Fiverr

I would never, ever recommend this company to anyone I knew, liked or loved. Its a pathetic joke, and dealing with their inept, lazy customer service team is beyond infuriating. After providing pages of examples that the seller did not perform or provide us with anything remotely to our order of company name logo, we demanded the order be cancelled and our funds returned to our credit card since the seller failed to produce any product within the 2 day timeframe. We went in circles for 9 days and customer service still refused to cancel the order. This was on top of the seller now refusing to communicate with us through its online internal email platform.
Good new. Even after customer service said it was against its Terms and Service and that you cant dispute the charges with your credit card, this is 100% False. You can do this, and its your right to do this. We did, and we were able to prove we did not get our product as ordered and the charge was refused. Fiverr can kiss my!@#$. In closing, just like the previous review by "Chereka R", the samples of what was provided by th artist was that of a grade 3 student. It was pathetic and a complete joke. I could have copied and pasted something from Google and gotten a better logo design.
FINAL WORD: You have been warned. Be very careful when deciding to use this site. You cannot dispute the charge with your credit card if you "dont like the work". You can however dispute the charge if you never received the 'completed job". Two very distinct differences. My advise, go buy photo shop and teach yourself. Stay away from Fiverr. Its bound to go to hell. Just give it time.

I hired someone to do one simple logo upgrade (3D style, see 2nd picture below), and the girl I paid upfront (to let you know) didn't send my work. I let it go about a week, and she still didn't send me anything. She states 1-day delivery. I filed a complaint with Fiverr and never heard anything from them until today, 10/30/20, when I left a review on their site about the so-called logo builder. I complained to the resolution team on Fiverr about the girl who never delivered what I paid for last week. Well, she finally sent back a logo, and it was NOTHING LIKE THE PICTURE SHE HAD ON HER SITE TO PROMOTE HER BUSINESS on Fiverr. It looks like a shadow that you can make with an iPhone. Fast forward to today, Fiverr said they were going to hide my review on their site until November 8,2020. Are they SERIOUS? They are going to hide the negative review. There are a few reputable people on that site, but the rest is trash. Fiverr won't help you with getting a refund, so therefore they could care less about customers. I hired someone on Fiverr to add a 3D style to my logo because I didn't have the time, due to my business demand right now. If you want to hire Kimberly_Mcbray, keep going. She doesn't look like she knows what she is doing based on the picture she sent after two weeks (see below -1st picture) and one threat to Fiverr. After looking over the Fiverr site, I notice they hide the negative comments and show only positive ones. Do not use this company. Get professionals locally or look up reputable ones on google.

I have been a Fiverr buyer for 3 years and a seller on Fiverr for 30 days.

Fiverr is a platform where you have independent individuals (not employees) that can be very talented, at the very least saving you a lot of time outsourcing tasks at the cheapest rate. As with any other website where you hire a freelancer, it is up to you to screen candidates before hiring them. Fiverr protects the buyer and seller as much as possible, but you also have a responsibility.

If you buy a Gig, you can cancel if the seller does not deliver in the agreed time. The seller has to mark the job as completed and you have to accept it or reject it. If you don't do anything, the job will auto-close in 3 days as if you agree that it is completed. Never accept jobs that only delivers after the closing date, that does not make any sense to do that.

For Sellers, Fiverr keeps your payment for 2 weeks and takes 20%. Amazon, for example, keeps your money for 6 weeks and keep at least 30% of your payment. They both have a clientele of ready buyers and they provide you free exposure or traffic.

My experience with buying Gigs have been above average value for the money spent.
Yes, there were duds, people who didn't deliver, but that is a tiny percentage. I have never lost money with Fiverr.

Like any other company, Fiverr has terms of service, most of which are common sense, such as, for sellers, no fake accounts, no fake orders and reviews for your own Gig etc. If you ignore these, your account will be suspended. Play by the rules, this protects both buyers and sellers.

If you're concerned that you'll lose $5 by trying Fiverr, then don't use it. But also consider that everything new has a learning curve, you don't stop at the first bad experience, when I cancelled orders, I simply got another Fiverr user to do the job. If you're starting a business, try and get the vision of what Fiverr users can do for you.

If you're not experienced in buying outsourced tasks or not willing to do due diligence and search for the best candidate to do the job, then this is probably not for you. If you're a business person who values your own time, I'd love to know of another service that is available at such a low rate and high value. Thank you Fiverr.

I bought a service on fiverr but did not receive anything yet. The deadline already passed and the seller does not respond to my messages.

Good experience with the musician, bad experience with the company and PayPal for a particular payment arrangement with the site.

Hours after paying with PayPal (PP) for the initial fee, I had to add a few dollars for an extra service I wanted and clicked a new button on the musician's page. Rather than being directed to PP and having to login to confirm the payment and source of funds, the Fiverr page told me that the funds were successfully transferred. That was the first time a PP payment went through without me logging in and confirming and I didn't even know that was possible. The Fiverr page didn't say anything about it upfront.

The problem is that the PP funds were taken from a bank account that had less than the payment amount so the bank charged me a $35 NSF fee. I brought this to the attention of both Fiverr and PP and it took a few emails and finally PP paid me $25. Yes, a multibillion dollar company couldn't bring itself to a full resolution for an 11-year client. I then told Fiverr that they could be off the hook for only $10 and they refused.

Several months ago I was looking for a memorial tattoo design - and chose someone on Fiverr based on reviews - I'll NEVER trust reviews again. I sent her a couple of artwork designs I found online to help her with what I wanted - very clearly stating they were ONLY to help her get an idea and that I wanted an original design. At first, she said her schedule was full, but then told me she could squeeze me in as a favor. I paid the $50 and eagerly awaited (I don't remember if I paid a deposit).
Well, days later I received the design. Imagine my disappointment when it was the designs I sent her, copied and pasted, and sloppily jammed together. The only difference was that the colors were changed based on my preferences. I Hate confrontations, and so I put off telling her my disappointment. I also did not realize I had a limited time to accept/decline, so the transaction was put thru as purchased. That was on me. I did message her and explain that altho the transaction went thru - I was not happy with the design - calling it for what it was: a copy and paste and basically the theft of someone else's artwork (and hard work). I also messaged Fiverr telling them what happened - and never got a reply at all. I had to just write it off. The photo is what she submitted as her original design - both elements - the swan and the phoenix - can easily be found online and are what I submitted to her to help her with the design.
I would not recommend Fiverr - be prepared for zero customer service and some lazy "artists". But, honestly, the price alone should have been a red flag for me. I now know that authentic artists do charge more. So, keep an eye on the prices.

I have been ordering gigs on Fiverr for almost a year, it is a hit and miss on quality etc, there is NO quality control on this site, I am a developer and I see multiple illegal gigs every time I visit, I went back and forth asking for a refund off a seller in the required time frame where they were saying nothing and submitting resolved messages, the whole time thinking Fiverr would step in, no way, I had to make a formal request for someone to act as a third party and get my refund, even then it took 2 weeks - the resolution center is back to the seller - not to fiverr. - these guys may end up being the next Kim Dot Com regarding the illegal activity that is openly being allowed on the site where the FEDs step in.

Sellers, what they do to stop you submitting poor reviews will either bribe you with "extras" --- "crap extras that may look appealing" or screw you over, most sellers bribe you BUT... I have also had a couple of gigs where I gave an "Honest" review (3-4 stars) and since it was not 5 stars they changed all of their reviews (the gigs were for reviews) to 1 star and screwed us over

Don't get me wrong, there ARE some great gigs on Fiverr from some "Honest" people, but there is a large-larger presence of "SMOKE IN MIRRORS" 1 star gigs that have 5 stars.