Fandango

I am avid movie goer and was using Fandango. When a $5 reward did not go through due to technical issues, I was promised it would go via corporate and come through. After more than half dozen calls, I was not delivered promise by representatives of $5 reward from corporate. I feel that the representatives - Brandon, Patricia, and Ursula wasted my time and denied me the $5 reward I was entitled to. I do not reccoment Fandango, their customer service is horrible.

Bought 3 tickets and just before the movie an AMC rep asked me to show him the tickets and told me to move because someone had bought a ticket for one of my seats. Called and emailed Fandango. When I called they said they would look in to it. The email responses were apologies because it was taking too long for them to answer. They asked if I still needed a response and explain their policy of no refunds after the movie.

Most terrible customer service Ive ever received. I purchased tickets to a movie and went to the wrong location, therefore ended up having to buy the tickets again at the right theater. When I called fandango back for a refund they refused to do anything what so ever for me as a customer. I spoke to a rep there that was rude as can be, then when I asked to speak to her supervisor she was apparently unavailable at the moment but would call back. The supervisor called back and was no help what so ever. Wont be using this money stealing business for movie tickets again.

I made a mistake and ordered two tickets with the wrong day. Went on line to change the day before the movie started. I had to wait almost one hour on hold with their chat service and basically was told:

Did you know as a Fandango VIP member, you have the ability to process a refund or change online and if you ask for a refund after the start of the movie and those restrictions are also in my system unfortunately.

Can not believe that I was on hold for one hour where my hold time changed multiple times as far as where I was in the Queue and I had the privilege of talking with a robot named Allan, and my name is Alan.

Thanks for nothing... you have my 28 dollars but will never get another dime.

We had a 3 card gift pack of $15 Fandango cards that clearly did not have an expiration date noted. When I went to use them a few weeks ago, they indicated "no valid". I submitted an inquiry to Fandango customer service on 7/20 and I have gotten the run around and no replacement. They indicate they have escalated the issue but not will not respond. Beware the gift cards!

Missed a movie and because of the 2 hour window for return or exchange they just kept the money. No help from support. I removed the app and will never use them again. Lousy business plan. Don't help your customers or show some flexibility and watch your sales go down. Tell your friends, I know I will and have.

Like everyone else I hate this company. The prices were higher than buying at the theatre and they add a "convenience fee" per ticket. Bottom line is tell everyone you know to stay far away from this rip off company.
By the way, you can't redeem the gift coupon or purchase tickets at the theatre. You must go online and pay higher prices and convenience fee.

Bought tickets but was unable to make show and I did not cancel before showtime. My ticket was not scanned so they should be able to check that. All i got was a corporate response saying sorry, I did not cancel on time
When I bought the tickets i used a gift card. I then threw it out. When i went to app to buy more tickets, there was no balance. These people expect you to use the gift card every time. I've never dealt with a company so crooked.

Don't bother...you will NEVER get in touch with ANYONE! Dog Crap company! Plus they lie, lie, lie and deactivate your gift card and never tell you. They do that to relieve liabilities on their balance sheets. Pure scum.

Very disappointed with their service. I purchased tickets for the wrong day and it was 1 hour and 45 minutes from the movie and they would not exchange my tickets. I wanted the tickets for the following day. I did not ask for a refund, just wanted to switch days and no one would help. The mistake was noticed literally as soon as I clicked purchase. I called, chatted on line and sent an email with no resolution. Well I hope there $22 response was worth it cause now they lost my business forever.

Fandango has to be the WORST service offered for purchasing movie tickets. Not only do they overcharge for the tickets, which are less expensive when you purchase them at the movie box office, which sounds somewhat like "price gouging", they charge a "convenience fee" of $3-$4 on top of it... and oh yeah. If you don't happen to make it to the movie. You lose. Yeah. They won't give you a refund. In short... FANDANGO SUCKS!
Was on hold for over 45 minutes to tell me all this BS! Even the gift cards were just that, gift cards, I promise will toss them out next time and tell the people who give them to me,: do you hate me that much:?

Somehow even though I originally selected a day for my movie tickets, somehow it was changed. I got an email today asking how I liked my movie... well, I didn't see it. I tried to explain and not only was I hung up on, I have gotten the "no refunds" line a lot. I have no respect for a business that will not work with a customer over something like this. They have lost my business for sure. Lesson learned!

We tried redeeming a $15 gift card online through Fandango and their website gave us an error saying it had expired. 1) We had received three $15 gift cards in a sealed package and the first two worked and 2) On the back of the card it says it never expires. I called customer service and a recording said all reps were busy and to call back later. Then the phone system hung up on me. I tried twice more and same thing. I called back a week later and was on hold for 45 minutes. I finally gave up.

Convenient if everything works well. However, Fandango was not willing to resolve a dispute. They accepted a credit card that was not accepted at the movie theater kiosk. Therefore, purchased tickets were not available. Their recommended remediation could not be accomplished because they had not provided information that they said was needed to contact the theater. Poor service ruins a good idea. I will not be able to trust this vendor again.

You cannot use this a Fandango gift card at the theatre. You must order tickets online first and hope you don't have something come up so you can't go since you have to know what show and what time you will be attending. You will be charged and additional $2 fee for every ticket to process. I received a $25 gift card which should have let me go to the matinee with a friend twice but due to extra fee and no matinee price available on Fandango I can go once with not even enough left for a child ticket. This is a rip-off. Do not get this gift card! They should be put out of business for making it seem they are helping you have a better movie experience.

I purchased movie tickets via Fandago. I called the day of the movie to try to receive a refund, but being that the movie had started 5 mins prior, I was not able to get one. I had more important things going on- my car broke down 5 minutes from the theater and I was on the side of the road with my small child. I understand policies, but I also understand what giving good customer service is like. The person we spoke to over the phone did not provide good customer service.
I would expect for something like this to have never happened with an individual before and the movie had just started, that there could be an exception made in this situation. We paid $70 for nothing. We did purchase these tickets again, but not through you all. Please get better customer service skills.

Fandango gives the option to pay via card or Venmo. So I chose Venmo. I was then led off Fandango into Venmo and secured the purchase. No email ever came from Fandango with tickets, although the payment went thru. When trying to contact Fandango a generated conversation leads you to another site called just answer. DO NOT GO THERE. They want to charge you another $1 to try to resolve the issue, but you are actually signing up for $48 monthly fee to automatically come off your CC.
Try to cancel or get a refund? There is no way to get past the window of conversation leading you to "Just Answer". Money Lost, and missed the movie.
GOOD BYE FANDANGO. Never again will I use your service.

I purchased tickets at 7:24 through Fandango but I did not receive a confirmation email until 7:33 which was after the movie started. When I was at the ticket gate I had no email from Fandango. The theater employees told me they were having problems with Fandango and that I would need to purchase tickets directly from them. When I requested a refund from Fandango, they said I can't have a refund once the movie starts. I sent them screen shots of my emails from them and the receipts from the theater for tickets I purchased at the theater. I emailed back and forth 7 times to no avail. Never will use them again.

Like all others, due to error on their part, I am paying! Confirmation email not received so ordered tickets again. Of course, confirmation email arrives after 2nd purchase. The time, frustration and money trying to get my $72.50 back is inexcusable.

Timed out numerous times, at which point it would automatically switch me to a theater 3 hours from my location. I'm glad I caught it and can see why you have so many pissed off people here. VIP account wouldn't work either. This website is one of the worst I've ever used, truly

App glitched ordered tickets in Virginia... I live in Missouri I attempted refunding within refund period but they literally had me on hold for over an hour... reporting to Better Business Bureau ratings as well. Next time I'll just use the actual theaters website to reserve my seats. Regret using them immensely

Worst customer service imaginable.
Reward system is a sham.
Takes over an hour to get a live representative, then no intentions to resolve issues, chat room unresponsive and corporate office unaccessible.
Do not give Fandango business.

First $1.50 service charge ridiculous. I was charged for two tickets to a film I have no desire to see and didn't order. Site is horrible, couldn't cancel, live chat said they couldn't help, phone call impossible wait twice. Tried email... no response. Got Fandango card as mother's day gift, tossing away.