Fandango

I bought tickets on fandango.com, ended up needing to change the movie time and went to request a refund on the website, it kept telling me there was an error and I cant refund my tickets. I called fandango and got put on hold for over 3 hours, requested a call back 3 different times and was number 77 to chat with an online agent that took hours. They ended up calling me at midnight. Unbelievable. I will never use fandango again, and you bet I will spread the word to everyone I know. Fandango figure your crap out. Total scam

I have used the Visa Signature 20% offer which saves a little bit of money. I have used the Fandango website more than a dozen times and I have never once had an uneventful transaction. The website either states that an unknown error has occurred or something else. Customer service is responsive but their website is really totally absolutely positively awful. I'd stay clear of it except to check movie times.

We had booked tickets through Fandango for Avatar at our local Imax but when we arrived at the theater they had cancelled all show that day due to problems with equipment. The manager advised that all tickets pre-purchased had been refunded. After a couple of days there was no credit showing from Fandango so i contacted customer services. After 80 minutes waiting on a chat I was told that no refund was coming and that a supervisor would have to contact the theater. Five days later we still have no refund so I was left with no option but to dispute the charges with my CC company.

For Seniors a movie is a treat. My wife and I decided to take our "young" 50+ year old friends to a movie. On the way going there one of our friends got sick, so we turned around and went home. Turns out you have to tell them in advance you won't be there. $45 to see nothing and no refund, no exchange. They even cut me off on live chat!

I received a gift card and tried to purchase a movie online on my laptop. The giftcard kept reading invalid. I called and had horrible wait times and never got through. I decided to try it on my cell phone with the mobile app... it went right through. Don't know why/how... but for those who didn't try that. Try it and see if it works. Convenience fee, but NO convenience... esp if I still have to wait in the same line to show confirmation...#foolishness. Only beneficial if it's a movie that will be sold out because it guarantees your seat.

Just went through a problem with Fandango. A few months ago, someone hacked into my Fandango account and bought tickets to a movie in a town hours away from my home. I contacted them afterwards, and I got a refund, but subsequently on several occasions when I tried to buy tickets, I kept getting an "internal error", and was unable to complete the purchases. When I contacted customer service, they eventually told me because I contested the hacked charge, I was no longer wanted as a customer. Nice! After many years of using the service, get shown the door, even though I changed my password and deleted my payment information from the site so that could never possibly happen again. Stay away - no need to be a customer of a company that threats their customers like criminals.

Do not purchase gift cards or tickets through/for fandango. It is an utter waste of hard earned money. I purchased gift cards for family and the theatre will not accept them directly, so you have to order them online and will be charged a convenience fee.

This website is absolutely pointless. I am not sure how they are still around but their non refundable convenience fee is laughable. I will never be using this service again and will spread the word of its absolutely ridiculous policies. Do better.

I'll make sure I never buy tickets through Fandango again. I've never dealt with a more dishonest and untrustworthy business. When you call to try and replace your tickets they put you on a 2 HOUR hold and then proceed to tell you why they can't give you a refund aka they don't care about customer service and are all about profit. Once they've got you to buy something their work is done. Scammers, con-artists, schemers I'll take my business to atom tickets who seem more upfront and honest then these snakes

Their app switches dates and times on you when you think you are getting the movie you want to see. They deny every claim and keep your money. Refuse to even exchange for another showing. Worst company I have ever dealt with.

Fandango has a terrible website and app. Hardly ever connects and always has an error. On top of that, when it's "working", it's running horribly slow. I really wish it would work to make things easier, but it just doesn't. Fandango is a total let down.

I purchased 3 tickets to Oppenheimer through Fandango and then remembered I had a doctor's appointment at that time. I went to the theater and got a refund instantly for their portion of the tickets. I was still out the Fandango "convenience fee" so I called their 800 number to get a refund. No dice. So then I called my credit card company and obtained an instant refund on the disputed convenience fee. I will never use Fandango again.

A few years ago Fandango seemed to work well. The last several times using it was frustrating and useless. Spent nearly an hour trying to buy 2 movie tickets. Never succeeded. Would not recognize seats reserved. Continued to get error message which does not identify the specific error. Asked for valid Loyalty Number, which it showed in box. I entered it anyway. Got same error message. Checked account info for Loyalty number. The correct one showed in box, however, it continued to ask for a valid number. Q&A does not answer questions. Repeated process several times with same results. Will no longer use this method of purchasing tickets. Easier to go to box office.

Selected wrong date to see a movie online. Won't exchange for a later date, because of "2 hour policy" I'm now out 30 dollars. Oh and if you stop payment on your purchase they ban you from the website. I hope corporate see these poor reviews and get their heads out of their asses and changes the policy. I'm not using them to purchase tickets anymore. Yet another reason why I don't go to the movies anymore.

Would never use them again.
Corporate thieves.
Emailed a refund. No call back.
Called and waited over an hour.
Fine print claims after a show has started a refund can not be granted. But if you can not reach someone, how can your claim be processed before the show.

This is done by design.
$#*! them.

Horrendous manipulation of the truth coming from the CS rep. Brutish lack of consideration and foresight from the company. No refund given on a common mishap; I did not change reservation on time, mistakenly believing I had done so. Fandango lost an opportunity to have a movie patron and his large family as a continued client.

Bought tickets for jurassic world 3d. Accidentally purchased them for Friday and thought we purchased them for saturday. After waiting on the phone for over 20 mins, and speaking to an illiterate representative, this multi million dollar company can't even exchange our tickets. Not even looking for a refund, just want tickets. Asked to speak to a supervisor and got told what it looks like everyone was told... supervisor unavailable. But hey, supposedly a supervisor will email me. They won't let you wait to talk to one. And I guarantee they will just spew the same crap. I urge EVERYONE to not purchase your tickets through them. They will never receive another single penny from me.

If you are able to buy gift cards directly from a theater, do that instead. This is not high finance. Cut out this middleman. And folks it is an odd surprise for the gift recipient when he or she has to pay for the "gift." Or maybe it is a genius idea... I will start charging a $3 service fee per each gift under the Christmas tree...

Operator decides to tell me who waits a week to dispute a charge. A person who works and have a busy life. You saw I purchased tickets for the same movie at two different locations... the first location lost power... so immediately bought tickets to the nearest theater. You can't do the refund on the app once the movie time has surpassed... they suck and suck your money. They continue to treat customers this way they will go out of business.

Fandango is a rip off. Not only do they charge you for the tickets. But they give you a nice service fee. I called them well in advance of their 2 hour limit because I had a family emergency and they said they had to send it to corporate to get it approved for refund. I have never heard back nor have I received a refund. I will go directly to the theatre in advance to buy my tickets as fandango is a greedy entity that should go out of business. RIP OFFS. If only I could give it a negative rating

Fandango sucks. Their system indicated my transaction timed out so I started over then got confirmation of double purchase. Went to chat and they said I needed to open a VIP account to get a refund. Called customer abc and got same story. Opened an account and only got refund for ticket price. It was their system mistake and I should have received full refund. Would never use again. Worst customer service on internet.

I went on the fandango website and purchased tickets for a certain date. However, my confirmation email had a different date than that which I had selected. I therefore proceeded to call customer service & was on hold for 20 until I hung up. This was the other day so I figured they were just busy so I called today and was on hold for 40 minutes and still did not get an answer. This is absurd, first you mess up my order then your customer service department is non-existent. Highly DO NOT recommend using fandango.

Apparently the attached image purchase went through. But I didn't realize and bought the tickets in-person assuming it didn't go through like the error label infers. I tried to get a refund and had to go from waiting in the chat queue for over half an hour to having to submit a complaint in another part of the website to even find the status of the refund request. Multiple follow up emails and still had no response for a month. Eventually was able to talk to a person that seemed understanding and hand me submit the bank statements proving the purchase and then denied the refund with no explanation. Highly unprofessional and was a super frustrating and time consuming process to go through. Be wary