of my order, no one even knows what im talking about when i tell them what i ordered except the manager (richard) that i spoke with eventually who told me they dont even have a contract/partnership with Chelsea Football Club(the team whos gear i "purchased" from fanatics) anymore... so how were they offering cyber monday sales on these items and taking my money? And not even having my order on top of that... ridiculous. Now they have my money for no reason when i dont even have an order with them, instead of being able to spend it on real sales at real stores.

I ordered several products through Fanatics roughly a month ago, and ever since the order I have been receiving emails saying the shipping date is being pushed back. Finally I started getting emails that the shipping date is "unknown". This is after over $100 has been charged to my card. So I decided to cancel the order, which the most recent emails say I can do. I called customer service, only to be told that they can't actually cancel the order and refund my money. Supposedly they can only "submit a claim to cancel the order". Then, they have no control over whether the claim is approved or not. What a convenient response. In the meantime, I'm still out over $100 and have no merchandise, nor does it appear I will ever be receiving any merchandise. Needless to say, I will never be spending a dime with this company ever again. If you want to avoid similar problems, I would recommend you spend your money elsewhere.

I am still waiting on my NHL Jersey I ordered 8 days ago. First off, they created a FedEx tag and two days later it finally appeared on fedex tracking. Took 4 days to get about an hour from my house and it sat at the facility for 2 more days. Now it's in transit again and might have it tomorrow. Should have received this two days ago.

I bought a shirt for my son for his birthday when he opened the present it was missing a letter. URRY instead of CURRY and both numbers are coming off. On top of that when I sent an email to complain and chat with costumer service they want me to print the label and drop it off. I even have to waist my ink and gas. Very disappointed

They refuse to refund my money I spend on a women's shirt for my wife. The shirt was returned because their sizing chart was wrong. USPS confirms they received the shirt. Yet, they are horrible at communicating and won't refund me. I've spent $800 with this company in the last few months and this is how I get treated. I'll boycott until I get what is rightfully mine.

Shipping is a lie and a joke. Even from FedEx... My package sat in a warehouse 200 miles away from me for a week before it even moved. They say standard shipping is 3-7 days. That's bull$#*!. Stay away from this company. If you don't, make sure you order a month or two before you need the item. China has speedier deliveries than this joke out of Florida.

Never buy anything from here! I spent over $130 and it took them two weeks and they only sent one item! Customer service answer for this was, " oh, well you should've received all of them." That's a crazy! I give you money you give me what I paid for! Horrible, horrible! It takes them 3 seconds to take my money but 2 weeks to give it back!

I sent a shirt in for a return about 3 or 4 weeks ago and have not heard a single thing. They haven't changed the status on (apparently I still have it). I feel like I've been pretty much ignored with this. I like buying from fanatics, but if this is how they are going to conduct the return process I feel a little gun-shy about buying from them anymore because if something comes in wrong it doesn't look like I'll be able to return it.

I've been ordering from Fanatics for years and have never had any issues with any order. There's no where else I'd buy any sports & now music artists clothing.

I ordered a jersey for my boyfriend for Christmas way before Thanksgiving. It's all he wanted for Christmas, so I ordered it off of the NBA store associated with fanatics and paid a lot for it. Their guarantee is "order today, get it by Christmas" so I was excited. Two weeks before Christmas, the arrival date changed to after the new year. Obviously in anger, I called the customer service number quite a few times and one lady told me that she would get the jersey here by Christmas. She lied. The jersey is completely sold out and unavailable until after Valentines day. Fanatics sold me this jersey and waited until two weeks before Christmas to tell me that it is totally sold out. They offered 30% off and free shipping for the inconvenience, but I don't want the deals. I want the jersey. I will never shop here ever again. There are better companies to buy from, do NOT give fanatics any of your money.

I ordered a jacket and t shirt. Returned immediately due to not being the right size (my fault) Tags still on both. Mailed both items back and reordered with correct size. Received email that they received them and giving me a partial refund. Called to inquire as to why the partial refund and they said they charge you a fee to return items. The fee for both was $30 on $80 worth of items. I have never this before from a company, at least a reputable one. Lesson learned. NEVER doing business with them again.

I had a bizarre "return" situation where I needed to return some items to Fanatics but had fat-fingered the wrong email address when I made the order. The online chat staff were fantastic, helped me square it away, and went the extra mile to help me overcome any fees and such. Truly great customer service!

Beware that if you order something that does not fit you will automatically be out $20 after going through the return process. Tried to cancel my order and the website stalled out. Their return and cancellation policies match their abysmal quality of clothing, scum!

I placed an order for a Christmas gift. I put my address in correctly but my address got changed. My order was delivered a day early & too a different address. Then my credit card number was stolen afterwards & authorized for $54 the next day online, for an online gift card. They will never get my busIness again online.

I don't know what you all ordered but I'm happy with mines. I didn't pay for overnight shipping, but I waited patiently to receive it. After looking at all these reviews it got me worried but I put trust in the company that they would deliver and they did. The key is patients people that's all I'm out

Sent back my order because they charged me in USD when it was never clearly stated on the site. They received it at their Canadian headquarters on Dec 12 and it's January 4th. How long could it possibly take to refund me. I guess I'll have to dispute this on my credit card to get my money back

After an unfortunate mishap and error Justin was able to find an immediate resolution to the problem resulting in a very happy five year old! Fingers crossed we get our order before Christmas. Justin was able to identify where the error occurred right away, and with the assistance of his direct report re shipped the items! Highly recommend

I called MLB Fanatics to place an order, but I was having trouble. Jerry answered the phone and helped me. He was so good mannered yet professional, that he made me feel very comfortable. Nothing was going right before he took over. He went out of his way to assure me that he would take care of everything,, and he did! I had to commend such an awesome job. He was one of the best people I ever had help from. More people should act like this. Excellent service Jerry. Thanks again.

Yesterday I received the XL Steelers tank that I had expedited for this weekend! It blew my mind when I pulled this out of the package! For comparison, the shirt on the right is my 12 year olds son's large compression tshirt! This is ridiculous if you think any woman who wears a large will fit into this! Now I have to deal with the headache of sending this back!