Fandango

I am trying to get a refund or a credit for 4 tickets to IT that I wasn't aware the minimum age was 21. I waited on the chat line for almost 2 hours before I got the message that an agent wast available and to try back later! Ugh! So I called the 800 number and now I have been on hold for 37 minutes and 48 seconds! Unbelievable! I always use fandango and always recommend it to my family and friends. And this is the 1st time I have ever tried to get a refund or credit. This is crazy!

If I could give this company a negative star, I would, but I had to give it at least one for the review to process. Someone hacked my account and purchased 3 tickets to John Wick using the credit card attached to my account. I contacted Fandango to refund my money. In a live chat I got the most ridiculous and absurd reply... that they do not refund tickets past showtime. Even it it wasn't my purchase? In a follow up email to Fandango there was NO REPLY. I am cancelling my Fandango account. No excuse for poor customer service. I reported this fraud to my credit card company. I will not have to pay for the tickets, but shame on Fandango for caring not at all.

PSA: Do not ever purchase a Fandango gift card. If you lose it, there is nothing they will do. Nothing. It is lost. Forever. Whoever finds it gets to use it. Unacceptable. They will not cancel the lost card and reissue a new card. They will not issue you a PIN number so you can use the card number online - I have the card number on the receipt I am holding. Horrible customer service which does not care one bit about it's customer base. In 2020, this billion dollar company cannot cancel a gift card and issue a new one when it is lost?! Do not buy or use Fandango.

Fandango's website messed up and charged us 2 times for the tickets. I never got the confirmation for the tickets, thus never got the tickets. Took 2.5 hrs on the phone I hung up. 1.5 on the live chat feature the rep that helped me blamed the charges on my bank. When I asked to speak with the manager, the manager was no more help. I asked him about a rep that helped my husband because that rep asked how he could help then disconnected the session. When I asked the manager about this he said the chargers were by banks fault and disconnected the session. Such poor customer service. I will never use them again!

I paid and booked a movie at 2:07PM for a 2:00PM showing on Friday. I accidentally meant to choose the 2:00 showing of that movie on Sunday, not the current Friday. I wanted to just exchange the time. "Movies cannot be refunded or exchanged after the start of the movie." There is no where to find a phone number to speak to a real person at Fandango. I chatted with zero response. Then I finally filed a claim. They emailed saying they couldn't help me and they would escalate my case. This did nothing but have them send me another email saying they could no do anything.

I wanted to buy tickets in advance for a movie at the Carmike 14 in Port St Lucie fl and no where during process did it tell me there was a surcharge for processing and after it took my payment I saw a processing fee and also found out that I couldn't print tickets. I had to stand in line like everyone else. They have a refund policy but give you no way of trying to get it. Sent a reply to my confirmation email and never heard back from them. They are a complete FRAUD in my opinion!

Do not buy tickets from Fandango. If you goggle fandango in your city you are most likely to get a theater in another city. And they pull you money from you account. When you call them your put in phone jail. They will ask you for a call back number, but they will never call you Ref # 1061. They wont fix there problem

Very unprofessional service, terrible experience. I ordered and paid movie tickets that i never received, and when i complained by contacting them, Fandango never contacted me back offering a solution or solving the problem, i definetly dont recomend this service at all to anyone.

I bought an RPX 3D tickets for Rampage (confirmation *******). When I arrived at the movie house, they do not have the RPX 3D version. I got a refund from the theater but I need to be refunded the $3 convenience fee I was charged. When I contacted their customer service their answer was indirectly "too bad, the $3 is a service fee for buying your ticket online which cannot be refunded". I told them I got a defective purchase. It doesn't matter, they don't care.

Horrible company. I purchased tickets on accident for the wrong show time, when I realized my mistake, it was past the date of the show. They would not issue a refund due to it being for a previous show date and time. I sent a request to the corporate office and they denied it. They do not allow you to contact corporate directly. I worked for Regal for years and this would never have happened prior to FANDANGO.

The employee asked for my credit card number in order to process my refund. This is not allowed. The first employee could not find my account because they could not understand the letters of the English alphabet. Poor communication skills.

Fandango had me register for VIP membership, I bought three tickets totaling 51 bucks but I got held up at work and we couldn't make the showing. I did not know about their two hour hassle free cancellation policy. I didn't want a refund simply to be able to walk into any theater and be able to use the tickets I paid for. Customer service was the worst, I am not kidding. I was going to just let it go and let them keep the money but they were so rude. Filing a complaint. Please stay away it's better to just buy the tickets at the cinema and not through Fandango. It's not VIP if they haggle and take a hard stance regarding tickets.

Purchased 4 tickets for showing at 1:30 PM for the following day. When fandango sent me email confirmation it showed for current day. I immediately made phone call notifying fandango of the mistake, simply asking them to please change the date. They referred me to their policy. I asked to speak with supervisor to discuss. They forwarded me to voicemail. They have yet to return my call. It's unacceptable customer service. Movie theaters, stop doing business with fandango!

The problem is the 2-hour window. if the confirmation number goes unused, Fandango did not send the money to the theater, they are keeping it as profit. We were unable to go, weren't able to log in prior to the 2-hour refund time frame...they are going to just keep the money. They will have to fight the credit card company where I put the charge, this one will be disputed.

UPDATE: After multiple attempts, I got through to a Customer Service Manager. The money I deposited was then put on account and I am now able to access it at my will to pay for any tickets. Too much to go through, but they made it right.

Used Fandango for years with no issues- Today I bought 8 (for my extended family) tickets for a movie that started in 10 minutes but it was the wrong movie. When contacted them I got disconnected after waiting for 15 minutes for a chat, then I called and after 45 Minutes was told the 2 hour policy. Called Supervisor line and after 10 more minutes got a "leave message" prompt. This customer service is a JOKE, They should not be able to sell tickets within 2 hours of a showtime if they can not do a refund within that time. Class Action Lawsuit anyone?

After waiting an hour to talk to someone, I get told they cant do anything for me and that the tickets I bought for the wrong day couldnt be exchanged, then when replying back they totally cut me off and hung up. I waited an hour. To have someone not give a $#*! for one minute. WTF.

I mistakenly brought tickets for a movie to the wrong theater. Fandango was unable to refund me my money. I had to drive from NC to Hilton Head SC to get A refund from the theater itself. I was only able to get the cost of the tickets and not the service fee. Fandango told me that they were unable to refund me my service fee! Pure ridiculousness!

We bought tickets with a Fandango gift card my husband received. When we arrived at the theater, there werent 3 seats together. We decided to get a refund and come back later. After trying to process a refund online (the page wouldnt load), so I called the number on the website and got a busy signal. When was the last time you heard a busy signal?! So I tried online chat and waited over 35 minutes - twice. Both times I was disconnected when my phone went to sleep. So I called again and - you guessed it - got a busy signal. At that point I gave up. Fandango clearly does not want to provide any service to its customers. The next time we get one of their gift cards we will sell it online. Any $ we get will be batter than trying to deal with them again!

Sold me 3 erroneous tickets to Deadpool. Website changed the date in which I had selected. Got immediately in line with their only means of contact, online chat (which is ridiculous). Had to wait over an HOUR, which then conveniently put me within 2 hours of the erroneously sold show time. They told me "since you are within 2 hours of the movie, we won't refund you".

What a joke! Terrible customer service, terrible website, terrible convenience fees, overall TERRIBLE.

We bought tickets at 10:29, intending to purchase them for a 10:30 showing the next week but bought them for a 10:30 showing that day on accident. Within seconds we tried to change the date but the showtime had already started. A complete waste of 35 dollars that we can't get back. We had to wait until the following day to talk to a representative. I was hoping if not for a refund to at least be heard (I strongly believe there should be at least a 5 minute window to cancel an order for any business.) Instead of getting any sort of explanation as to why the app works in such a dysfunctional way I left the phone call dissatisfied, ignored, and disrespected. Don't waste your time or money and just buy your tickets in person.

I purchased tickets through fandago, horrible experience. I will never use it again. The process on trying to get refunded for tickets is a joke and the representatives are not helpful. I noticed when I went to write a review that they are rated very lowits unfortunate that customer service has went out the door. I wish I would have looked at the reviews before I purchased. I will tell my friends and family to avoid using fandago so they don't have to go through trouble with this company.

Don't buy have select theater, movie and time and only on computer, then they have a service charge of &2.70. I have be on the phone with customer service due to error codes and they could not help and said they have to send to. IT tech and they will have call me back. They are a joke.

Worst Customer Service, slow website, keeps giving me error message when I tried to purchase. When I asked to cancel my purchase and refund, they declined and when I told them I will dispute through my CC company, they said they will block me. Hah! Good riddance.