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Fiverr

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Arizona
5 reviews
55 helpful votes
Follow Cordial T.
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If you live in the modern world you do know everything is business. Business has to charge you so much because they have a huge overhead. What if there was a site that connected the "consumer" with individuals (companies) providing legitimate services at 75-99% off. That's right. A huge savings over the "real world" you may ask what's the catch? Well just like any treasure-hunt you have to glean the site and do your due diligence in order to find those quality individuals that will explicitly help you. I have tried spreading the word to friends. But some people just don't get the value thats inherent in this new platform for a new century. In my opinion you can get scammed for $5 or you can score 100's to 1000's of $ value services for $5-$10... which will happen it's totally up to you. I figured more people should know about this site because it is a model for the new world of how we work and get things done. Please take five minutes of your day or week and check it out. BTw i am not affiliated in any way with the site just fyi.

Date of experience: March 3, 2016
Illinois
1 review
3 helpful votes
Follow Dr Sheryene T.
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After patronizing this platform spending considerably and having been defrauded by several of its sellers, my account has been unfoundedly restricted. While having an ongoing investigation with a seller that provided fraudulent documents showing accepted taxes that were never filed, I was referred to a different seller to fulfill services by their customer support only to then have my account put on hold. Now for no justified reason, just a vague email, all of my works are in limbo without even the opportunity to followup to regularly hired sellers. It's absurd that after reporting the indiscretions of sellers that are compromising the integrity of the platform by committing all types of TOS violations & fraud the buyer who's been put at risk is compromised. A seller hired for social media promotion hacked the social media making it appear as though the values for real but they soon after dropped by 90%. Seller got paid then when I reported it to Fiverr the seller directly threatened my life on social media & Fiverr representatives offered no support in assistance with reporting to authorities. They then restricted my account. It's unacceptable.

Date of experience: March 15, 2022
Florida
1 review
7 helpful votes
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I cannot create an account to become a customer and there is no one alive from Fiverr to offer assistance in what is obviously a technical glitch. I input all the information and it saids it will take 30 seconds to process, and stays forever in that loop. I have tried 4 times, same lack of result. And even more concerning, there is no real Help or customer service in Fiberr, cannot find it in all their site, so the question becomes: What will happen when there is a problem with a vendor, who is there to help out? Site looks great, but inspires now distrust in me when the most simple task, joining in as a customer, does not work and there is no one around to help out. I am resourcing to search the web in order to find help, outside of their site. Not really good. Specially when by doing this, I am finding all kinds of bad reviews about Fiberr. Sure way to lose clients by not providing any support. Probably is a few brilliant tech friends who run this site but do not know how to run a proper company, where customer service should always be the foundation. Well, hope they will learn eventually since their concept is brilliant but lacking in the most fundamental basis of business ethics and principles.

Date of experience: April 12, 2016
Georgia
1 review
6 helpful votes
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HORRIBLE
December 4, 2014

HORRIBLE- EXPERIENCE FOR THE FIRST TIME! THIS IS WHAT THE PERSON SAID TO ME NAMED JOHNNY WHO DOES IMPERSONATIONS - OBAMA- READ BELOW: I HAVE NEVER HAD A BUSINESS SPEAK SO UNPROFESSIONAL:
"Ricki, I'm sorry. I appreciate your fervor and sense of urgency, but I can't do anything for you now because you didn't follow the instructions and contact me before ordering, and allow me to quote you an accurate cost and the luxury of agreeing or disagreeing to do the work. This is not a $5 job, and the instructions were very conspicuous and clear, I'm not understanding at all why you bypassed them. I'm sorry, but please cancel the order. No work will be completed."

Date of experience: December 4, 2014
Texas
1 review
3 helpful votes
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I made an order of designing a logo via Ashleyeliz which is a 4.9* level 2- seller out of over 2000 reviews. For paying $25 plus $2 service fee, I supposed to get 4 files including source and vector files within 24 hours. But what I got is just only one only poor quality png file. She blocked me from the chat box but I was till be able via inbox. She tried to get me leave a 5* review and said she would send me all files after finish. After I reviewed she never sent me anything, I tried to message her as well as Fiverr support but no one ever responded. It was a big joke that I realized Fiverr updated to completed work. I messaged the seller saying if she didn't reply or complete the files for me I would report to get a refund through Paypal because the deadline was over already. Luckily, I did pay via Paypal. She messaged me back right away and said I should get all the files within 30 minutes. I finally got on the files after 2 more hours waiting that I was not happy with the design but still accepted because I emergently needed it to send the supplier, my current designer could not make it in time, that's why I tried Fiverr and had this poor experience.
Please just stay away. If you want to try, just make sure to read the 1* reviews 1st and then go with PayPal. If you are not be able to read the bad reviews, please don't ever try, it's a big joke! Please don't waste your time!

Date of experience: June 30, 2018
New Jersey
1 review
7 helpful votes
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My Review
June 28, 2016

Fiverr is actually not a bad website. I, personally, am a seller on the site in the writing department. I have also purchased from other sellers for certain services. When I first joined, I was flat-broke and living on my own after just turning eighteen. My main skill was my writing and Fiverr was one of the only sites that let me join easily and start selling. It took a few days, but someone purchased my gig twice and left two five-star reviews. From there, more work and good reviews (and more work) started pouring in. Fiverr really saved my life quite a few times and there was a point during which I relied on it as my sole income. Yes, there are some fradulent sellers (and buyers), but it is not everyone. Most major platforms like this suffer from that, even sites like Ebay and Amazon. To avoid being scammed, it is easiest to contact a seller first and go with your gut on it. Don't fall for anything suspicious. Check out their reviews, ratings, and profile details. It is really helpful. There are always legitimate sellers out there who depend on the business that Fiverr brings in.

Date of experience: June 27, 2016
California
1 review
2 helpful votes
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Deceptive
September 4, 2017

This is a promise-selling business. There is no proof that the sellers here actually do anything else. They don't have real names nor substantiated credentials. Some of them are represented via stock photo images. (See suretips1. Very attractive female on the picture. In fact, the actual agent is a male with a non-professional photo and insubstantial training in marketing on his LinkedIn account.) (He is likely using several avatars to promote his (non-existent) expertise.) You never get to know whether they have provided the services as promised. And what a great idea: The review of their work must be provided at the moment they say your order is completed. This basically means that the seller created the ad. The ad has not been distributed, nor do you know how it performed. Of course you are so excited about being helped quickly that you give the sellers the best reviews. But after that, nothing happens. You see no results. Now you are out of your money, and the Fiverr sellers are protected because they say they performed what they promised. They can't lose on this business model. Only you, the buyers are not protected and tricked into the deal by way of believing the non-realistic and prematurely collected reviews.

Date of experience: September 4, 2017
California
1 review
8 helpful votes
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Get Yor Money Back
September 13, 2016

As others have stated, this site is set up in such a way where:

1. The majority of vendors are awful, offshore individuals
2. Feedback cannot be left for failed projects, meaning that you only see positive reviews and no critical feedback of vendors
3. As soon as you pay a vendor, even if the project fails and you get your money back, your funds are 'stuck' in Fiverr with no option per their TOS to pull your money back out.

This isn't right. This site and it's business model is crooked as Ron Jeremy's you-know-what.

To get your money back:
1. Create a new account under a different email address
2. Have your first account hre your second account for exactly the amount of money in your account
3. Play along, wait a few days, deliver some dummy files & deem the project a success
4. Pay your second account
5. Link PayPal to second account
6. Withdraw your money

Fiverr will take about 20% from the payment amount, but consider this what it cost you to learn that this site is a SCAM. Crooked thieves.

Date of experience: September 13, 2016
GB
1 review
3 helpful votes
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Logo design was useless
October 20, 2015

Logos on their page looked amazing what I got back was a drawing from a 5 year old when I complained they got aggressive, $15 and a waste of time, the reply I got was what do you expect for $5.00!

Date of experience: October 20, 2015
Missouri
16 reviews
112 helpful votes
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I contacted a seller on fiverr and asked them if they could do the job they advertised. They said yes so I paid them. They then did not do the work but said the job was done. I contacted fiverr but their feedback page is broken. I left negative feedback for the seller but that's all I could do.

I've been using fiverr for a long time and have found some major problems with them. For example a seller can completely ignore a payment and the buyer can't leave
Negative feedback for that. Or the seller can accept the job, sit on
It for weeks and then give it back to the buyer and again they can't
Leave feedback. What? Yes, you heard me: sellers can ignore you for
Weeks and you can't complain.
Even if the seller does accept the job there is no way to encourage
Them to actually do the work and no way to dispute it. After a seller
Says a job is done the buyer is given a box to click positive or
Negative feedback. Where's the dispute button? Your money is gone
Whether you're satisfied or not.

"But this seller has 99% feedback, must be good, right?"
Wrong: sellers create a fake buyer account and buy from themselves and
Leave positive feedback. Unlike eBay who check personal information
And ban people using the same address or credit card, fiverr only
Requires an email to buy or sell so it only takes a second to create a
Fake account. Since the feedback is just a percentage you can't see
Who gave positive feedback for what, so a seller only needs to create
One account and buy a few times from themselves to give themselves a
Stellar feedback score.
There's no way to avoid this, fiverr sucks

Date of experience: August 1, 2010

Overview

Fiverr has a rating of 1.6 stars from 1,087 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fiverr most frequently mention customer service, credit card and low quality. Fiverr ranks 107th among Freelancing sites.

service
278
value
268
shipping
176
returns
206
quality
254
This company does not typically respond to reviews
+147