Fanatics

So, after they sent the wrong item out the first time, they finally contacted me and told me not to worry they would make it right and send the correct item out. So, I wait and received the same incorrect item I received the first time. They did not pay attention to my first post or even look at the order to see what the correct item was, they just grabbed something off the shelf and threw it in a bag and shipped it. Not even looking at the item description to make sure they got the correct item. Men's Concepts Sport Black San Francisco Giants Slide Knit Bed Pants is what I ordered you idiots! Not men's knit boxers which is a lesser prices item and is fraud for charging me more for a higher priced item and sending an item of lesser value! I am not sure who if anyone knows how to do their job at this moron company. And forget talking to anyone and the chat never works! Go somewhere else and buy from a vendor who knows how to fulfill orders correctly!

Ordered a jersey for my sons first birthday. Didn't arrive by the date. I called they would not refund me and said they are gonna send another one out. Still haven't got that and they told me it's prob not coming but I'm gonna have to wait till September 9 before they can refund me. So I missed my sons birthday and game one. Never again

Tiffany was extremely courteous and professional. She answered my questions and assisted me with my situation. She is a true asset to your organization and takes her job very seriously. I honestly do not receive this level of service very often and i needed to share my experience with management so she can get the recognition she deserves. Thanks!

I placed an order last Monday. It was supposed to be shipped in 3 business days, so I figured by Thursday it would ship. The product did not ship until Saturday, which is ridiculous, with a 3 day guarantee.

I emailed customer service, which at first did not even address the fact that there was a 3 day guarantee. After re-clarifying that (which I had done in a past message) I did get a refund of my purchase, which does help my sanity in this situation. It is good that I did, because upon receiving the gift, they sent a child's large shirt instead of an adult small.

Fanatics just cannot do anything right. I already got my refund, so nothing more that Fanatics can do to remedy the situation, but i just wanted to let the world know they are just a bunch of idiots top to bottom. Why else would the reviews be so poor?

I have been trying to receive 2 new Wilson Broncos jerseys for months now. I have received 3 of the 6 that I ordered. I returned 1 as it was too small and have yet to receive the replacement I ordered even though I paid extra for 2 day delivery. The other one I sent back as I had actually received 2 of that size. The other 2 that were shipped were said to have been "delivered," but I'm not sure who they were "delivered" to as it wasn't me. I truly believe the courier company has been stealing things. I am currently waiting for the last jersey I ordered, it's out there somewhere. If it doesn't actually show up, I will not be ordering another from this group. I will drive to the USA and find one in a store. Do NOT, under any circumstances order anything from this group, they're utterly hopeless.

I wanted to buy some new Giants gear for an upcoming baseball game after I came home from deployment. I ordered then got an email, saying they cant process my order and gave zero reason as to why.

I tried to re order my gear but then the hat I wanted was gone. So I found s different hat and the same issue happened. I decided to take my business elsewhere.

Heres the problem- fanatics owns everything. You cant go anywhere else. I went to mlb.com but then my order had the same problem because guess who it went through- fanatics.

I went through lids.com and guess what- they go through fanatics too.

Finally I tried to reach out to fanatics to find out why they wont process my order. I was given zero answer as to why and instead asked if I had any other questions. It's a shame this business cant go bankrupt because I'd like another company to get into the fan apparel business that is actually user friendly.

They will send you random wrong items then ask you to return and say they never received them. I paid for a $18 hat 3 times and was sent the wrong item each time. The items were promptly sent back only to be told were never received. I was on a bind because my son really wanted the hat and it was not available elsewhere. Total rip off. Plan to be on hold hours for a customer service rep as well.

I wish I had read reviews before ordering. I ordered in plenty of time for my grandson's birthday, but his birthday has come and gone and still no package has come. I tracked package and it said it came from Florida to Kansas by FedEx, and then would come to Iowa by mail. What? Since when do they do that? Doesn't even make sense. So I'm still waiting...

I bought a majestic paul gold Schmidt jersey and it is cool looking. It's light material as they promised and I didn't see anything wrong from it. Now I'm gonna buy a real navy blue Bryce Harper jersey

Horrible customer service. The company takes my money but does not ship the merchandise. Never will order again and will be sure to let others know. Now I'm having a hard time trying to get my money back.

After choosing 2 day shipping and making sure the items said they were in stock I ordered 2 items. A week later and they still haven't finished processing and am now getting told my order is "delayed" Absolutely terrible business practices. Don't advertise 2 day shipping if it isn't 2 days.

My original package was never delivered and the customer service to replace my items were Top notch.

Excellent the representative was very helpful.

Wide variety of quality products. Ordering was easy and shipping was fast! Would definitely buy from again.

Due not buy from Ron Horton. He is a liar and a scam artist. You will not get your moneys worth. This company will not honor their commitments. They will throw anyone under the rug to save themselves.

Fanatics not only has quality merchandise, but the customer service is outstanding. Jordan, was not only helpful, but courteous, efficient and so pleasant to work with in addition to solving my problem. 5 star employee all the way.

This is the second time to deliver this order. 1st on went to wrong address. I should've read reviews before I spent 108$. They tried to charge me shipping. The original order was done dec 5th.ive had it with this company and if I don't get my order Monday I'm disputing my charge and asking for a refund. You think with a 1.7 rating they'd get it together

Worst customer service of any online retailer and, it appears from other posts, that this is a big issue for them. Absolutely no customer service, no reply to emails. Fanatics just takes your money and u get nothing! Why is this retailer still in business?!

I received two personalized mugs as a gift and unfortunately one arrived broken in shipping. I called customer service and my call was answered immediately and handled perfectly by Erica. She was professional, personable and efficient! Excellent experience!

I ordered from this site and shortly after I was very nervous as I did not receive a confirmation email with my order number, and I then read most of these bad reviews. I called their customer service help line and I feel much better now. The agent assisted me even though I had very little information about my order and was able to help me get my tracking information.

Thing twice before you made any item as I have bought a shirt from their website and paid $5 shipping but unfortunately the shirt was too big and doesn't match the standards. I tried to return the item, but they asked me to pay an extra $10!
So, basically the shirt cost me $18 in total and in case I need to return it they will refund me only $3! Nonsense policy.

I ordered a package on December 2,2016. Money was taken from my account right away. Was unable to track my package so I reached out to the company by email. I got a response that said I should receive my package in 7-12 days of ordering. It is now December 22,2016. I will not have my package in time for Christmas, which was guaranteed and contained THREE of my gifts. I reached out again via email and was told that during Christmas shipping is slower, which I understand. She also gave me a tracking number and the number says Origin Post is Preparing Shipment (through China) on December 10. The shipping time is ridiculous and I am wary if I will even receive my package. I have requested a refund but to no avail. Very disappointing.

In the past I was satisfied with the service and products from Fanatics and I have ordered a number of products. However, my last order is beyond disappointing. Apparently Fanatics has changed their carrier from FedEx to Lasership. I assume in a cost saving move. I will never again order from this company. If you are familiar with the service and reliability of Lasership no other explanation is needed. Hopefully I'll get my order in the next 6 or 7 months.

After realizing I had ordered the wrong jersey within 36 hrs, I was told it was too late to change to the correct one. Amazon would of had no issues at all.Now I wait for 10 days for the jersey, when it comes I do a return, get a refund, and then it'll be too late for the one I wanted. Never again!