Fandango

I use it for the very first time to see end game, was nothing but issues. I purchased tickets but made a error. Taken me 27 minutes to fix it and had to cancel and repurchase. Had to pay cancel fee and what 3 days to be refunded. I will not be doing any business with them again.

You literally offer nothing that going to the native theater company apps/websites don't already have. Your refund policy is trash. You used to wave the "convenience fee" and now you don't. Why has it taken a full week to get my refund? From now on, I'm going through AMC and Regal and cutting the middleman out. You. Suck.

I didn't want to disappointment my granddaughter so I bought tickets on line. Seems you MUST buy from Fandango or nothing. After accepting the enormous "convenience fee" I bought the tickets. From the way I read it, I was to get 2 dollars off at the concession for each ticket I purchased. There was no such deal. You only see this offer when buying tickets. I've not been able to find it anywhere in Fandango's website. This is another issue. (By clicking the Complete My Purchase button, you agree to the Privacy Policy and the Terms and Policies, and will be charged for this order. You agree to receive email from Fandango. A confirmation of your order will be e-mailed to you.) You HAVE to agree in order to purchase the tickets.

So the offer a refund policy with 2 options. Get your money back or receive a credit with them. I chose the wrong option and selected credit. So now with 6 days till Christmas I get to wait till I want to use $40 in movie "credit" instead of getting my money back. Why you ask? Apparently once you choose to get the cre`dit there is no WAY to get your money

Really disgraceful company this is. I bought tickets to a movie, then I get there and other people are in my seats. They have the same seats as me. It was sold twice. Then they wouldn't give me a refund. Don't EVER buy anything from fandango, from what I can tell it's a scam

Purchasing tickets through fandango is not worth the trouble or confusion. I made a purchase for ticket for my family of 4 and when I arrived to the ticket counter which is AMC I was informed that I had tickets for a 3-D movie. I would have never purchased tickets for a 3D movie. Judging from the reviews here its not clear on the sight which movie your purchasing tickets for. I contacted an online representative which talked to me as if I was a child and when I asked for management he said it was not necessary because my request had been denied. I will inform the company I work for so that we stop purchasing tickets from this company. I will nor will my friends and family ever get tickets from fandango again. Worst customer service.

Had a promo code for 4 tickets that i could only use once and if i purchased less than the 4 tickets i automatically lost any remaining ones. Chat rep i spoke couldn't have cared less and was just trying to get rid of me. Nice rip-off scheme.

Beware of Fandango
Fandango advertised a movie as being on the IMAX screen. When we arrived, the movie was not scheduled to be shown on the IMAX screen, only the standard screen. The manager stated that this was no the first time he has experienced this problem with the Fandango operation. We cancelled the movie tickets and the manager apologized for what happened and refunded the Fandango (non-refundable) service fee. The manager's advise was to purchase tickets directly from the theatre.
It appears Fandango can, and will continue this practice in order to collect the service fee, which Fandango states is non-refundable.
Fandango continues to make money, despite these deceptive practices,
Use Fandango at your own risk. What you think you purchased may not be what you get.

The customer service department consists of someone saying, I'm sorry but we can't help you. It doesn't matter that their Web site and conformation email advertised the wrong movie time. It doesn't matter that the movie started while waiting for costumer service. There was no assistance of any kind provided and I would urge anyone to utilize a different service.

I tried to use an old $25 gift card on line & got no where so I called their helpline. What a farce & waste of time that was. Basically the card doesnt have a pin # so therefore it is not valid even though the fine print at the bottom of my card states there is no expiration date. So Fandango has my $25 & about 45 minutes of my time which I cant get either back! Avoid Fandango at all cost!

I purchased tickets online. The kiosk at the theater gave me a message it was unable to retrieve the tickets. I was able to purchase tickets from the electronic kiosk fro the movie. I contacted Fandango expecting it should be easy to resolve. All I've gotten from Fandango customer service was: a request to join Fandango, statement that they are unable to refund the money they took and failed to provide the purchased product, requests for more information (supplied), and emails that if they have no further contact from me in 48 hours they will consider the issue resolved, and thanks for the business.

Well, my first experience was not good with Fandango. I purchased a ticket online and then went to the theatre with my credit card as instructed. I thought I had the right machine but I ended up buying yet another ticket with the same credit card. Really, it should not be so easy to screw up. I might have to use this service again, but I really fear paying twice.

Did not realize I purchased a ticket for the wrong day and they wouldn't even give me a credit for another day. I will never use this site again. These people are useless! Basically what the rep told me after I waited a whole hour is that I'm out of $45.

I tried to get a refund for a movie I had purchased for the wrong time. I thought it went through but both charges were on my credit card, so I contacted them. I was on a chat hold for almost an hour (twice) and then days later I finally got someone and could not get the refund. I will never purchase tickets from them again. I also tried to use a $5 coupon, followed all the instructions accurately, and it would not go through.
I suggest people switch to Starpass. I tried them and have had no problems.

Fandango will not refund money for tickets the movie theater could not locate by confirmation, credit card number, phone number or name. The bank has the charge as well as the duplicate tickets I had to purchase for myself and my three year old granddaughter!

There was a problem at the theatre with the credit card reader and I had left my phone at home, so didn't have the confirmation number. Both the theatre and Fandango refused to refund the extra set of tickets. Not using Fandango again. Very unhelpful.

Wow, my tickets were $27.50 for 2 adult and 1 child ticket and just before I hit "purchase"" I saw $31.20? $3.70 convenience fee? More than 10% of the cost of my tickets? I use Fandango for "convenience" when looking up show times but I will NEVER buy tickets when their fees are passed to me! #hellonetflix

I received a 25.00 gift card. I was charged a 2.00 fee. After purchasing 2 tickets there was 3.80 left on my card, which I cannot use because you can't buy anything else. Also a big hassle! Wish there was an option for zero stars!

I purchased the tickets for Houston theater and it sent me an email with tickets for San Antonio tickets. Called them, had to wait about an hour and reply was they cannot refund the purchase or exchange it. I don't understand why theaters do business with such a company.
Oh, just saw that the parent company is Comcast. What else can you expect...
Just stay away. That is all I can say..

If i could give this a "0" i would. Worst site EVER! Thought i would save time by buying tickets online for a new release, WRONG! I think i have wasted more time trying to speak to someone at customer support than i would if i would of waited in line at Disney!

I ordered my tickets, got my email, credit card charged. Go to open the link in my email and this is what i get "Sorry, the order you are attempting to view either failed or does not exist." So like anyone i try customer service, i call and get a VM which says it is full after 2 rings. So thinking i did something wrong i try again, and again and again. Same result. Now i am waiting on the online chat, i started off as +1300 about 45 mins ago, i am now 853 with still an average of 45min wait.

Are you kidding me!?!? This is absolutely horrible. How can you even call this customer service?

Needless to say i will NEVER use this site again!

Fandango return policy is unfair! Once you purchase with a credit card, then change your mind, i. E. movie time. To save an additional handling fee you can transfer to credit. If you decide you want a refund, once the money is in fandango credit you cannot receive a refund on your credit card. This would be fine if they actually told you this when the transaction was taking place... but they don't.

To make matters worse, when you go online to speak with a customer representative, the "time to speak with a customer service rep" shows 19 min, 21 min... when in reality it took 66 minutes to reach the customer service person.

I will use my credit and NEVER purchase through Fandango again!

Purchased tickets, wasnt able to go requested a refund numerous times before the show start time and kept getting an error message. Chatting with a rep was impossible as well and when I finally spoke to a rep via phone they denied my refund stating it was after the show start time now. I requested to speak to someone else and was told my issue would be escalated and I would hear back with resolution which I never heard back from anyone. Complete rip off!

Well, for those who have the iPhone App, great.

For those using the website, I'd have to say utilize their movie information, and reviews (keep in mind their "user" reviews are sometimes sketchy) I mean when "users" post about the movie they say being horrible, or great and having a posting date of several months before it is even released.

Sometimes the website doesn't have up to date reviews for movies that are released, even though the reviews are available on other websites.

But in general, fandango.com is a awesome website just, if you can avoid the online ticket purchase do so, otherwise their fees are well I guess the fees are alright if you don't like standing in a box office line.