Fandango

If you like getting completely $#*!ing ripped off and dealing with the most embarrassing excuse for "customer service" EVER, then Fandango is just for you!
I'd rather walk through every circle of hell getting raped by demons than deal with them again.
My entire family, friends, and facebook have all agreed to ban Fandango. There are so many other options available to the public there should be no excuse to use them.
Save yourselves.

No place in the list of rates or fees is the "so called Convenience Fee" listed. They are cheats. I will not be wasting my time with time or money with them again. No reason to pay a penny more than box office prices for MOVIE tickets! EVER!

I know that Star wars came out. But waiting 1 hour and a half to get them on the phone is a disgrace. We did it 3 times then finally left out number to call us back. Hey called back 1/2 hour later. Al we wanted was our confirmation #. Just terrible,, gave us a bad taste! Hire more people if u know it will be busy!

As reviewed by hundreds of other users, fandango is a rip-off company out to steal your hard earned money. They didn't honor the deal I was supposed to get and would not issue a refund, and this is all happening 3 days in advance of the movie!
Future customers be warned!

Fandango manipulates movie reviews by keeping good reviews on top of the list; for weeks if you write a bad review it does get dropped quickly to the bottom of the list. Notice, lately all movies have been getting four or five stars, really?
Fandango, this is false advertising and unethical.

The Federal Government should be looking into the practices of Fandango! They present themselves as a convenient way to buy and give movie passes however when you try to actually use the gift cards you can never find them for the movies you actually want to see!
What a scam! I threw $45 worth of these useless tickets given to me by some very sweet children out the window of my car... probably should have been fined for littering ' cause these certainly are TRASH!

I purchased my tickets in advance it snow like crazy could not make the movie. Called fandango the next day stayed on the phone for 3 hours and was told they deny me a refund. I will never purchase from fandango again!

Purchased tickets for my wife and I. On the way to the movie we got rear ended, stuck on the side of the highway, I called Fandango in between talking to the police & ems, was on hold for 45 minutes, meanwhile they picked up and said it was past the movie time and nothing they could do… of course it was past the time, I was on hold for 45 minutes! I told the support would you like the accident number, to speak with the police and ems, it's $40 bucks, I'm not going to break the bank, but it's the principle… I had used fandango for 5+ years and the one time there's an issue they gave me the middle finger… so I won't use them anymore. They don't care. How are they in business?

Two words - "Soulless company." I'd also like to mention that Fandango is owned by Comcast and AT&T, so you should extend your outrage in their direction too. I'm personally going to avoid each of these companies for the rest of my life. I think they are all horrible, and they do NOT care about the customer-they care about money. I hope others will follow suit in giving these companies the cold shoulder.

Was trying to exchange tickets for earlier movie on same day. Waited on the phone for over an hour, and on-line for over 90 minutes without response. Fortunately, theater manager helped us make a trade. Will not use their service again.

I wish I could give negative stars! I purchased a $100 gift card for Xmas, it was used one time. $35 was used after all of the lovely service fees for one movie. Now it can't be used again?!? An error message comes up when trying to buy tickets! Do NOT bother wasting your money on this garbage! Horrible company, horrible customer service. 2 hours on hold and still no help. Several emails and still no help. Fandango sucks. That is all.

Purchasing tickets for dinner and movie for my family for Christmas with Fandango. I selected the correct date (tomorrow) but after transaction complete, noticed the date was for today (needed to be there within 45 minutes). I tried to cancel immediately but because it was within 2 hrs. Fandango online chat nor customer service would help correct problem. I'm out $67.50. Next step is to dispute with credit card company. Fandango needs to add to their online app, a purchase review before completing transaction. My advice is to not take a chance with this type of company unless you have money to throw away.

Just bought 3 tix for my wife and daughters to see a movie. My daughter received a fandango gift card for her birthday, and was very excited to get to use it as she saw fit. Very proud that she wanted to take mommy and sissy to the movies. Lo and behold, Fandango is a JOKE. We were able to purchase the tix, but are left with a balance I'll never be able to use. Why? Because they charged us $5.10 for the convenience of their service. I'm appalled at this company. This should be illegal. I wish I could say more, but my daughter is paying attention to her father seething over what just happened.

Fandango's website sucks. I've tried over and over again to purchase movie tickets and it gives me an error page each time. I tried calling there customer service line and its a complete joke. It tells you that all the agents are currently busy and disconnects the phone on you. What is the point in having this type of website if its not even going to work. This company needs to get there $#*! together. They need to at least allow you to put in your phone number so an agent can call you back.

We received a gift card, and it's a poor value. Not only does it cost more per ticket than going to the theater, there was an added $1.50 convenience fee per ticket. Don't buy your friends and family these gift cards. You're throwing money away.

This company is horrible! DO NOT USE! They say "life happens", but it can't happen in less than 2 hours from the movie! Hope they enjoy my service fee because that is the last one they get. Wished I had read reviews before I purchased!

I been using them for about a year, recently I booked 8 tickets, for that they charged me a hefty fee. Unfortunately, plans changed real quick and i went into cancel the tickets. First online system won't let me, and than i had to wait half hour for online chat. She was super rude, did not care. And in the end won't refund me my booking fee of around $15. Such a bad service. Wonder how many people they rip-off on daily basis who wants to cancel there tickets and make millions.

The Fandango ticket experience costs more by $3.00 than if I went to the box office and purchased tickets in person. Tickets were $18.00 (seniors) plus $3.00 fee. No fees at the theater, and no long lines. Fandango needs to learn that consumer decisions are not based on losing money. The movie industry is struggling, and Fandango isn't helping close this problem gap. Bottom line Fandango is expensive and should be avoided until they learn that people look for bargains and not being ripped off.

Was sent $50 fandango gift card for Christmas with no expiration date. Finally able to go to movie this weekend only to be told when tried to redeem "offer had expired". I have tried to call, on hold for 25 minutes and still no one. Have been on customer support web site waiting 10 minutes to be connected to an agent. And the nearly 5$ service fee to redeem if it actually did work? Forget it! Don't waste your time or money.

Only used Fandango to use up a gift card. Terrible experience. Site would not accept our Regal card, even though I input it w/0's, and without. Use the card all of the time at Regal and it works fine. Tried to find contact info online-they make it hard to find on purpose. Called them, was told it would be about an hour on hold, accepted the "call back" feature which states they will hold your place in line, right! No calls at all. Got on their chat feature, about an hour wait as well. Totally not worth it! 42 in the queue as I type, and another 1/2 hour of waiting.

Read the fine print: Fandango doesn't offer refunds or even credits after a movie starts. If you're unable to find parking and can't get a seat in the theater, they don't care. I live-chatted customer service and received this: "I apologize for any inconvenience but Fandango has a strict policy stating once the show time starts we are unable to process any kind of refund or exchange for Fandango credit." This is clearly a business decision on the part of a dishonest company not a tech problem.

Fandango offers users who have accounts $5 off after every two movies but process for accessing the $5 is very confusing and makes no sense at all. I finally had to call fandango customer service to walk me through the process - which still didn't make sense. They obviously never bothered to do user testing when they set up the system. CSR was snooty and unprofessional. At least the supervisor I talked to admitted they've had other complaints.

What a disaster! We are stuck with two Fandango gift cards we got for Christmas, and neither of them can be used at the theater we normally attend. What a joke this company is! Also, their hidden "convenience fees" which they debit from the card for every ticket that is ordered amounts to hidden charges that the buyers don't know about in the first place. We will NEVER recommend or use Fandango for ordering tickets for any purpose or anyone, and we will make our bad experience known to anyone who will listen!