FareBoom

Here is what this scam company does:
1. Sells you a reasonably priced ticket.
2. Then keeps sending you emails saying that you flight is being cancelled. Cancel your itinerary for a future travel credit/voucher.
3. When you cancel (in my case they cancelled themselves!) they quote you prices for the "voucher" double what you originally paid. Because they have your money/"voucher", they basically have you by the balls, and people panic and pay what they are being asked for.
Pretty much all the reviews i read reflect similar stories.
So, Buyer Beware! Do not lose your money to this scam business! If i could give zero stars, i would!

I had to cancel do to covid my original flight. When you do the cancelation they tell you that you can use your full value of your purchase, BUT they never tell you that it need to be with the same airline. Also when you request the new date that you picked in the website that is the same amount you spend the first time; they send you an email requesting more money because the website price is only for first time ticket BUT they never say that at the beginning. When you call them they talk very rude and they sound like you annoy them which is really unprofessional.

NEVER buy tickets through a 3rd party. We learned this thanks to Fareboom.

We bought 2 tickets through Fareboom to fly to Italy. Due to Covid, travel restrictions and the Airline going out of business, we were not able to use the tickets. Fareboom never took responsibility. We tried everything, we even filed complaints with the BBB, but nothing. Their answer has always been "Your tickets belong to the Airline". The airline is out of business, but left specific instructions on the website: The travel agency has the access and ability to refund the money for unused vouchers. Fareboom still will not take responsibility.

ALWAYS buy your tickets directly with the airline

Do not buy from here. No customer service person available, unless u pay $75. If Airline company involuntarily canceled your flight, they will still charge you $450 & refund you the rest. Highway robbery done the legal way. I repeat DONT EVER PURCHASE FROM HERE

They changed ticked 2 hours before check in. Would have gone from Canada to Newark 1:30 minutes would have been home). Instead they send me to Boston waiting time 11 hours than Newark. Nor refund. No apology. Just never answered. Do not book anything with this company..

I used this company several times during 5 years. So far didn't have any problems until today on the morning 6 hours before my flight. I called to emergency line and they began conversation with only one option I have to cancel my flight. After 15 min of conversation I realized that this company are chitin me, because they each 5 min they change the option. Finally the promise to refund my ticket which I was agree. Then in an hour I received the email that they can't refund my money. I tried to call them again the hang of me.

By far the worst customer service I have ever come across in my entire life. They cancelled my return flights just 48 hours before my trip began and blamed it on the airlines. In reality, the airlines didn't cancel the flights but it was Fareboom that completely jeopardized my travel plans. When asked, they didn't share reason for the cancellation or alternate options for the return flights. All I got was that my concern has been sent to ticketing department. All this just 48 hours before my departure. I had to cancel the entire itinerary and ask for refund because there was no return flights in it. It was completely Fareboom 's fault. They charged 97 dollar service fee for each ticket for the refund and And on top of this my refund doesn't even include an amount (680 dollars) which I paid as a fare difference for preponing one of my flights earlier. This is a SCAM.

Biggest waste of money. No service. Fareboom does not answer phone, e-mail/note slow response which is not an alternative flight offer. Air Canada would have given all money back after cancellation but Fareboom kept $450, for what? Nothing. Most inflexible for rebooking. Must rebook all parties on same route, dates or contact them and you get zero customer service. Overall rating should be zero Stars. Cheap tickets but if airline cancels you get a voucher you can't use because rebooking is a nightmare, if even possible. Don't see how Fareboom can stay in business. I have not been able to rebook after many attempts online, by calling, or writing to Fareboom.