Fanatics

Can you please help me. I placed an order and I have not heard anything, just my order is unfulfilled. My credit care was charged? How can this be, I have tried several times to call and left messages. Also send an email.
Please look into this for me as I really would like this item but unhappy so far with the service.

I have placed many orders with Fanatics over the years and have never had any issues. I always receive my merchandise quickly and in great condition. Once, there was an issue with a tracking number for an order, but it was resolved so quickly when I contacted customer service, and the person I spoke to was very helpful and polite. Will return soon!

I wish i would have read the reviews prior to making my purchase. I ordered a shirt through Fanatics and although it said it would ship in 1 business day, its status has been stuck on "label created." Meaning it hasn't been shipped. This was supposed to be a gift but now I don't even now if it will make it in time to me. I didn't expect overnight shipping but after all the reviews and my personal experience, i don't think i will be ordering again. Oh and the rep i spoke to on their live chat was absolutely no help. Whatsoever

I ordered a $70 sweatshirt on this site for my husband's birthday. I thought it was odd that they took my money via I PayPal almost immediately, however, I have nothing to show for it. Customer services can't find my email, phone number, nor my shipping address.

I'm pretty sure this is a shell company that pretends to be a retailer, take your money and now I have to deal with PayPal to dispute the transaction. This site should be taken down.

Waited a full month and item has still not even been shipped I called the customer support and all they wanted to give me was a 10% discount on the item. They list the products as in stock only to charge you when in reality they do not have the products. Will never buy again unless they make up for this big time.

Got 2 hats. Charged 10 dollars more per hat than nfl shop. Flog there first. They over charging here for jo reason. Wish I would have purchased somewhere else now that I see they way over priced. I got screwed. Don't let this happen to you. Fanatics over charging 10 more dollars than most places. I rate them no stars.

BUY ANYWHERE ELSE!

Without exaggeration, my dealings with Fanatics have been the worst customer experience I have had with any company! They created an issue with an order that I tried placing, cancelled the order without telling me, and now refuse (or are just too inept) to fix it--I have never had the experience of begging to buy from a company, yet have them do nothing about fixing their own error. I will take the hint and take my business elsewhere...

I have had multiple issues with fanatics most recently I bought a item for my dad and had them ship it to his address but they instead sent it to me and said it was because they send it to the credit card address not the shipping. Why even bother to have that there then, absolute trash stay as far away as possible it's a shame that now run most of the online shops of the major stores.

They raised the prices of Bowl shirts after running out of smaller sizes! Rip off
I asked if they would match the original price and they denied. Have been a loyal customer and wont shop with them ever again

I ordered on Aug 1st sent out 5 days later with fed ex. Waited and waited no package. Per Fed Ex it was then sent to USPS. Again waited still no package after 18 days. Called again oh we are sorry your package was lost in transit. First of all shipping is slow and why do you use Fed Ex and USPS. Never again. Poorly run business.

Note: Customer Service rep was very nice.

We have spent thousands of dollars with Fanatics in the past, and were planning on continuing in the coming months - but based on the most recent order won't be returning customers.

Ordered customized jerseys and confirmed the shipping/arrival date with customer service representative when placing the order.

Received an email with an updated arrival date that was weeks passed the promised arrival. Contacted multiple customer service representatives - each time hearing the same response "sorry, must have been a new agent you spoke with, there's nothing we can do". When escalated the response was "we can offer a discount on your order if you decide to return."

Great customer service is a choice, and it's what promotes customer retention. Have a good attitude, offer alternatives, figure out a way to compensate the customer for their time and money.

Unacceptable.

I paid for 4 to 10 days expedited service I have not received my package yet. It's a total joke. I made several attempts to contact customer service It's just an endless loop on their automated service. I tried phoning them on their customer service number and I was put on hold for over a half hour before I gave up. This is currently the 36 day that I'm waiting for my package. I will never order from them again.

I ordered an item to be delivered to my business. The delivery service they used tried to deliver it when we were closed and only tried one time. They then sent the item back to Fanatics. Fanatics, rather than hold my item and possibly reship or even try to reach out as to why it was it returned, said the item is no longer available and i'm out of luck. Seriously?! I had one shot at this? I mean most delivery services have a pick up center if they are not able to deliver and they usually try at least twice. Needless to say this will be the last time I purchase anything from Fanatics.

Ordered my son a Lakers jersey in plenty of time before Christmas all he wanted the only thing on his list the company even create a label that was false saying that it was shipped we never got it and I have no way to get a hold of this company what a joke. Now looking at all the reviews I see they get away with this all the time what a bunch of crooks you guys have not heard the last of me

I ordered several items from Fanatics one of which my wife really wanted for Christmas. After several weeks nothing came so I checked their site for a tracking number and when I checked it said returned by UPS for an incorrect address. Meanwhile my charge card was charged. I called to order online and they was out of both sizes. After this I was told my card would be refunded. They kept my money to order other supplies and I received nothing. Stay away!

You need to fix your website. When I ordered on Monday for next Day I expected to receive my jersey by Wednesday. Well, Wednesday is here and no jersey. Called CS and the lady argued with me over next day. It has special shipping and could take 3 business days. Then why did the website take my next day payment knowing It would not reach my home next day. Wow, you refunded my shipping. No jersey in time for the game on Thanksgiving. Very disappointed.

Return policy is a joke. I received a gift card for this website, which is the only reason I even ordered anything, then the shirt did not fit and it took forever to get someone on the chat function they have, only for them to say it's too bad I basically have to pay the cost of the shirt to return it and reorder it in another size. Meanwhile there are no numbers to call them. I will NEVER order from this site again.

Ordered one hat for my brother for Christmas, which I was going to wrap and send to him. Site said my order would arrive 12/10. Then they said shipping would be delayed 2-3 days due to heavy volume. Hat showed up 10 DAYS later. I went to return it and found out I will be charged $10 to return it... after spending $7 to have it shipped to me. Their fault becomes my problem. So I have spent $17 and received nothing. Fool me once...

Won't be ordering from them again. 3-7 days shipping was a joke, it took nearly a month to ship my items and still waiting for delivery. Ordered September 9th and items were shipped October 4th. I hope fanatics starts losing their official licensing eventually. Customer service is terrible to deal with as well.

This is truly the WORST customer service department I have ever dealt with. Ordered a custom Baltimore Ravens jersey, after TWO wears and NO washes it's completely falling apart. Obviously the cheapest material they could find was used, and for 180$! ABSOLUTE JOKE. Will not refund, or exchange but they're happy to keep the money for a piece of trash jersey. Will absolutely never shop through them again, and would advise you to do the same. There is a reason they are at a 1.6 star rating, and even that is generous.

EDIT*****: The order number is 21-6057-9028, as written. This is ridiculous, just got off the phone with a customer service representative who refuses to do anything to set this issue right and stated when asked for a manager stated "No, our managers do not like to field these types of calls so no one can help you."

I've noticed a marked improvement in the processing and shipping times over the past couple of months. I applaud you for whatever was done to improve these times!

For original order, items were shipped in different packages at different times - some arrived broken. Packing slip in one box was for some other person's order, so I had to call to get a return label and correct receipt. I ordered a few more items and same issues - all shipped separately, no receipt and no return label- just dropped in a mailing bag. Despite their "365 day return policy", am now finding out that some items were shipped from a different company and that company's 30 day return policy has expired. No customer service phone number to be found anywhere on their site - I had to Google it just to find out how to call them and get this mess straight. Both times I called they didn't recognize my order ID and had to look up my order some other way. Never again!

I purchased a custom shirt from NHLshop.com for a Christmas present for my Grandson. It came with a letter missing. Customer Service could not help because they said I left the letter out.
I wrote to the CEO and a wonderful woman named Chastity Sanchez said they are sending a new shirt. I was so sceptical about getting this resolved due to the other poor posts so I am pleased to say thank you Fanatics and post this very good rating!